scob01
21-08-2008, 11:31
Hi there, I'm new to the forum but have been reading the threads about Virgin BB and in particular connection issues and wondered if you guys can help?
For the last few weeks I cannot connect to BB, I have a scientific atlanta modem and the cable light just flashes intermittently but does not connect.
I have phoned tech support and the first few times they said they are aware of a fault and it would be fixed. I then checked service status though on the freephone and net (from work) and it is not reporting anything.
The last person I spoke to said that it will only be affecting people who connect through that URL (now I'm not sure what she said due to her accent but having dug around I think she might have said UBR???) She said it could be another week or so before it is fixed?
I just wondered if any of you could shed any light on why it would be off for so long? As surely it can't take three weeks to fix one problem.
Thank you all in advance.
For the last few weeks I cannot connect to BB, I have a scientific atlanta modem and the cable light just flashes intermittently but does not connect.
I have phoned tech support and the first few times they said they are aware of a fault and it would be fixed. I then checked service status though on the freephone and net (from work) and it is not reporting anything.
The last person I spoke to said that it will only be affecting people who connect through that URL (now I'm not sure what she said due to her accent but having dug around I think she might have said UBR???) She said it could be another week or so before it is fixed?
I just wondered if any of you could shed any light on why it would be off for so long? As surely it can't take three weeks to fix one problem.
Thank you all in advance.