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View Full Version : £40 charge for wireless modem!

cazH
28-08-2008, 13:18
I called VM today regarding the wireless router they are offering new customers .... FREE if they take out a certain package. We are currently on VIP package and were told it's £40.

Do i call back and demand i get it free, or do i pay?

Anyone else had this problem, if so how did you get round it?
xspeedyx
28-08-2008, 14:19
u can only get a free router by taking out L or XL broadband
cazH
28-08-2008, 14:23
oh i see, we already have XL broadband, so i presume that being existing customers we have to pay.

seems a bit pants, will just keep my current modem!
Graham M
28-08-2008, 14:36
The router they supply is not a replacement Modem-router anyway, it is just a router that connects to your current modem.
cazH
28-08-2008, 14:37
ahhh i see, not worth it then. thanks for the info.
Graham M
28-08-2008, 14:38
Depends what you intend to do with it
LaineY
28-08-2008, 16:38
I definatly wouldnt pay 40 quid for a netgear.. i wouldnt pay a 5er for it.. infact i just gave mine away with the amount of hastle i had with it..

disconnections even WIRED to the router...
I now have a linksys and dont have any issues..
if you are concidering a router
get the Linksys WRT54G (Or GS)
DaveMUK
28-08-2008, 18:28
I definatly wouldnt pay 40 quid for a netgear.. i wouldnt pay a 5er for it.. infact i just gave mine away with the amount of hastle i had with it..

disconnections even WIRED to the router...
I now have a linksys and dont have any issues..
if you are concidering a router
get the Linksys WRT54G (Or GS)

I second that, the Linksys is indeed a quality piece of kit :)
whydoIneedatech
28-08-2008, 18:31
The £40 charge is for Tech Support as Virgin do not support 3rd party routers, and people do appreciate that they can call up and be offered support for their router they received from Virgin.;)
Graham M
28-08-2008, 18:31
get the Linksys WRT54G (Or GS)

Or GR :)
yorkshireborn
28-08-2008, 19:52
when i signed up for XL BB ,XL TV , phone i was to get a router but it never arrived after 5 attemps to get one i gave up.
on in an hour!
28-08-2008, 20:17
oh i see, we already have XL broadband, so i presume that being existing customers we have to pay.

seems a bit pants, will just keep my current modem!
XL customers dont have to pay for the wireless router,its just that because of the demand from new customers for the L and XL broadband (which warrants a free router) the free offer to existing customers has been put on hold :(
Griffin
28-08-2008, 20:20
Get the linksys WRT150N its got cookie filtering on it, it plays havoc on the phorm websites as their cookies don't work. In fact it blocks all tracking cookies from sending any feedback to any site.
BenMcr
28-08-2008, 20:22
XL customers dont have to pay for the wireless router,its just that because of the demand from new customers for the L and XL broadband (which warrants a free router) the free offer to existing customers has been put on hold :(
So until they un-hold it XL customers DO have to pay
AbyssUnderground
28-08-2008, 20:37
Or GR :)

Or GL :D