slow internet speeds

[PAYNEARDO]

Hi all just got a quick query. I have been getting speeds of my ful 20MB but now I am on hitting between 10 & 12 with the odd spike going up to 15/16.

Just wondered if anybody else was having troubles around the Dn35 area?

I wanted to check as I have just replaced my router with a linksys WRT160N and purchased outpost firewall. So it might be one which is causing my speed issues either. Is anybody else using any of these??

Cheers

dave

[D.Casey]

Hi mate

im DN35 Cleethorpes(Grimsby road), im currently getting 1mb on my 20mb line again atm.

[PAYNEARDO]

cheers, I am now getting speeds like that too :(

and cant even connect at all to giganews :(

[D.Casey]

What speed do you get on www.speedtest.net m8?

Ive just phoned VM (call centre again) & they are refusing to send a tech out as they say the line is fine.

Think ill just have to phone early tommorow, get to speak to somebody who will help.

[PAYNEARDO]

mind u noticed M$ have got updates which have been downloaded but they have gone now so they are not effecting my speed.

I have also used the mrs mac to see if it is oupost and it is not that either

the last 3 tests are as follows

download 3114kbs, with an upload of 688
download 3428kbs, with an upload of 718
and download 2224kbs, upload of 729kbs.

which is not great :(

also "upgraded" the firmware on my router to open firmware to see if that helps as well.......

Just hope VM sort it out if it is them, by the way I am in DN35 7

Daveo

[D.Casey]

DN35 7DN here, near anns cafe on grimsby road (cleethorpes).

Im getting almost identical to you now, I have been getting that every night after 7 for the past 2 weeks - funnily enough the only night it has worked ok was saturday.

I phoned VM on thursday & they said the ubr was slightly oversubscribed (22%) but at peak times people on the 20mb package should get around 12-14mb.
And the 1mb/3mb wasnt acceptable.

They sent me a new modem just to eliminate that & the problem is still here, they said if the modem didnt sort the problem... theyd send a tech out, so I phone & ask for a tech and the lady said no tech will be sent out as its probally a server problem and nothing can be done about it from a technician being sent out.

[PAYNEARDO]

mines been fine for ages until the last week or so, I guess it is just a coincidence I changed my router. I am just round the corner from Anns cafe, on Lovett street, so guess it is the same problem :(

Tried another test by downloaing from gamefiles.virginmedia.com and getting 144KB\sec, its getting worse... :(

but now getting between 8 and 12 Mbs on giganews.....

Just will add, still getting the odd drop out where it is droppoing to 1.8 MBs.... and also the speed is very much up and down and not consitant at all

[D.Casey]

Are you on the same ubr/exchange m8?

Can see using the Connection tab at the top:

cpc2-grim3-0-0-cust***.nott.cable.ntl.com

Star out the 3 numbers that I have if u post it.

[PAYNEARDO]

nope slightly different

cpc1-grim3-0-0-cust***.nott.cable.ntl.com

[Ignitionnet]

The cpcx- bit at the start doesn't necessarily mean you are on different uBRs. You're both on Grimsby 3, cpc1 is the first group of IP addresses that the uBR received, cpc2 the second. You could both be on exactly the same area but in a different group.

It could be the exact same issue.

[PAYNEARDO]

The cpcx- bit at the start doesn't necessarily mean you are on different uBRs. You're both on Grimsby 3, cpc1 is the first group of IP addresses that the uBR received, cpc2 the second. You could both be on exactly the same area but in a different group.

It could be the exact same issue.


cheers for the info :)

must be the UBR as cant change anything else at this end :0. As it looks like it not my new router :)

[D.Casey]

Thankyou, ill defo give vm another call tommorow - If I can tell them other people than myself are having problems in the dn35 area they may actually listen to me :)

When I talked to somebody from vm who actually did listen last thursday, he thought it may be something to do with the snr - not sure what he ment but I guess the technician will have to have a look.

Been to ask my neighbour what hes getting & hes on a 10mb line.. getting just below 3mb on speedtest.net (about 10mins ago), its same as what I am now.

[Ignitionnet]

VM are able to see SNR on both sides. There's no 'may' about it if you're talking to someone from tech support they should be able to spot this. It should in fact be noted by automated monitoring systems.

If it's at its' worst between say 4pm and 1am it's likely an oversubscription issue.

[D.Casey]

VM are able to see SNR on both sides. There's no 'may' about it if you're talking to someone from tech support they should be able to spot this. It should in fact be noted by automated monitoring systems.

If it's at its' worst between say 4pm and 1am it's likely an oversubscription issue.

I thought it was an oversubscrition issue, when I finally did get put through to a welsh sounding guy last thursday he said 22% oversubscribed & we should still get 13mb'ish between them hours.

Friday 1mb on 20mb line
Saturday - 15mb most the night
Sunday 10-12mb
Monday 2mb
Tonight 1mb-3mb(max)

Its weird that saturday & sunday was the 2 days it was normal, if it was oversubscribed wouldnt them 2 days be the worst?

[Ignitionnet]

I thought it was an oversubscrition issue, when I finally did get put through to a welsh sounding guy last thursday he said 22% oversubscribed & we should still get 13mb'ish between them hours.

Friday 1mb on 20mb line
Saturday - 15mb most the night
Sunday 10-12mb
Monday 2mb
Tonight 1mb-3mb(max)

Its weird that saturday & sunday was the 2 days it was normal, if it was oversubscribed wouldnt them 2 days be the worst?

Nope busiest evenings of the internet week are actually Monday and Tuesday :)

People are down the pub Fri / Sat.

I have no idea where that Welsh guy pulled the figure that you should get 13Mbit during peak times from. His backside at a guess. There is absolutely no way to say what speed a customer on an oversubscribed uBR should get, and it's likely the figure he gave you is the amount of time the uBR spends at 100% as it's also impossible to say how far over 100% it would go.

Is performance normal in the mornings?

[D.Casey]

Yes mate, its fine up until 6.30ish every night, then from 20mb it drops right down to 1mb-3mb & pings pretty much double.
Some nights theres even 15% packet loss (thats when its the 1mb instead of the usual 3mb).

When its 3mb there dosnt seem to be any packet loss.

Some nights it stays at around 3mb until 2am in the morning.

Its only been the past 2 or 3 weeks, before that its been fine. There was a message on the service status line saying theres a problem with Grimsby DN31 customers (loss of broadband) since that came up myself & others in the Grimsby/clee DN35 area have had this problem.

Do you think it could be linked?

[Ignitionnet]

Can you please ping something such as the BBC? Interested how high the pings go and if they're jumpy or stable.

Cheers.

Oh yeah I've had a think. I think that 22% figure you were given is how much of the week your area is oversubscribed, and the 12-13Mbit is some random figure the guy was told to quote. As I said above there's no way to know how slow it'll go.

[whydoIneedatech]

Here is a link to Virgin online tools so you can try the pings as requested above.

http://tools.virginmedia.com/

[D.Casey]

I pinged ntl.com earlier & it was almost identical to most days after 6.30:

https://www.cableforum.co.uk/images/local/2008/09/55.jpg

Some jump to 70+ then others are mid 30s.

Before 6pm & after 12, they are usually all 18-25ms responses.

>edit, sorry forgot to add, when I tracert places such as the bbc everyday - the ubr is never high in ms response, neither is the following destination.

[Ignitionnet]

Ooo the plot thickens. Show traceroute please?

[D.Casey]

Heres the tracert of ntl.com

https://www.cableforum.co.uk/images/local/2008/09/54.jpg

1st line is just my modem.

[Ignitionnet]

First line is the 1st hop on the ntl network, your ubr.

Those are all over the place, seems to jump between between Leeds and Poplar though.

[homealone]

Just for comparison here is my trace from DN35 region - my speeds are ok

connection is via cpc3-grim1-0-0-cust***.nott.cable.ntl.com


09/09/08 23:25:47 Fast traceroute ntl.com
Trace ntl.com (62.253.165.47) ...
1 192.168.1.1 2ms 2ms 2ms TTL: 64 (No rDNS)
2 10.249.136.1 7ms 9ms 9ms TTL:255 (No rDNS)
3 82.13.48.65 14ms 11ms 13ms TTL:254 (nott-t2cam2-a-v613.network.virginmedia.net ok)
4 195.182.175.133 21ms 11ms 11ms TTL:252 (nott-t3core-1a-ae4-0.network.virginmedia.net ok)
5 213.105.174.169 15ms 13ms 15ms TTL:251 (lee-bb-a-as0-0.network.virginmedia.net ok)
6 62.253.185.238 22ms 18ms 25ms TTL:249 (pop-bb-b-as1-0.network.virginmedia.net ok)
7 212.43.162.193 24ms 20ms 24ms TTL:248 (win-bb-a-so-210-0.network.virginmedia.net ok)
8 62.253.187.222 27ms 22ms 25ms TTL:248 (win-dc-a-v902.network.virginmedia.net ok)
9 No Response * * *
10 No Response * * *
11 No Response * * *
12 No Response * * *
13 No Response * * *
14 No Response * * *
15 No Response * * *
16 No Response * * *
17 62.253.165.47 27ms 21ms 21ms TTL: 1 (mailchange.ntl.com ok)

[D.Casey]

Thanks for the input :)

If it was an oversubscription problem, would the tracert show high responses (ms) times on the actual ubr?

Or is it likely to be a problem with a ubr after it leaves my area? (such as the 1s you list Broadbandings).

[whydoIneedatech]

Here is my traceroute from 77-*-*-*.cable.ubr09.live.blueyonder.co.uk to the BBC

1 62.30.31.130 (62.30.31.130) 0.800 ms
2 194.117.133.226 (194.117.133.226) 0.699 ms
3 rabat-pos150.network.virginmedia.net (194.117.136.178) 73.207 ms
4 gsr-hsd-gw1-pos60.network.virginmedia.net (194.117.136.158) 8.544 ms
5 osr-hsd-gw3.network.virginmedia.net (194.117.136.146) 8.414 ms
6 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 46.291 ms
7 212.58.238.153 (212.58.238.153) 8.715 ms
8 212.58.239.62 (212.58.239.62) 8.694 ms

And pings to the BBC as well

www.bbc.co.uk : [0], 84 bytes, 9.17 ms (9.17 avg, 0% loss)
www.bbc.co.uk : [1], 84 bytes, 9.16 ms (9.16 avg, 0% loss)
www.bbc.co.uk : [2], 84 bytes, 9.08 ms (9.13 avg, 0% loss)
www.bbc.co.uk : [3], 84 bytes, 8.98 ms (9.09 avg, 0% loss)
www.bbc.co.uk : [4], 84 bytes, 9.21 ms (9.12 avg, 0% loss)

For comparison purposes.

[homealone]

Thanks for the input :)

If it was an oversubscription problem, would the tracert show high responses (ms) times on the actual ubr?

Or is it likely to be a problem with a ubr after it leaves my area? (such as the 1s you list Broadbandings).

possibly, but they are designed to 'ignore' stuff like pings & tracerts when busy, so it is difficult to say when it is over subscription, or just 'normally' busy ..

[D.Casey]

Thankyou for your help everyone, ill give vm a ring tommorow & tell them about everything we've worked out on this thread.

Ill post what they plan to do so others on my ubr/area can see too if they require help.

Thanks again :)

[PAYNEARDO]

Thankyou for your help everyone, ill give vm a ring tommorow & tell them about everything we've worked out on this thread.

Ill post what they plan to do so others on my ubr/area can see too if they require help.

Thanks again :)

Cheers thanks that will be useful :)

Just done a speed test and got 19383 with upload of 728 so it does look like over subscription.. :(

Pings etc are all OK at the moment as well. Just hope nobody uses the net at night now and then its fine then as well :);)

Damm those pesky kids using the net whilst pretending to do their homework.....

[D.Casey]

Phoned up today

1st at 12.30pm I get through to a india call centre (I presume it was 1 as the guy was called Astif & he had what sounded like bollywood music in the background). We went through the usual... how many lights on your modem, how much do u d/load at peak times etc.

I really tried hard to make him see it wasnt just me with the problem & my line is perfect until the specific times every night when it goes wrong.

I even gave neighbours addresses (with their permission) who are having the exact same problem, yet he just kept saying there was nothing wrong with the UBR and he couldnt send a tech out, he said my only option was to write a letter to a specific department regarding my problem.

So I said what should I do in the meen time, & he replied "Dont use the net for things like downloading between 6 & 10" and only use it for "light browsing" and ill be ok.

So I called the accounts department & said this really cant go on as its been nearly 3 weeks now & its unfair im paying for 20mb yet getting between 1 & 3mb for the majority of the night (and my neighbours are the same) - she said she'd get a tech sent out & this problem sorted asap.. she personally couldnt organise 1 as only the faults department can so she'd go and explain then transfer me through but in the meen time I shouldnt alter my accounts/payments.

10mins on hold & im back to another indian sounding guy with the same music in the background, & instead of helping organise a tech visit... I have to endure the "what lights are on your modem.. lets do safe mode with networking" stuff again.
I explained ive done this not 20 mins ago & atleast 6 times in the last 2 weeks with 1 of them, and I really need a tech visit.

He then replied work has been carried out on my UBR today, when I asked which grimsby UBR that was.. he couldnt say as he didnt know.
He then said the problem has been closed and I needed to phone back after 6 when im having the problem again and he'll check the modems signals then escalate the problem to his superiors again once they have found the problem.

I asked for the work number he had for the work carried out today on the ubr & he gave me this number: 2092174


It took me almost 2 hours of being on the phone to get that response.

I guess ill just have to wait until after 6 to see if he was telling the truth or not.

I dont want to come across as being negative or ungreatful, but if work had been carried out today on the UBR.. wouldnt the 1st faults peson have told me?

[LaineY]

"The Other Person Has Cleared... beeeeeeep

no comment to be honest..

2 hrs lol...

I often wonder if there is a Chalk board on the wall with the 5 standard things to ask in some centres.

When i worked for them. WE DIDNT HAVE A SCRIPT. you did what you felt was right and what you thought was wrong and you know what.. 9 times out of 10 the issue was resolved.. or the customer went away with a decent peice of mind..

i suppose thats whats different about UK call centres

Im guessing by the sounds of things and by the way most countries outside the UK go. the training must be much poorer.

[D.Casey]

Didnt there used to be another number that cost so much a minute, then if it was determined the problem wasnt because of your computer youd get a refund? im sure I used to get through to people in wales most the times I phoned up & the problem was always resolved quickly.

Now it seems whatever time of day I call (151) 9 times out of 10 I get somebody that sounds indian & is no help whatsoever and seems to be reading a script.. before disapearing for 5 mins to talk to their supervisor before returning & saying their equipment has failed... so can I call back in 5 hours or so.

I get the the following every single night I phone up with the same problem as the night before

What lights are on your modem
Lets go into safe mode with networking
How much do you download each day dureing peak hours
Turn your modem off whilst I test the modems signal from my end
You are using a firewall(im not), I need it disabling.
Which torrents do you use daily
Your modem is recieving the full 20mb so its 100% a problem with your pc please get it checked out.
Your looseing 20% packets because your being traffic managed.

Because im somebody that hates being confrontational, or making another persons job hard for them.. I just get on & do all their tests but at the same time I continually explain other people on my UBR/Street are having the exact same problem.

I wish I could just get put through to somebody from wales who listens to me :( & can organise a tech.

[D.Casey]

So much for it being fixed :( 20mb line .. straight down to 3mb at 5.45pm. (1.7mb at 6.30)

Edit> Just called VM again & now they are saying everybody on the UBR is going to be affected by abysmal speeds as they can now see a serious problem.

All he could do he said was put it down as a complaint so a customer service person will investigate the problem and contact me within 5 days with any possible solution.

He gave a £37 discount this month & £18 discount next month & apoligised.

He also said to tell my neighbours(fellow vm customers) if possible about the current situation as they will obviously be entitled to the discount too.

So anybody on the cpc*-grim3-0-0-cust***.nott.cable.ntl.com ubr (DN35 7) area needs to call.

[PAYNEARDO]

cool might give it a go as the speeds are all over the shot and nowhere near the 20Mb. Currently downloading an Linux ISO from giganews and it is 7.5Mbs jumps to 15.3 (for a second), down to 1.3 for a couple of seconds then down to 735Kbs (for aorund 5 or 6 seconds) then back up to 7.3Mbs.

I have also noticed internet browsing is very slow on most websites, even using the excellent google chrome hasn't really worked.

[D.Casey]

My neighbour has been given the same refund £37 for this month & £18 for next month.

What really annoys me is they think the problem is that the UBR is oversubscribed by alot, yet they say even more customers will be added each week and no relief work on the UBR can be carried out until december/january even after the intial tests that they plan to run soon. So its only going to get worse each week :(

They only did relief work on the ubr last August/September aswell for an oversubscription problem.

[Ignitionnet]

Here is my traceroute from 77-*-*-*.cable.ubr09.live.blueyonder.co.uk to the BBC

1 62.30.31.130 (62.30.31.130) 0.800 ms
2 194.117.133.226 (194.117.133.226) 0.699 ms
3 rabat-pos150.network.virginmedia.net (194.117.136.178) 73.207 ms
4 gsr-hsd-gw1-pos60.network.virginmedia.net (194.117.136.158) 8.544 ms
5 osr-hsd-gw3.network.virginmedia.net (194.117.136.146) 8.414 ms
6 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 46.291 ms
7 212.58.238.153 (212.58.238.153) 8.715 ms
8 212.58.239.62 (212.58.239.62) 8.694 ms

And pings to the BBC as well

www.bbc.co.uk : [0], 84 bytes, 9.17 ms (9.17 avg, 0% loss)
www.bbc.co.uk : [1], 84 bytes, 9.16 ms (9.16 avg, 0% loss)
www.bbc.co.uk : [2], 84 bytes, 9.08 ms (9.13 avg, 0% loss)
www.bbc.co.uk : [3], 84 bytes, 8.98 ms (9.09 avg, 0% loss)
www.bbc.co.uk : [4], 84 bytes, 9.21 ms (9.12 avg, 0% loss)

For comparison purposes.

You wish those were your pings from home, that's from tools.virginmedia :p:

[whydoIneedatech]

You wish those were your pings from home, that's from tools.virginmedia :p:
Cracking return though;)