llamatronic
07-09-2008, 20:08
Hello folks,
I've been getting lots of packetloss off and on over the past week or two. I finally gave up and called the support number, who arranged to send out an engineer.
Two questions I guess - I'm in twickenham - is this a known problem in the area at the moment? I didn't see anything on the support site. Second question; the engineer who's coming. Will the engineer be a network person who understands the words "packet loss," or will he be someone who looks at the three lights on the front of the modem, and declares everything to be fine? I'm worried because from time to time it IS fine, but most of the time it's a mess. If it's fine when he arrives, is that it?
(I'm actually not entirely confident this post will make it, but might as well have a try...)
Ah, I'm including a traceroute to this site as an example of how bad things are from time to time. (It's below - I was going to attach a file, but that doesn't seem to work.)
cheers,
lt
C:\Documents and Settings\user>tracert www.cableforum.co.uk
Tracing route to www.cableforum.co.uk [87.106.129.133]
over a maximum of 30 hops:
1 1 ms 353 ms 348 ms 192.168.1.1
2 * * * Request timed out.
3 369 ms * 11 ms osr01mort-v15.network.virginmedia.net [62.30.242.129]
4 4294966961 ms 361 ms 359 ms osr02croy-tenge73.network.virginmedia.net [62.30.242.57]
5 4294966960 ms * * pop-bb-b-ge-210-0.network.virginmedia.net [195.182.178.86]
6 * 357 ms 362 ms pop-bb-a-ae0-0.network.virginmedia.net [213.105.174.229]
7 363 ms 14 ms * bre-bb-b-so-320-0.network.virginmedia.net [62.255.81.238]
8 37 ms * * telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
9 18 ms * 359 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15.69]
10 372 ms 359 ms 359 ms te4-3.mpd01.lon01.atlas.cogentco.com [130.117.3.189]
11 38 ms 14 ms 15 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.117.2.18]
12 14 ms 362 ms 360 ms te4-2.mpd01.lon02.atlas.cogentco.com [130.117.1.18]
13 361 ms * * schlund_and_partner.demarc.cogentco.com [130.117.240.170]
14 * 359 ms * ge-2-1.bb-c.the.lon.gb.oneandone.net [212.227.120.25]
15 375 ms 385 ms * te-1-3.bb-c.bap.rhr.de.oneandone.net [212.227.120.49]
16 54 ms 69 ms 49 ms ae-8.gw-distp-b.bad.oneandone.net [212.227.121.221]
17 * * 379 ms ae-1.gw-prtr-r211-b.bad.oneandone.net [195.20.247.45]
18 * * * Request timed out.
19 380 ms * 57 ms server3.cableforum.co.uk [87.106.129.133]
Trace complete.
C:\Documents and Settings\user>
I've been getting lots of packetloss off and on over the past week or two. I finally gave up and called the support number, who arranged to send out an engineer.
Two questions I guess - I'm in twickenham - is this a known problem in the area at the moment? I didn't see anything on the support site. Second question; the engineer who's coming. Will the engineer be a network person who understands the words "packet loss," or will he be someone who looks at the three lights on the front of the modem, and declares everything to be fine? I'm worried because from time to time it IS fine, but most of the time it's a mess. If it's fine when he arrives, is that it?
(I'm actually not entirely confident this post will make it, but might as well have a try...)
Ah, I'm including a traceroute to this site as an example of how bad things are from time to time. (It's below - I was going to attach a file, but that doesn't seem to work.)
cheers,
lt
C:\Documents and Settings\user>tracert www.cableforum.co.uk
Tracing route to www.cableforum.co.uk [87.106.129.133]
over a maximum of 30 hops:
1 1 ms 353 ms 348 ms 192.168.1.1
2 * * * Request timed out.
3 369 ms * 11 ms osr01mort-v15.network.virginmedia.net [62.30.242.129]
4 4294966961 ms 361 ms 359 ms osr02croy-tenge73.network.virginmedia.net [62.30.242.57]
5 4294966960 ms * * pop-bb-b-ge-210-0.network.virginmedia.net [195.182.178.86]
6 * 357 ms 362 ms pop-bb-a-ae0-0.network.virginmedia.net [213.105.174.229]
7 363 ms 14 ms * bre-bb-b-so-320-0.network.virginmedia.net [62.255.81.238]
8 37 ms * * telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
9 18 ms * 359 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15.69]
10 372 ms 359 ms 359 ms te4-3.mpd01.lon01.atlas.cogentco.com [130.117.3.189]
11 38 ms 14 ms 15 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.117.2.18]
12 14 ms 362 ms 360 ms te4-2.mpd01.lon02.atlas.cogentco.com [130.117.1.18]
13 361 ms * * schlund_and_partner.demarc.cogentco.com [130.117.240.170]
14 * 359 ms * ge-2-1.bb-c.the.lon.gb.oneandone.net [212.227.120.25]
15 375 ms 385 ms * te-1-3.bb-c.bap.rhr.de.oneandone.net [212.227.120.49]
16 54 ms 69 ms 49 ms ae-8.gw-distp-b.bad.oneandone.net [212.227.121.221]
17 * * 379 ms ae-1.gw-prtr-r211-b.bad.oneandone.net [195.20.247.45]
18 * * * Request timed out.
19 380 ms * 57 ms server3.cableforum.co.uk [87.106.129.133]
Trace complete.
C:\Documents and Settings\user>