Virgin Cable phone costs

[m419]

This should be marked sticky. This is a guide to Virgin phone(Cable) costs,I've seen many people asking about the charges, therefore here they are.

Note: These charges don't include special bundle offers nor retentional offers:

XL Phone plan(Talk Unlimited/Talk unlimited 24)

Offers 24/7 calls to landlines begining 01,02 and 03 with no call connection charges to such numbers. Calls to mobiles without Talk Mobile add on are charged at the standard advertised rates. This plan including line rental costs £17.95 per month.

L phone plan(Talk evenings and weekends/Talk Unlimited NTL)

Offers unlimited calls to UK landlines begining 01,02 and 03 numbers between 6pm and 8am Monday to Friday and between 6pm Friday till 8am Monday. No call connection fees apply to such numbers during that free call time. Calls to mobiles are charged at standard rates without Talk Mobile and call connection fees apply to such calls. This plan costs £13.45 including line rental.

M Phone plan(Talk Weekends):

Offers unlimited calls to landlines between Midnight Friday to midnight on Sunday. At all other times calls to UK landlines cost 4p per minute with a connection charge of 7p. This plan costs £10.50 per month including line rental.

For those who are on M Phone package,3-2-1Standard and 6p call plan, there are no free local cable to cable calls,if you were effected by this,then you need to upgrade to either L or XL phone plans which enable Free calls during evenings and weekends.

New Talk Anywhere Virgin Phone plans:

Talk anywhere offers a bundle of minutes per line every month,these minutes allow you to call UK landlines begining 01,02 and 03,UK Mobiles,0845,0870 and International numbers at any time. That means your calls are to the equivalent of just 4p per minute at anytime to anywhere. There are also no call connection fees to such numbers when you have minutes.

Talk Anywhere 200: 200 minutes and Line rental for: £20 per month
Talk Anywhere 400: 400 minutes and Line rental for: £27 per month
Talk Anywhere 800: 800 minutes and Line rental for: £36 to £40 per month

When your minutes run out, you pay 4p per minute for calls to UK landlines plus 7p to connect.

NTL phone plans which are available to existing users but no longer available to new users:

3-2-1 standard:

Calls to UK landlines between 8am and 6pm: 3p per minute,Calls to UK landlines between 6pm and 8am monday to friday cost 2p per minute and calls to UK landlines during weekends cost 1p per minute. A call connection fee of 7p applies to all calls. This tariff costs £10 per month.

Talk Unlimited local:

Calls to numbers in your area code or surrounding area codes such as 0121 to 0121(Birmingham to Birmingham) or 0121 to 01827(Birmingham to Tamworth) NOT 0121 to 0161(Brmingham to Manchester) are free during evenings and weekends, calls to inclusive numbers during 8am ton 6pm monday to friday cost 4p per minute plus 7p to connect. Calls to non-local landlines during evenings and weekends cost 4p per minute and 7p to connect. This plan costs £12.50 per month including line rental.

6p Call plan:

Offers 6p an hour calls to UK landlines begining 01,02 and 03 at evenings and weekends, calls lasting longer than 59 minutes cost 4p per minute,this can be avoided by hanging up at 57 minutes and redialling. Calls between 8am and 6pm monday to friday cost 4p per minute plus 7p to connect. This plan costs £11.50 per month.

Other Charges:

Additional add-ons:

Talk Mobile:

Enables you to get 30% off advertised call costs to UK Mobiles. This add on costs £1.50 per month.

Talk International:

Enables discounted calling to many popular international destinations on international direct dialled calls. For non-popular destinations, Talk Anywhere is better. This add on costs an additional £3.50, if you get the Asia Bundle which offers all the Asian premium channels,then you will automatically recieve Talk International at no additional cost.

Calling Feature costs:

1471 Call return: Free

1471 Erasure: Free. Available to most franchises however, it needs to be ordered through customer services.

Anonymous Caller rejection: £2.50 per month

Call Divert: £1.75 per month

Warmline: £1.75 per month (Only available in 2 or 3 franchises)

Number Display: £1.75 per month (Not available in a few franchises)

Call baring 09 numbers: Free

Call Baring: £1.75 per month

Permanent outgoing or Incomming bar of calls: Free,needs to be set through customer relations.

3 way calling: £1.75 per month

Speed Dial: £1.75 per month (No longer available on Telewest North London for residential users.)

Call Sign: Get a sperate number for same line but with a different ringtone. £1.75 per month only available on Yorkshire Cable franchise at the moment.

Short codes and Miscellaneous services:

Operator assisted calls: 50p per call plus a premium per minute

Call connection costs: 7p connection for landlines,mobiles and international numbers outside inclusive calls package. 12p for 0844 numbers,15p for 0871 numbers and between 10p and 50p for 09 numbers.

179 Dial up: Without Surf unlimited, calls cost 3p per minute plus 7p to connect.

120: Contact Virgin Media or AOL about call costs and agreements.

150,151 and 173: Virgin Media contact numbers are Free to call.

195: Directory enquiries for disabled are Free to call

118878: Virgin Media DQ search for 2 numbers: 40p per call

118180: Virgin Media DQ search and onward connect costs 25p per call plus 30p per minute.

118190: Virgin Media International DQ calls cost 60p per call plus £1 per minute.

118770: Virgin Media DQ search for 2 numbers calls cost 50p per call.

For details about which Directory services are available other than Virgin Media's call 0800-953-0720 free.

Calling costs to Mobiles and 0845 numbers:

Calls to O2,Orange,T-Mobile,Virgin,Vodafone,Tesco,Mobile World,Fresh Mobile,TalkTalk Mobile and Blyk mobile numbers:

Daytime: 17p per minute with Talk Mobile it costs 12p per minute
Evening: 10p per minute with Talk Mobile it costs 8p per minute
Weekend: 10p per minute with Talk Mobile it costs 8p per minute

Calls to 3 Mobiles,Cable and Wireless Guernsey mobiles,Manx Pronto Mobiles,Cable and Wireless isle of man mobiles cost:

Daytime: 27p per minute with Talk Mobile it costs 21p per minute
Evening: 20p per minute with Talk Mobile it costs 15p per minute
Weekends: 20p per minute with Talk Mobile it costs 15p per minute

All calls to mobiles cost 7p to connect, call connection costs do not apply if you are on Talk anywhere and you have minutes remaining.

Calls to 0845 numbers currently cost 6p per minute plus 7p to connect at all times, this is planned to increase to 7p by October. If you are on Talk Anywhere,0845 numbers are inclusive of 0845 numbers,so you wont be charged any extra.

All chargeable calls are rounded up to the next minute therefore a 8 second call to a O2 mobile during the day will cost 24p including call connection.

I hope this offers all the information you need for using your Virgin phone service.

[BenMcr]

Talk Plan costs are wrong

Time bands are wrong

Per minute rates for calls outside the Talk Plans are wrong in part

Mobile rates are wrong

Talk International is £1.50 not £3.50

Permanent outgoing or Incomming bar of calls: Free,needs to be set through customer relationsThey cannot do this. If you want to block outbound calls then you have to subscribe to Call Barring @ £1.75. There is no Inbound Call Barring (apart from ACR)

1471 Erasure: Free. Available to most franchises however, it needs to be ordered through customer servicesIs not a seperate service. If you have 1471, you have this where it is avaliable

Short Dial 120 to contact Virgin does not exist

---------- Post added at 23:07 ---------- Previous post was at 23:05 ----------

For the correct details (Which is also always updated)

Go to www.virginmedia.com/callcosts (http://www.virginmedia.com/callcosts) for pricing

and

http://www.virginmedia.com/customers/pdf/phone-user-guides/main-guide.pdf for Phone Features

[m419]

Virgin Media have listed 1471 eraser as a seperate product. And has to be requested through customer services see Virgin media calling feature list.

I was paying £3.50 per month for Talk International, until I switched to Talk anywhere in June.

Incomming call baring, of course there is incomming call baring, you dial *81 in most areas and people calling hear a busy tone.

However, if you want to permanently bar incomming calls, then you can set this up, usually people wanting to use a line for payphones will do this.

The mobile and phone call charge details came directly from Virgin Media,copy and pasted in most cases. So virgin media's site must be wrong!

If you havent realised,Virgin Media charge 4p per minute for calling landlines outside bundle allowances whether its day or night. They dont even have weekends call costs.

---------- Post added at 04:50 ---------- Previous post was at 04:42 ----------

Also 120,i listed that as shortcode number,not necessarily a customer service number, if read again it says 150,151 and 173.

120 is used to access AOL.

[BenMcr]

Virgin Media have listed 1471 eraser as a seperate product. And has to be requested through customer services see Virgin media calling feature list.
Please show where on the link I posted above for the call features, where it is listed seperately?

I was paying £3.50 per month for Talk International, until I switched to Talk anywhere in June.
http://allyours.virginmedia.com/html/phone/phoneinternational.html Says £1.50 a month

Incomming call baring, of course there is incomming call baring, you dial *81 in most areas and people calling hear a busy tone.
Again, from the link for the phone features I published earlier, where is Incoming call barring mentioned?

However, if you want to permanently bar incomming calls, then you can set this up, usually people wanting to use a line for payphones will do this.
No you cannot.

The mobile and phone call charge details came directly from Virgin Media,copy and pasted in most cases. So virgin media's site must be wrong!
If you use the right tariff guide it would also be helpful (I've attached the 1st September one)

If you havent realised,Virgin Media charge 4p per minute for calling landlines outside bundle allowances whether its day or night. They dont even have weekends call costs
From the latest price list

Talk Weekends 4.00 (Daytime) 3.25 (Evenings) included in monthly fee(Weekend).

Also 120,i listed that as shortcode number,not necessarily a customer service number, if read again it says 150,151 and 173.

120 is used to access AOL.
AOL on Cable no longer exists

[on in an hour!]

this could run and run,dont know about m419, but ive seen bens posts elsewhere (ssshhhh,cant say where!),and im pretty sure he's right :cool:

[BexTech]

Use Call 18185 to call UK mobiles and not have to pay a monthly fee and you can get the calls for:-

Weekdays 10p/min and that includes to 3 Mobile.
Weekends 4p/min and that includes to 3 Mobile.
4p Conection charge.
Just the evening rate that is cheaper if using the extra cost service from VM - not really worth it.
(If had a BT line then via 18185 it would be 6p/min weekdays includes to 3 Mobile).

From a BT line with Primus Saver 2 and penny mobile - both with no monthly fee - evening and weekend landline calls are included - each call can last for 90 mins - you can hang up and redial if you wish or pay the per min rate. Penny mobile gives you calls to UK mobiles for 20p for up to 20 mins. No connection fee, good old min call charge. Also daytime rate doesn't start until 08:00 unlike 06:00 so more hours of inclusive calls.

Even BT offer evening and weekend calls package for no extra charge over the basic/weekend package. Also Sky do too.

For calls to 0845, then 18185 charge: 3p/min weekdays and 1p/min weekends, 4p connection.

BT are much cheaper than VM for 0845 and 0870.

Cable / Virgin Media haven't been interested in their phone service for over 6 years and unless you are getting it for free is a right rip-off.

It's about time VM woke up and became competitive.

---------- Post added at 02:46 ---------- Previous post was at 02:45 ----------



Quote:
However, if you want to permanently bar incomming calls, then you can set this up, usually people wanting to use a line for payphones will do this.

No you cannot.


You used to be able to do this in the xBirmingham cable area.

[Wild Oscar]

Good advice Bextech! .. I've been using 18866 for some months now which is slightly more expensive than 18185 I notice ..

Here's a good site for more info .. http://www.moneysavingexpert.com/ ..

[Kymmy]

If someone wants to amalgamate the correct data and do a post within this thread that everyone finally agrees on the admin/mods will be happy to move it to the articles section

[zing_deleted]

The links in post 2 give all the information though perhaps a sticky with just them in would do . Also as Ben says they are kept upto date and article would have to be managed and updated on a when needed basis

[BexTech]

Here's a good site for more info .. http://www.moneysavingexpert.com/ ..

Yeah, it is a very good website, been a member there for a few years. Used to give out details of 18866, 1899 and then later 18185 via newsgroups too in the past, however now not so often as most people there already know.