View Full Version : When Trying to Access O2 Online Store....
madzo2008
11-09-2008, 21:10
I am using Firefox 3 or IE and when I try to access the O2 Online store http://shop.o2.co.uk I get the error file not found or this page cannot be displayed.
It will work through a proxy site no problem. Im using a Linksys WRT54GS router and its the only site that will not work, even with the modem plugged directly into the PC it doesnt work.
Its really starting to bug me now as its the only website that does it.
Please help.
Cheers
on in an hour!
11-09-2008, 21:12
i wouldnt bother pal,they are piggin useless!!!! perhaps your machine is trying to tell you something.
madzo2008
11-09-2008, 21:14
i wouldnt bother pal,they are piggin useless!!!! perhaps your machine is trying to tell you something.
LOL i am an O2 customer.
I just want to know whats causing it to be honest and how I can fix it
on in an hour!
11-09-2008, 21:16
LOL i am an O2 customer.
I just want to know whats causing it to be honest and how I can fix it
go to any other mobile provider...but just go..for your sanitys sake..save yourself..:D :D :D
Raistlin
11-09-2008, 21:17
Can you reach the homepage?
Try this link if not:
http://82.132.141.30/
madzo2008
11-09-2008, 21:22
Yeah i can access every part of the site except for the store.
Raistlin
11-09-2008, 21:23
Can you access THIS LINK (http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29 :str%28Mobile%29,VARSET=BROWSER:,VARSET=MPN:,VARSE T=LOGGEDON:no,VARSET=DOMAIN:o2.co.uk,VARSET=USERNA ME:,VARSET=RETURL:,VARSET=USERSEG:None) ?
madzo2008
11-09-2008, 21:27
I done a tracert on my pc and it came up with this:
Tracing route to e584.b.akamaiedge.net [84.53.154.128]
over a maximum of 30 hops:
1 5 ms 6 ms 6 ms 10.143.36.1
2 6 ms 16 ms 21 ms blfs-t2cam1-a-v117.network.virginmedia.net [213.
105.206.117]
3 8 ms 10 ms 6 ms blfs-t2core-a-ge-wan94.network.virginmedia.net [
195.182.181.9]
4 24 ms 15 ms 22 ms ren-bb-a-so-710-0.network.virginmedia.net [213.1
05.175.101]
5 32 ms 20 ms 22 ms bre-bb-b-so-200-0.network.virginmedia.net [213.1
05.175.26]
6 21 ms 40 ms 20 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
7 21 ms 23 ms 25 ms ldn-b2-link.telia.net [213.248.100.97]
8 30 ms 42 ms 25 ms ldn-tch-i2-link.telia.net [80.91.250.214]
9 21 ms 42 ms 21 ms 84.53.154.128
Hopefully this means something to somebody
---------- Post added at 20:27 ---------- Previous post was at 20:27 ----------
Can you access THIS LINK (http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29 :str%28Mobile%29,VARSET=BROWSER:,VARSET=MPN:,VARSE T=LOGGEDON:no,VARSET=DOMAIN:o2.co.uk,VARSET=USERNA ME:,VARSET=RETURL:,VARSET=USERSEG:None) ?
Yes no problems with that one either
madzo2008
21-09-2008, 23:09
I still cannot get on to the O2 store site.
I am still getting the "File Not Found" error on Firefox
Anyone got any further ideas as to what I can do to fix it
haydnwalker
22-09-2008, 09:13
Can you get to http://shop.o2.co.uk/home ? If not can you get to http://88.221.178.128
If you can get to the numerical one but not the named one, then its more than likely a DNS issue (which is why a proxy would work as opposed to not working without a proxy)
madzo2008
22-09-2008, 18:37
Can you get to http://shop.o2.co.uk/home ? If not can you get to http://88.221.178.128
If you can get to the numerical one but not the named one, then its more than likely a DNS issue (which is why a proxy would work as opposed to not working without a proxy)
The numerical link gives me invalid URL and the named one gives me the same error as before
All the text links are working from here, but both numerical links don't work!
Try clearing your cache
madzo2008
22-09-2008, 19:08
Cleared my cache and still no joy on both FF and IE7 used CCleaner as well
My router is a Linksys WRT54GS would changing any settings on that work
What's the DNS setting on your router and does your PC point to router for DNS?
I just tried out of curiosity to access 02 online shop and had the same problem.Is it as simple as they are just having a problem at their end?
madzo2008
22-09-2008, 19:43
I have been having the problem for weeks but it works on my work pc no problem.
Regarding DNS settings on my router i have set up static DNS to connect to the PS3 on DNS 1 and 2. Regarding your second question Bonzoe I dont know how to check that
This is the following i can change in the that are around the DNS:
DHCP Server: Enables
Starting IP Address.xxx.xxx.x.xxx
Maximum Number of DHCP Users: 50
Client Lease Time: 0
Static DNS 1: 19x.xxx.x.xxx
Static DNS 2: 19x.xxx.x.xxx
Static DNS 3: Blank
WINS: 0
Your DNS on the router should normally point to your ISP DNS server (194.168.8.100 for VM cable).
PC DNS is found by going to command prompt, then typing "ipconfig /all" and in my setup this points to the IP of my router.
madzo2008
22-09-2008, 19:59
I have vista and that ipconfig is different from what it was on XP. but that address is the same address for my Static DNS 2
I don't understand why you have DNS pointing to PS3 (Playstation?) Try setting up IPs for DNS as I suggested above, i.e. on router to point to your ISP DNS server and on PC to point to router IP.
If that doesn't work, I'm out of ideas, I am just assuming the your router has a similar requirement to mine, but I am not familiar with Linksys routers.
Good luck.
madzo2008
22-09-2008, 20:59
I don't understand why you have DNS pointing to PS3 (Playstation?) Try setting up IPs for DNS as I suggested above, i.e. on router to point to your ISP DNS server and on PC to point to router IP.
If that doesn't work, I'm out of ideas, I am just assuming the your router has a similar requirement to mine, but I am not familiar with Linksys routers.
Good luck.
Ive changed the static DNS to the PS3 but after that I dont know how to do that. Heres a screenshot of the first page I see when I log into my router - click on thumbnail(some details have been removed)
Download Failed (1) (http://img244.imageshack.us/my.php?image=routeroy1.jpg)
Hopefully that will help someone tell me what to do.
haydnwalker
23-09-2008, 09:02
Change your static DNS1 on the router to the VM one and static DNS2 to an OpenDNS server (eg 208.67.222.222). WHY did you change the static dns to the PS3's IP address? That doesn't make much sense and could be why you're having the problem.
Totally agree with haydnwalker, but just wonder if madzo2008 knows how to follow this through. He also needs to get his PCs set up so that DNS points to IP of router (as I suggested earlier).
haydnwalker
23-09-2008, 09:20
Yes... all PCs need changing to request a DHCP DNS address from the router. I presume the OP knows how to change these as he/she has already managed to change to static DNS addresses on the router and changed it to the PS3.
madzo2008
23-09-2008, 22:29
Changed the DNS1 & 2 to what I was told, how do I get the PC set up so that DNS points to the IP of the router??
I also had DMZ enabled for the PS3 as well.
But after changing the 2 DNS still wouldnt work
That depends on which OS you are using on the PCs, so let us know.
Have a look here, see if it helps http://www.cableforum.co.uk/board/80/8783-changing-your-dns-and-proxy-server.html
madzo2008
25-09-2008, 21:48
That depends on which OS you are using on the PCs, so let us know.
Have a look here, see if it helps http://www.cableforum.co.uk/board/80/8783-changing-your-dns-and-proxy-server.html
I am using Windows Vista. Only have one PC
It is similar to XP
Control panel - Network connections - Local area connection - Internet Protocol V4 - Properties - select "Use the following DNS server address" and Enter the IP of your Router.
To be on safe side, repaet for IP V6.
The above applies to a wired connection, but I expect that wireless will be similar.
I have checked the above link which I gave and the procedure is basically the same, certainly enough info there to set up DNS on Vista I would have thought.
whydoIneedatech
26-09-2008, 11:13
It is similar to XP
Control panel - Network connections - Local area connection - Internet Protocol V4 - Properties - select "Use the following DNS server address" and Enter the IP of your Router.
To be on safe side, repaet for IP V6.
The above applies to a wired connection, but I expect that wireless will be similar.
I have checked the above link which I gave and the procedure is basically the same, certainly enough info there to set up DNS on Vista I would have thought.
Much safer to take the tick out of IPV6 as it uses hexadecimal IP's.
SOLUTION
O2 thinks that you are outside the UK. Try accessing BBC iPlayer (http://bbc.co.uk/iplayer) to see whether you can access a video there or not. If not then your service provider gives you a NON-UK IP address.
If you're in the UK with a UK IP address then you shouldn't get the 'Not found' error.
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