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jtfab75
01-09-2008, 19:41
we have the tv XL package which includes Broadband XL and also the phone service.
my mum said that her friend get's free calls after 6pm and at weekends (she's on virgin aswell)

we pay the following

line rental - £11.00
talk unlimited - £7.95
talk international - £1.50 (we don't know anybody oversea's)
talk mobile £1.50

are these price's right for the XL package ?

bonzoe
01-09-2008, 20:46
You are getting talk unlimited, this gives more than your mum's friend who appears to be on talk evening and weekends.

Do you need talk unlimited, do you make many calls?

Talk international is a waste of money if you don't ring international numbers.

Just get what you will benefit from, no point in paying for a service which you don't use

BenMcr
02-09-2008, 01:04
Not sure why you have Talk International if you don't use it, unless you are on the £65 XL Plus or £85 VIP bundles where they are part of the bundle deal and cannot be removed.

If you are on either bundle you also have to keep Talk Unlimited. Remove any of them and you will lose the discount

jtfab75
02-09-2008, 17:02
i forgot to say the call charges were an extra £16.06 (call's below 50p) and £2.59 ( call's above 50p).
i thought that talk unlimited means no extra charges but i must be wrong.

g0mit
02-09-2008, 17:16
I thought for talk unlimited you phone calls are free except for the 7p connection charge

soicky
02-09-2008, 17:17
This could be for mobile or 084/087 numbers.

BenMcr
02-09-2008, 17:37
I thought for talk unlimited you phone calls are free except for the 7p connection charge
With any of the Talk Plans(weekends/evening & weekends/unlimited), if you call an included number there are no charges, unless you go over an hour. Then it is just the appropriate per-min rate. You do not get charged a connection fee.

g0mit
02-09-2008, 17:43
Thanks Ben I may go for talk unlimited my self

m419
02-09-2008, 19:59
You do not pay call connection charges for calls to landlines during free call allowance on any Virgin phone,BT Call plan,Sky Talk call plan,Tiscali phone plan or TalkTalk call plan.

XL Phone plan(Talk Unlimited/Talk unlimited 24)

Offers 24/7 calls to landlines begining 01,02 and 03 with no call connection charges to such numbers. Calls to mobiles without Talk Mobile add on are charged at the standard advertised rates. This plan including line rental costs £17.95 per month.

L phone plan(Talk evenings and weekends/Talk Unlimited NTL)

Offers unlimited calls to UK landlines begining 01,02 and 03 numbers between 6pm and 8am Monday to Friday and between 6pm Friday till 8am Monday. No call connection fees apply to such numbers during that free call time. Calls to mobiles are charged at standard rates without Talk Mobile and call connection fees apply to such calls. This plan costs £13.45 including line rental.

M Phone plan(Talk Weekends):

Offers unlimited calls to landlines between Midnight Friday to midnight on Sunday. At all other times calls to UK landlines cost 4p per minute with a connection charge of 7p. This plan costs £10.50 per month including line rental.

For those who are on M Phone package,3-2-1Standard and 6p call plan, there are no free local cable to cable calls,if you were effected by this,then you need to upgrade to either L or XL phone plans which enable Free calls during evenings and weekends.

New Talk Anywhere Virgin Phone plans:

Talk anywhere offers a bundle of minutes per line every month,these minutes allow you to call UK landlines begining 01,02 and 03,UK Mobiles,0845,0870 and International numbers at any time. That means your calls are to the equivalent of just 4p per minute at anytime to anywhere. There are also no call connection fees to such numbers when you have minutes.

Talk Anywhere 200: 200 minutes and Line rental for: £20 per month
Talk Anywhere 400: 400 minutes and Line rental for: £27 per month
Talk Anywhere 800: 800 minutes and Line rental for: £36 to £40 per month

When your minutes run out, you pay 4p per minute for calls to UK landlines plus 7p to connect.

NTL phone plans which are available to existing users but no longer available to new users:

3-2-1 standard:

Calls to UK landlines between 8am and 6pm: 3p per minute,Calls to UK landlines between 6pm and 8am monday to friday cost 2p per minute and calls to UK landlines during weekends cost 1p per minute. A call connection fee of 7p applies to all calls. This tariff costs £10 per month.

Talk Unlimited local:

Calls to numbers in your area code or surrounding area codes such as 0121 to 0121(Birmingham to Birmingham) or 0121 to 01827(Birmingham to Tamworth) NOT 0121 to 0161(Brmingham to Manchester) are free during evenings and weekends, calls to inclusive numbers during 8am ton 6pm monday to friday cost 4p per minute plus 7p to connect. Calls to non-local landlines during evenings and weekends cost 4p per minute and 7p to connect. This plan costs £12.50 per month including line rental.

6p Call plan:

Offers 6p an hour calls to UK landlines begining 01,02 and 03 at evenings and weekends, calls lasting longer than 59 minutes cost 4p per minute,this can be avoided by hanging up at 57 minutes and redialling. Calls between 8am and 6pm monday to friday cost 4p per minute plus 7p to connect. This plan costs £11.50 per month.

Other Charges:

Additional add-ons:

Talk Mobile:

Enables you to get 30% off advertised call costs to UK Mobiles. This add on costs £1.50 per month.

Talk International:

Enables discounted calling to many popular international destinations on international direct dialled calls. For non-popular destinations, Talk Anywhere is better. This add on costs an additional £3.50, if you get the Asia Bundle which offers all the Asian premium channels,then you will automatically recieve Talk International at no additional cost.

Calling Feature costs:

1471 Call return: Free

1471 Erasure: Free. Available to most franchises however, it needs to be ordered through customer services.

Anonymous Caller rejection: £2.50 per month

Call Divert: £1.75 per month

Warmline: £1.75 per month (Only available in 2 or 3 franchises)

Number Display: £1.75 per month (Not available in a few franchises)

Call baring 09 numbers: Free

Call Baring: £1.75 per month

Permanent outgoing or Incomming bar of calls: Free,needs to be set through customer relations.

3 way calling: £1.75 per month

Speed Dial: £1.75 per month (No longer available on Telewest North London for residential users.)

Call Sign: Get a sperate number for same line but with a different ringtone. £1.75 per month only available on Yorkshire Cable franchise at the moment.

Short codes and Miscellaneous services:

Operator assisted calls: 50p per call plus a premium per minute

Call connection costs: 7p connection for landlines,mobiles and international numbers outside inclusive calls package. 12p for 0844 numbers,15p for 0871 numbers and between 10p and 50p for 09 numbers.

179 Dial up: Without Surf unlimited, calls cost 3p per minute plus 7p to connect.

120: Contact Virgin Media or AOL about call costs and agreements.

150,151 and 173: Virgin Media contact numbers are Free to call.

195: Directory enquiries for disabled are Free to call

118878: Virgin Media DQ search for 2 numbers: 40p per call

118180: Virgin Media DQ search and onward connect costs 25p per call plus 30p per minute.

118190: Virgin Media International DQ calls cost 60p per call plus £1 per minute.

118770: Virgin Media DQ search for 2 numbers calls cost 50p per call.

For details about which Directory services are available other than Virgin Media's call 0800-953-0720 free.

Calling costs to Mobiles and 0845 numbers:

Calls to O2,Orange,T-Mobile,Virgin,Vodafone,Tesco,Mobile World,Fresh Mobile,TalkTalk Mobile and Blyk mobile numbers:

Daytime: 17p per minute with Talk Mobile it costs 12p per minute
Evening: 10p per minute with Talk Mobile it costs 8p per minute
Weekend: 10p per minute with Talk Mobile it costs 8p per minute

Calls to 3 Mobiles,Cable and Wireless Guernsey mobiles,Manx Pronto Mobiles,Cable and Wireless isle of man mobiles cost:

Daytime: 27p per minute with Talk Mobile it costs 21p per minute
Evening: 20p per minute with Talk Mobile it costs 15p per minute
Weekends: 20p per minute with Talk Mobile it costs 15p per minute

All calls to mobiles cost 7p to connect, call connection costs do not apply if you are on Talk anywhere and you have minutes remaining.

Calls to 0845 numbers currently cost 6p per minute plus 7p to connect at all times, this is planned to increase to 7p by October. If you are on Talk Anywhere,0845 numbers are inclusive of 0845 numbers,so you wont be charged any extra.

All chargeable calls are rounded up to the next minute therefore a 8 second call to a O2 mobile during the day will cost 24p including call connection.

I hope this offers all the information you need for using your Virgin phone service.