Virginmedia faults or is it the americans?

[Jelly Bean]

Ok since about 2 pm today I am unable to logon to my home page PCHelpForum.Cannot get on ,MSN not get any Microsoft updates.

Now dont tell me it is me because this is on two computers.

I have refomatted main computer reinstalled router and any thing else I can think of.

The problem is not my end and I have just rung Virginmedia and they say nothing has been reported only one person in Portalbot and I myself have reported the same problem.So far.

Oh same issued on 32 bit Vista,64 bit Vista and now XP laptop.No I do not use zone alarm.

I know it is not my system so what gives?Why can we not get on certain sites or are these server issues from over seas?

Any one got a clue at all?

Many many other sites are fine.Yahoo is fine.

[whydoIneedatech]

Ok since about 2 pm today I am unable to logon to my home page PCHelpForum.Cannot get on ,MSN not get any Microsoft updates.

Now dont tell me it is me because this is on two computers.

I have refomatted main computer reinstalled router and any thing else I can think of.

The problem is not my end and I have just rung Virginmedia and they say nothing has been reported only one person in Portalbot and I myself have reported the same problem.So far.

Oh same issued on 32 bit Vista,64 bit Vista and now XP laptop.No I do not use zone alarm.

I know it is not my system so what gives?Why can we not get on certain sites or are these server issues from over seas?

Any one got a clue at all?

Many many other sites are fine.

I can get on these sites OK http://www.pchelpforum.com/ http://www.msn.com/ http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

[Jelly Bean]

Well I cannot.Do you live in South Wales?

[whydoIneedatech]

Well I cannot.Do you live in South Wales?

Liverpool on the EX-Telewest Platform.

[pip08456]

You'd be surprised at the difference if you changed ISP. It seems you are in an area whiich is oversubscribed and it is the school holidays, expect it for the next 6 weeks!

[whydoIneedatech]

You'd be surprised at the difference if you changed ISP. It seems you are in an area whiich is oversubscribed and it is the school holidays, expect it for the next 6 weeks!

I don't even notice when the kid's are off as my connection is stable, unlike the potential of 2Mb over copper as I am 3.5km from the exchange.

[Jelly Bean]

We are not over suscribed in this area.I have never had problems like this with Virginmedia before and I do not intend changing companies for a glitch.

This is a darn poor area and not many people own computers never mind connected to internet.

Was the question "How do I change ISP"? no no no.

pippincp I need proper answers not change providors.

Anyone got a clue whats up today?

My speed is fine I pay for 4 meg and I am getting my usal 3947 or 3953 so speed is not the problem.

[RUSTY]

OK here.

[Jelly Bean]

my 2 nephews who live in diffrent homes have the same problem to.They live 2 mile from me.

[richardsmorgan]

I also have the same problem with certain sites, but not the ones you mentioned, and like you am in S Wales. I don't know what is causing this but I would speculate that it is one of 2 things

1) Routing issues, but I would expect this to affect customers in the same manner not in different ways. (could be Virgin's fault might not be)

2) Virgin have implemented/changed a traffic managment/packet shapinging system, and ballsed it up. Are the sites that you listed sites that you regularly visit? The ones I have lost access to are associated with my XBox360, which I have been playing alot on and would have high traffic.

It's a little odd that people are experiencing different symptoms in the same area.

[Jelly Bean]

Very strange richard.

As 2 computers and a laptop have same problem none have an infection.Its either VM or server issues or a combination.

No one at the moment can give an answer not even VM.

My router is fine as all computers/laptop are online.

:(

[pip08456]

I find it hard to believe that you can assert that your UBR is not oversubscribed, however you know your area better than me.

Therefore you have to put it down to VM and their service.

[Jelly]

It's probably the way your UBR routes the data; maybe one of the servers is down. You could try resetting the modem, but I'm not sure if it will help.

It happened to me about a month ago; I wasn't able to get onto one of the forums I visit, but the problem sorted itself out after about a week.

[Jelly Bean]

I have reset modem,updates drivers,I have done every thing human possible.It is not my end,nore my network nore my computers.

I build/upgrade/repair computers and setup networks etc etc.I am no noob to computers.

It is either VM and or server problems some were.

I do not need help with computer or network I just want to know why this is happening in Swansea.

[richardsmorgan]

Funnily enough I am also in Swansea so I am guessing this is a local routing issue :(

[Jelly Bean]

richard my nephews are in swansea but live at least 2 miles away they have same problems.grrrrr.

[pip08456]

I have reset modem,updates drivers,I have done every thing human possible.It is not my end,nore my network nore my computers.

I build/upgrade/repair computers and setup networks etc etc.I am no noob to computers.

It is either VM and or server problems some were.

I do not need help with computer or network I just want to know why this is happening in Swansea.


So, you live in a "poor" area of Swansea and don't expect your UBR to be oversubscribed because you are the only one who can afford to have VM

You expect VM to supply you with what you pay for.

GET REAL- they never have nor will they ever do!!

[Hugh]

Be careful, pippin - people might think you really like VM if you keep saying all these nice things..... ;)

[Jelly Bean]

VM actualy supply me with very good BB usaly.

I think pip works for another company?Proberly 3G or 02 OMG ha ha ha ha ha ha ha ha ah.
I will stick with VM thanx.

This was a simplish question,if you only wish to use this thread to moan and groan and give no solution then please stay off this thread.

[Paul]

What does a tracert to an affected site show ?

[Richy99]

so some sites work but some dont i take it then?

[BarFly]

Off sketty UBR looks to be routing issue, as cant get to those sites either

have a look at the trace route : * sorry should have put which site www.pchelpforum.com.

Need to ring 151 & mention it to them

1 7 ms 26 ms 7 ms 10.217.244.1
2 7 ms 8 ms 9 ms swan-t2cam1-b-v105.network.virginmedia.net [80.
.254.149]
3 7 ms 10 ms 7 ms swan-t2core-b-ge-wan81.network.virginmedia.net
195.182.180.141]
4 21 ms 24 ms 19 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
5 9 ms 7 ms 29 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
6 11 ms 11 ms 11 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
7 164 ms 13 ms 201 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
8 12 ms 14 ms 22 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
9 * 8 ms 12 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
10 11 ms 10 ms 11 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
11 9 ms 11 ms 7 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
12 11 ms 15 ms 36 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
13 8 ms 11 ms 7 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
14 14 ms 10 ms 14 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
15 10 ms 28 ms 7 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
16 14 ms 12 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
17 35 ms 7 ms 30 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
18 12 ms 13 ms 12 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
19 9 ms 9 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
20 12 ms 25 ms 24 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
21 18 ms 15 ms 11 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
22 14 ms 11 ms 12 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
23 25 ms 11 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
24 26 ms 16 ms 12 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
25 30 ms 11 ms 12 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
26 71 ms 170 ms 242 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
27 21 ms 10 ms 35 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
28 51 ms 111 ms 28 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
29 11 ms 9 ms 11 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
30 24 ms 14 ms 24 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]

[alferret]

TBH Jelly "me old" Bean ;) Whilst there are many many people on here willing to try to help you resolve your issue your answers to additional questions and additional questions you ask seem to be a bit abrupt.
Tagging This was a simplish question,if you only wish to use this thread to moan and groan and give no solution then please stay off this thread. on to the end of your post wont probably help much either.

Can you be completely sure that the issue is other than your computers, or that the issue lies within VM network infrastructure.

Could you run a tracert to the sites you mention and post the results as this may shed some light on how far your getting before it all grinds to a halt.

[Karl8472]

I'm having the same issue in Port Talbot, however another site that appears to be failing for me is Photobucket, and Youtube seems to be very intermittent in choosing to work too. Thought it might have been an issue on my end until I saw this post.

TRACERT to Microsoft.com
--------------------------
(Step 1 is Router, working as normal)
2 5 ms 5 ms 5 ms 10.217.236.1
3 6 ms 7 ms 6 ms swan-t2cam1-a-v111.network.virginmedia.net [80.0
.254.37]
4 7 ms 7 ms 6 ms swan-t2core-a-ge-wan81.network.virginmedia.net [
195.182.180.137]
5 11 ms 11 ms 10 ms bir-bb-a-so-710-0.network.virginmedia.net [62.25
3.187.237]
6 12 ms 12 ms 11 ms nth-bb-b-so-220-0.network.virginmedia.net [62.25
3.185.85]
7 15 ms 13 ms 14 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
8 14 ms 14 ms 15 ms 193.159.225.237
9 154 ms 155 ms 153 ms 217.239.40.62
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13

[Jelly Bean]

alferret I did tracet this afternoon.

Ive done ipconfig /flushdns I have done them ALL.

I only want to know:

What the issue is,is it with ISP VM?Or is it a server issue some were?Or is it possible it is a combination of VM/server issues.

I DO NOT NEED HELP IN TRYING TO FIX AN ISSUE FROM MY END.THERE IS NO ISSUE AT MY END.

OMG did you read my posts?or just jumped into have a go?

[Hugh]

JB, like any first line support, it's easier if people see evidence rather than hearsay (no disrespect) - they can then interpret from their experience and the evidence, rather than trying to guess (and you may, just may, have missed something that someone else may spot).

[zing_deleted]

renf-cache-9.server.ntli.net:8080 try this working proxy(well it was working not long ago lol)

---------- Post added at 21:56 ---------- Previous post was at 21:55 ----------

JB, like any first line support, it's easier if people see evidence rather than hearsay (no disrespect) - they can then interpret from their experience and the evidence, rather than trying to guess (and you may, just may, have missed something that someone else may spot).

I can vouch for JB's knowledge

[Jelly Bean]

forever I have even reformatted the main computer and reinstalled every thing.Geez I do work on another forum.I would of posted there if I could of got on there.Yet earlier today I was with an network expert working together on this.

It is not just my issue if you read properly my nephews have same problems they live over 2 miles away.I just foned Lisa up raod she has same issues.

I just foned Julie lives on next estate she has same issues.

So it is not my end that is at fault.I am obviously connected to internet.

I am the one that normaly fix,s nephews BB and my friends BB.

But this issue is NOT at my end.

Thankyou David F.At last some sence.

Are you able to logon there Zingle bingle jingle lol?

[pip08456]

Ok since about 2 pm today I am unable to logon to my home page PCHelpForum.Cannot get on ,MSN not get any Microsoft updates.

Now dont tell me it is me because this is on two computers.

I have refomatted main computer reinstalled router and any thing else I can think of.

The problem is not my end and I have just rung Virginmedia and they say nothing has been reported only one person in Portalbot and I myself have reported the same problem.So far.

Oh same issued on 32 bit Vista,64 bit Vista and now XP laptop.No I do not use zone alarm.

OK not a complaint but a request as to what is wrong!

Correct me if I'm wrong by all means but if the OP can't do what he wants and it is not a PC issue, states its is not at his end. etc,etc.etc.

Yes you are right I now hate cable especially VM. I was with cable for over 20 years so a loyal customer.



I know it is not my system so what gives?Why can we not get on certain sites or are these server issues from over seas?

Any one got a clue at all?

Many many other sites are fine.Yahoo is fine.

The problem has to be with VM!

[Richy99]

alferret I did tracet this afternoon.

Ive done ipconfig /flushdns I have done them ALL.

I only want to know:

What the issue is,is it with ISP VM?Or is it a server issue some were?Or is it possible it is a combination of VM/server issues.

I DO NOT NEED HELP IN TRYING TO FIX AN ISSUE FROM MY END.THERE IS NO ISSUE AT MY END.

OMG did you read my posts?or just jumped into have a go?

your attitude isnt really helping you here tbh

so some sites work but some dont, yes or no ? sounds like its a possible routing issue

[BarFly]

forever I have even reformatted the main computer and reinstalled every thing.Geez I do work on another forum.I would of posted there if I could of got on there.Yet earlier today I was with an network expert working together on this.

It is not just my issue if you read properly my nephews have same problems they live over 2 miles away.I just foned Lisa up raod she has same issues.

I just foned Julie lives on next estate she has same issues.

So it is not my end that is at fault.I am obviously connected to internet.

I am the one that normaly fix,s nephews BB and my friends BB.

But this issue is NOT at my end.

To be fair fella, your not doing yourself any favours.
Ive posted a trace route from further down fabian way, all you need to do is run a trace route & post it.
From what i can see from sketty, it looks to be a local routing issue, & with other people popping up advising same issues, this confirms that.

If you want it fixing, i suggest you ring 151 & report the fault, it may not have been reported already, other people here were \ are trying to help you.

[zing_deleted]

forever I have even reformatted the main computer and reinstalled every thing.Geez I do work on another forum.I would of posted there if I could of got on there.Yet earlier today I was with an network expert working together on this.

It is not just my issue if you read properly my nephews have same problems they live over 2 miles away.I just foned Lisa up raod she has same issues.

I just foned Julie lives on next estate she has same issues.

So it is not my end that is at fault.I am obviously connected to internet.

I am the one that normaly fix,s nephews BB and my friends BB.

But this issue is NOT at my end.

Thankyou David F.At last some sence.

Are you able to logon there Zingle bingle jingle lol?

Yes I can beany bofeeny you meany lol Have you tried the proxy?

could be a dns issue also seen this happen quite often actually

[BarFly]

Yes I can beany bofeeny you meany lol Have you tried the proxy?

could be a dns issue also seen this happen quite often actually

DNS shouldnt cause the trace route i posted earlier

[Dean]

I'm also "just off" the Sketty area, and I'm having timeouts since yesterday on a handful of sites. I cant get on the pchelp one that was posted earlier, www.digg.com is borked as well. I did get digg up for a wee while, but it was this mornings posts, so it might have been cached on my PC or a VM proxy server maybe?

[zing_deleted]

DNS shouldnt cause the trace route i posted earlier


You in the same area as Jelly then? sorry didnt really read just skimmed through

[Karl8472]

Same with my trace route, it starts timing out after 13 hops trying to get to www.microsoft.com, however I'm in Port Talbot, not Swansea....so it looks like whatever is affecting Swansea is affecting us too, as evidenced by the one other person Jelly knew complained in the PT area.

[alank]

This problem is definitely something that VM have done and it happened around 12'ish today.

All was OK this morning since I was working on my websites hosted out in Canada.
Around midday, I all of sudden couldn't access my sites, the hosting company servers, my email account or FTP.
Thought initally the host server was down until I realised my server stats (hosted elsewhere) were still showing plenty of traffic to my sites.

Changed one of my PC's over to the Proxy mentioned above and could access the sites again. Only problem now is that I cannot access email or FTP which are seperate programs from IE7.

I would hazard a guess that it is probably a routing problem locally in Swansea.

I did phone VM earlier but more to report the problem rather than expect a cure. Will get onto them again tomorrow and speak to somebody on this side of the world. BTW I am in Port Talbot.

[Jelly Bean]

Dean these problems seem to be popping up randomly over Swansea at the moment.

It does seem to be in and around Swanse though?Sketty is other side of Swansea from were I live.

I reported the issue to VM earlier in the day.

Well it looks like all we can do is keep reporting the problems to VM?

AlanK the guy on the fone earlier siad some one had same issues in porttalbot to me earlier.

wow weired.

[zing_deleted]

did you try the proxy beany ?alank says it gained him access to sites?I know your just cold turkey from PChelpforum lol

[akridine]

Hi

Im on Brunswick street in swansea and all microsoft sites are down, xbox live and msn messenger.

they've been down all day, and theres nothing reported on virgin media service status page

[Jelly Bean]

I needed time out from there any ways.:)

Well lets see what I can do after I have updated java etc.

I got Microsoft updates to install.:)

---------- Post added at 22:35 ---------- Previous post was at 22:31 ----------

Akridine I belive its not us home users then?No there is nothing on the service line about it only Zone Alarm update is mentioned there and I do n ot use zone alarm.

Yes Microsoft down,messenger is down.

Its not us home users fault.

May I just add I am not a fella nore a dude nor lad.I am ALL woman.:D

[whydoIneedatech]

I needed time out from there any ways.:)

Well lets see what I can do after I have updated java etc.

I got Microsoft updates to install.:)

---------- Post added at 22:35 ---------- Previous post was at 22:31 ----------

Akridine I belive its not us home users then?No there is nothing on the service line about it only Zone Alarm update is mentioned there and I do n ot use zone alarm.


The Zone Alarm issue was almost 2 weeks ago and only affected XP machines and knocked them offline, and the should not be many people still unaware of that issue.

You are obviously suffering from routing problems which can be a nightmare.

[Master-Chief]

Hey, newish member here (registered ages ago then forgot about it), Swansea, treboeth area, getting problems, some sites work some dont, and i have the answer. Lets analyse a tracert:

1 7 ms 26 ms 7 ms 10.217.244.1
2 7 ms 8 ms 9 ms swan-t2cam1-b-v105.network.virginmedia.net [80.
.254.149]
3 7 ms 10 ms 7 ms swan-t2core-b-ge-wan81.network.virginmedia.net
195.182.180.141]
4 21 ms 24 ms 19 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
5 9 ms 7 ms 29 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
6 11 ms 11 ms 11 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
7 164 ms 13 ms 201 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
8 12 ms 14 ms 22 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
9 * 8 ms 12 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
10 11 ms 10 ms 11 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
11 9 ms 11 ms 7 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
12 11 ms 15 ms 36 ms swan-t2core-a-ge-wan71.network.virginmedia.net
....

see the route bouncing back between t2core-a and t2core-b......routing loop. But it doesent happen with all sites hence routing tables between those two devices are corrupted, equipment probably needs a reboot. Shocking that its been like it all day, admins need to get thier **** together.

And heres a temporary solution which has hit me just in the last 5 minuites, at least for the websites you cant get on. Use Tor to completley change your route to one the swansea routers can deal with right now, at the moment my endpoint appers to be somwhere in france as far as the internets in concerned.

Ill leave you to google Tor, suffice to say the tor site is accessable and its pretty simple really to get it running, install tor+vidalia+privoxy bundle then set your browser to use localhost port 8118 as a proxy. Ive just done this and it works. If it doesent, theres a button in the tor control panel in systray called use new identity, this changes your endpoint randomly. Its likley it will work forst time tho. This will only help with the web tho, msn is still down and my xbox live :( cant proxy those.

Mystery solved, its VM balls up. Problem seems to be after the ubr and the first proper router, so chances are there is quite a wide area affected by this.

Cheers.

[zing_deleted]

This is so obviously not a home user fault.Also from what you said in Post 1 about reformatting/router also prooves that it was not a local (in home fault)

Unfortunatly there are so many clueless people out there( and I mean no disrespect) that tech have a tendancy to treat everyone the same. I have noticed time and time again when I call I get treated like a fool and a wall goes up stopping whoever it is on the line actually listening to what I am saying. It does sometimes happen here to. Best thing to do is approach it with a clear calm head(something I sometimes have a problem doing;)) and just persevere and just repeat the fact you knwo what you are talking about till they actually take notice :)

[Master-Chief]

Ive thought about calling them aswell, but a routing loop like that should attract the attention of any non-drunk sysadmin straight away (obviously not), and i dont feel like dealing with 'john' in bangalore who tells me to please reboot your pc sir after i tell them theres a routing loop between swan-t2core-a and b. Ill ride it out.

[Jelly Bean]

Oh well guy on phone said to ring again moro if it persists.

I spoke to an english guy on phone.

I did explain all what I had done David F on phone we actualy laughed about it.I have a very good telephone manner.

[Master-Chief]

Jelly bean you wouldent happen to be a network admin in a school would you?

[Dean]

All the tracerts to my unreachable sites are showing the ping-pong bounce thing. I've used David F's proxy, and I can reach them for the time being now. So thanks for the sticking plaster, I'm off to read me some blogs.

[alank]

I just tried Microsoft and can't access them and I am finding Google a little slow loading as well. My wife says Messenger OK but she is having problems with Facebook on her laptop.

There used to be a few Proxy servers in Swansea and Cardiff a couple years ago but they have all vanished now so stuck with routing through somewhere in Scotland for the time being. Only found out about them because of similar problems although it didn't affect FTP or email at that time.

[Jelly Bean]

Microsoft is intermittent for me.
Facebook is still working for me but that may change.
Can get on yahoo fine for now.

[whydoIneedatech]

Microsoft is intermittent for me.
Facebook is still working for me but that may change.
Can get on yahoo fine for now.

Try again tomorrow as it may be resolved by then.

[Jelly Bean]

Master chief nope not at school receptionist just at home mom.

[akridine]

Done a tracert to xbox.com


1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 10.217.140.1
3 7 ms 11 ms 7 ms swan-t2cam1-a-v106.network.virginmedia.net [80
.254.29]
4 11 ms 7 ms 7 ms swan-t2core-a-ge-wan81.network.virginmedia.net
195.182.180.137]
5 86 ms 206 ms 211 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
6 13 ms 11 ms 11 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
7 10 ms 7 ms 7 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
8 15 ms 12 ms 10 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
9 10 ms 7 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
10 12 ms 30 ms 12 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
11 10 ms 9 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
12 13 ms 12 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
13 9 ms 8 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
14 12 ms 13 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
15 12 ms 9 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
16 13 ms 13 ms 12 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
17 9 ms 9 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
18 65 ms 88 ms 70 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
19 10 ms 11 ms 9 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
20 22 ms 212 ms 145 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
21 10 ms 9 ms 8 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
22 90 ms 13 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
23 9 ms 12 ms 97 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
24 14 ms 105 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
25 31 ms 10 ms 10 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
26 16 ms 13 ms 14 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
27 14 ms 9 ms 22 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
28 13 ms 13 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]
29 10 ms 10 ms 10 ms swan-t2core-b-ge-wan71.network.virginmedia.net
213.105.225.2]
30 33 ms 13 ms 13 ms swan-t2core-a-ge-wan71.network.virginmedia.net
213.105.225.1]

Trace complete.

[pip08456]

Try again tomorrow as it may be resolved by then.

Does this then not point to a VM problem then???

[Cobbydaler]

Try again tomorrow as it may be resolved by then.

Does this then not point to a VM problem then???

It may do. Let's wait until tomorrow & possibly find out... ;)

[Jelly Bean]

Yes lets see what tomorrow brings,no point in trying anything tonight.

We aint complaining the call to VM is free.:)

Hey I still can surf Cable Forum,gives me some thing to do.:D

---------- Post added at 23:55 ---------- Previous post was at 23:36 ----------

MSN messenger is back online.:)

[akridine]

MSN messenger is back online.:)


not for me :(

[Welshchris]

Nor me unless i use a proxy server

---------- Post added at 00:54 ---------- Previous post was at 00:53 ----------

I live in SA1 and friend of mine is in SA6 and both have same probs in Swansea

[Jelly Bean]

Weshchris they need to ring VM tomorrow.
Lets hope enough reporting gets us all a fix.

[alank]

Phoned VM this morning and they have just called back to say that they are aware of this problem and are on the case.

Should be back to normal around 6pm this evening.

The guy that I spoke to didn't have too many details but it appears to be something to do with looping, traceroutes and pinging (his words, not mine).

[Welshchris]

i just rang virgin and they claim not to have a problem even tho i had 2 more people ring me in swansea this morning with this same problem and once i told em use a proxy all works.

i think virgin need to take another look.

[Jelly Bean]

Since at least 2 pm yesterday I have been unable to access certain websites,like others in the Swansea area.Approx in a 4 mile radius.

I did contact VM yesterday and they told me to ring again today.Wich I just did.

This is a VM fault nothing to do with my network or other peoples BB.This is definantly a VM problem.I have worked on this issue since 2 pm yesterday.

Now I just phoned VM about this fault as it still persisits.Now the guy on the phone is ignoring the fact I told him I have done all the usal,reboot modem,direct cable from computer to modem,delete history/temp files/cookies,etc etc etc etc.I have even reformatted the main computer and reinstalled everything.

Well in the end he said oh a fault has been reported.

Well now I am soooo angry at VM.I said to the guy on the phone are you just saying that to shut me up?He laughed and I asked him again are you just saying that to shut me up?He laughed and said goodbye.

How rude he was and the fault will not be fixed,it has not been reported and for a VM staff member to lie about the issue and fob me off was disgusting.

I was very polite to him even after he lied to me.

So how do the Swansea area get this fault seen to and fixed?

Anyone know how we can get this sorted and fast?

They will NOT fix it.

[Adlam]

Yeah I have the same problem in Swansea and so does a friend. Cannot seem to sign into MSN but if I use something like ebuddy it seems to connect, also google talk is giving me problems as well as a few websites either being really really slow or just not connecting at all. If virgin won't do anything about it, is there anything we can do?

Thanks guys! :)

[Jelly Bean]

Hi Adlam,I rung them say half an hour ago.

I had no joy at all.

Yes realy slow or not connecting at all.

I am not sure if the Mods/Techs here could post a full explination on how to setup a Proxy and what to type in as proxy and port?

It would be some thing people could try just to get us working again.

[Raistlin]

Ok, we're now discussing this issue in two separate threads.

I've given you some instructions on how to set a proxy in the other thread that you asked this question in.

Can we confine your issue to that thread please so that my head doesn't explode?

Thanks :D

---------- Post added at 11:14 ---------- Previous post was at 11:02 ----------

As the other thread was closed, anybody still having problems who is an ex-NTL or ex-BlueYonder customer might want to try the following:

Ok, try this, in Internet Explorer:

Tools > Internet Options > Connections > LAN Settings

Enter the following proxy server:

webcache.virginmedia.com

Set the port to 8080

Click ok/apply/whatever and restart the browser.

[alank]

Well, as I mentioned in my other post here, the guy that just called me back from VM Llansamlet said they are aware of the problem and are on the case.
Everything will apparently be back to normal around 6pm this evening. He did tell me that they were first made aware of the fault at 8.50 this am

Since they are able to put a fix time on it, I would assume this may be caused by a hardware failure of some sort and they need to change a server or router or something along those lines. That is just my opinion BTW.

Have faith people;). You never miss it until it is not there!

[Jelly Bean]

Hugs Rob.

My other thread was a moan about VM.Sorry for the two posts.

:)

[Raistlin]

No worries, just made my head spin a bit :D

[alank]

Well, no sooner had I posted than it all seems to be working again. My email is going nuts here downloading the last 24 hours of mail from my host server. Even FTP is working now.

I don't use MSN messenger my self so can't check that.

[Adlam]

Ahh its great to hear that Virgin Media now know there is a problem. Thanks everyone for the much appreciated help on here, il have to post more often :P

[Jelly Bean]

Swansea better stay online,PLEASE VM.

:)

[don_1]

I'm using that proxy server 'webcache' and it works ok so far. But I can't get on Xbox Live and MSN Messenger, anyways of sorting that problem out?

And does a PROXY SERVER slow the internet connection speed?

[JediMaster]

I'm in Swansea & like many since yesterday my website & server was offline (I thought) but it was VM.

It started to work 100% ok at 11.30am (not used Proxy/Cache).

I was dreaming it was my 10mb upgrade :D but VM site updated & NOT Swansea still.

[Jelly Bean]

Jedi wich part of swansea?

Dont you wish it was our free upgrade?

[JediMaster]

Jedi wich part of swansea?

Morriston J46/J45 on the M4

Yep wish is was 10MB (dont mind the downtime for that upgrade lol)

[Master-Chief]

Guys, ive already explained whats happened and why, and what to do about it. Why are you all still running around screaming omg whats wrong?

JB, your little tale is why i chose not to phone them. Total waste of time. I Guarantee it was a case of they just let the routing tables fix themselvs, as they will do in time, cos thats how the protocals fo the great internet work. That seems to have happend now, i can get on the xbox etc.

End game.

[Jelly Bean]

@Jedi ahh Morriston.

@Master that is brilliant.

[Welshchris]

i cant even get onto MSN now even with a proxy server.

[Jelly Bean]

Chris ring VM.

We all need to keep complingI have MSN back now and can get back to PC Help forum due to using a proxy.I can now even get my updates.

Chris are you using Zone Alarm?
Is your time and date correct on your computer?In my experience if time and date are not correct this can stop you accessing the net and MSN.