No Access To FTP

[tasp]

Since my modem was changed by VM I have not been able to perform certain options using FTP, for example, cannot delete, move, remove or add, so basically everything.

I've contacted VM support about this twice, both times that have passed it on to another department who will be calling be back in a couple of days, (4weeks still waiting).

My personal thought that the fault is I'm not being seen as a VM customer. For instance visiting http://www.virginmedia.com/help/check/?category=portal&app=customerselfcare tells me "If you are seeing this page, it probably means you're not on your home broadband connection, and we need you to tell us where you get your Virgin Media services."

Now that to me shows me that VM think I'm not on their network hence FTP access is limited, but I am!!

OK I'm wireless so VM support said maybe I'm using someone else's network but I've plugged my laptop straight into the modem to prove it, same problem. They checked to see if I had been allocated an IP address that was new and hadn't been added to their allowed network list, but it had. They checked the MAC address is correct and it was. They made me try both Vista and XP machines, same problem. They suggested I tried different FTP programs??, still the same.

I keep saying this must be because I'm not recognised as being on their network, but they don't have an answer.

Any ideas?

[eth01]

:welcome:

Since my modem was changed by VM I have not been able to perform certain options using FTP, for example, cannot delete, move, remove or add, so basically everything.

I've contacted VM support about this twice, both times that have passed it on to another department who will be calling be back in a couple of days, (4weeks still waiting).

My personal thought that the fault is I'm not being seen as a VM customer. For instance visiting http://www.virginmedia.com/help/check/?category=portal&app=customerselfcare tells me "If you are seeing this page, it probably means you're not on your home broadband connection, and we need you to tell us where you get your Virgin Media services."

Now that to me shows me that VM think I'm not on their network hence FTP access is limited, but I am!!

OK I'm wireless so VM support said maybe I'm using someone else's network but I've plugged my laptop straight into the modem to prove it, same problem. They checked to see if I had been allocated an IP address that was new and hadn't been added to their allowed network list, but it had. They checked the MAC address is correct and it was. They made me try both Vista and XP machines, same problem. They suggested I tried different FTP programs??, still the same.

I keep saying this must be because I'm not recognised as being on their network, but they don't have an answer.

Any ideas?

"If you are seeing this page, it probably means you're not on your home broadband connection, and we need you to tell us where you get your Virgin Media services."

I get the same ... :) Nothing to worry about.

[homealone]

Click on the 'connection' link at the top of the page, it should tell you something like 'You appear to be on a Virgin Media Connection' & info about your connection, e.g.

cpc3-grim1-0-0-cust***.nott.cable.ntl.com - paste that in here, as I have, *** out your customer ID, though.

[tasp]

Well sure enough I appear to be on a VM connection.

cpc2-mars2-0-0-cust***.midd.cable.ntl.com

[homealone]

Well sure enough I appear to be on a VM connection.

cpc2-mars2-0-0-cust***.midd.cable.ntl.com

Yup, although I'm not sure what area that is.

The message from the VM website is a red herring resulting from the merging of the Telewest (Blueyonder) & NTL systems.

I have to say I'm puzzled why a modem change would affect FTP access, though, there isn't anything you or VM can change in the modem config.

Do you get any messages from the FTP client when you try to STOR, etc ?

[tasp]

All operations result in 550:Permission Denied

[homealone]

All operations result in 550:Permission Denied

That sounds more like a problem with the site you are trying to access, rather than your modem - sorry to have to ask, but are you sure the user name/password etc are correct??

- have you tried with any other site?

[tasp]

Yes because without the username or password it won't let me view the folder tree.

Also I forgot to mention this is the webspace supplied by VM that I'm trying to access.

[homealone]

Yes because without the username or password it won't let me view the folder tree.

Also I forgot to mention this is the webspace supplied by VM that I'm trying to access.

Weird - I'v just logged into my VM webspace & transferred a file with no problem

This was the dialogue



220-
220-################################################## ################
220-
220- Welcome to upload.ntlworld.com
220-
220-################################################## ################
220-
220 upload.ntlworld.com FTP server ready
USER ****
331 Password required for ****
PASS (password not shown)
230 User **** logged in.
FEAT
500 FEAT not understood.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
CWD /upload
250 CWD command successful.
PASV
227 Entering Passive Mode (62,253,162,29,138,191)
LIST
150 Opening ASCII mode data connection for file list
226-Transfer complete.
226 Quotas off
NOOP
200 NOOP command successful.
TYPE I
200 Type set to I.
PASV
227 Entering Passive Mode (62,253,162,29,139,145)
STOR file.pdf
150 Opening BINARY mode data connection for file.pdf
226 Transfer complete.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (62,253,162,29,139,201)
LIST
150 Opening ASCII mode data connection for file list
226-Transfer complete.
226 Quotas off
NOOP
200 NOOP command successful.



any clues ??

[tasp]

WINSOCK.DLL: WinSock 2.0
WS_FTP95 LE 4.60 98.03.17, Copyright © 1992-1998 Ipswitch, Inc.
- -
connecting to 62.253.162.29:21
Connected to 62.253.162.29 port 21
220-
220-################################################## ################
220-
220- Welcome to upload.ntlworld.com
220-
220-################################################## ################
220-
220 upload.ntlworld.com FTP server ready
USER ****
331 Password required for ****.
PASS (hidden)
230 User ****logged in.
PWD
257 "/" is current directory.
SYST
215 UNIX Type: L8
Host type (S): UNIX (standard)
PASV
227 Entering Passive Mode (62,253,162,29,151,124)
connecting to 62.253.162.29:38780
- -
connecting to 62.253.162.29:38780
Connected to 62.253.162.29 port 38780
LIST
150 Opening ASCII mode data connection for file list
Received 1189 bytes in 0.4 secs, (27.09 Kbps), transfer succeeded
226-Transfer complete.
226 Quotas off
CWD *folder*
250 CWD command successful.
PWD
257 "/*folder*" is current directory.
PASV
227 Entering Passive Mode (62,253,162,29,151,146)
connecting to 62.253.162.29:38802
- -
connecting to 62.253.162.29:38802
Connected to 62.253.162.29 port 38802
LIST
150 Opening ASCII mode data connection for file list
Received 18225 bytes in 1.6 secs, (112.17 Kbps), transfer succeeded
226-Transfer complete.
226 Quotas off
DELE Picture 25-12-06 001.jpg
550 Picture 25-12-06 001.jpg: Permission denied
! Delete of Picture 25-12-06 001.jpg failed.


This is what I've got

[homealone]

I'm at the limit of my knowledge/ experience, I'm afraid, there are a number of differences in the transaction dialogues we have posted, but which are indicative of a potential problem, or just differences between the clients used, I'm not sure?

I use the FireFTP extension in FireFox, if that is any help - otherwise I am as confused as you are, sorry.

[deakin]

This FTP problem with virgins server has been going on for months now,i've lost count on how many times i have called them about this.

see this thread.

http://www.cableforum.co.uk/board/80/33627754-unable-to-delete-file-my-webspace.html

Aparently,virgin is aware of the problem and will have it fixed soon :dozey:

[tasp]

Thanks for that link.

This has been happening since Feb, don't seem to be working that hard, all the techs don't seem to to know about it.