timn64
10-08-2008, 19:32
I moved house a month ago now and moved my services with me. To their credit VM arranged a date just after teh house move even at short notice and turned up on time, well early actually but he did ring to confirm I was in first.
I'm afraid to say it's all been downhill from there. Once he got started I could see how he had managed to get his morning calls done so quickly as he was buzzing around like a 5 year old who'd just washed down a pack of blue smarties with a can of coke!!!
Anyway, all installed, wiring's messy but I can sort that out as I sort the house out, one annoying note though is that the carpet wasn't covered before drilling leaving me with a nice grey stain on the carpet which I didn't notice until he had left :(
Moving on, whilst activating the TV he told me there was a delay on the broadband and that he would ring it through when he got to the next job and 'to give it half an hour', this phrase seems to be part of VM training form what I have experienced. To cut a long story short 2 and a half days later and god know how many phone calls later the BB finally gets activated.
Woohoo I though, finally a full compliment of services, better check my email as it had been off for almost a week by then. Open outlook and get an error, invalid username :confused: try webmail, same story. Never mind I'll give them a call, yet again told to give it half an hour and suprise suprise, nothing. Eventually discover that I have been given a new account number, why? I only moved 5 miles down the road. My email address is still tied to the other account, I was told a letter would be sent with my new username and I could then call to get my old address transferred to the new account. Sure enough the letter arrives and it tells me I can do it via selfcare so off I go to the VM site and log in, it asks me to create a new username but whatever I try it says sorry cannot create mailbox please try later, I should be grateful it doesn't say 'give it half an hour'. So I try later and still the same, I call to be rudely told that I will need to try later, I try later, Nothing.
Finally I call back wednesday of last week and after I get told that email is just something free that comes with the BB I get a bit shirty and am told that it is all being sorted but can take up to 7 days!! why? how hard can it be to close one account and transfer the name to another. Anyway same day I fire off an email to complaints department outlining how unhappy I am with the whole situation, by this time I have made upwards of 25 phone calls and on virtually every one was told to give it half an hour in some way, shape or form!
So the 7 days have well and truly past, nothing. No email from complaints, no email still, no response to further email to complaints, no email from tech support, absolutley nothing.
The point of my post? I have no idea, maybe just a rant to get it out of my system, maybe hoping that someone form VM might actually read this and decide to look into it or more probably on the hope that someone will give me some advice as to where to head next in an attempt to finally get my email address back. I wouldn't mind so much if it was just mine, but my daughter has an email address, my wife and even my father in law had an address on my account.
Thanks for reading and if anyone has any advice or comments then that woiuld be great.
Tim
I'm afraid to say it's all been downhill from there. Once he got started I could see how he had managed to get his morning calls done so quickly as he was buzzing around like a 5 year old who'd just washed down a pack of blue smarties with a can of coke!!!
Anyway, all installed, wiring's messy but I can sort that out as I sort the house out, one annoying note though is that the carpet wasn't covered before drilling leaving me with a nice grey stain on the carpet which I didn't notice until he had left :(
Moving on, whilst activating the TV he told me there was a delay on the broadband and that he would ring it through when he got to the next job and 'to give it half an hour', this phrase seems to be part of VM training form what I have experienced. To cut a long story short 2 and a half days later and god know how many phone calls later the BB finally gets activated.
Woohoo I though, finally a full compliment of services, better check my email as it had been off for almost a week by then. Open outlook and get an error, invalid username :confused: try webmail, same story. Never mind I'll give them a call, yet again told to give it half an hour and suprise suprise, nothing. Eventually discover that I have been given a new account number, why? I only moved 5 miles down the road. My email address is still tied to the other account, I was told a letter would be sent with my new username and I could then call to get my old address transferred to the new account. Sure enough the letter arrives and it tells me I can do it via selfcare so off I go to the VM site and log in, it asks me to create a new username but whatever I try it says sorry cannot create mailbox please try later, I should be grateful it doesn't say 'give it half an hour'. So I try later and still the same, I call to be rudely told that I will need to try later, I try later, Nothing.
Finally I call back wednesday of last week and after I get told that email is just something free that comes with the BB I get a bit shirty and am told that it is all being sorted but can take up to 7 days!! why? how hard can it be to close one account and transfer the name to another. Anyway same day I fire off an email to complaints department outlining how unhappy I am with the whole situation, by this time I have made upwards of 25 phone calls and on virtually every one was told to give it half an hour in some way, shape or form!
So the 7 days have well and truly past, nothing. No email from complaints, no email still, no response to further email to complaints, no email from tech support, absolutley nothing.
The point of my post? I have no idea, maybe just a rant to get it out of my system, maybe hoping that someone form VM might actually read this and decide to look into it or more probably on the hope that someone will give me some advice as to where to head next in an attempt to finally get my email address back. I wouldn't mind so much if it was just mine, but my daughter has an email address, my wife and even my father in law had an address on my account.
Thanks for reading and if anyone has any advice or comments then that woiuld be great.
Tim