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eth01
23-07-2008, 16:53
Downstream Channel
Lock Status Locked Modulation QAM64
Channel ID 2
Symbol rate 5056941
Downstream Frequency 586750000 Hz
Downstream Power 7.1 dBmV
SNR 29.8 dB

Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 2
Symbol rate 2560 Ksym/sec
Upstream Frequency 28784000 Hz
Upstream Power 36.0 dBmV


this seem OK? :D
xspeedyx
23-07-2008, 16:58
upstream is fine but the downstream is a little high are you having issues?
eth01
23-07-2008, 16:59
upstream is fine but the downstream is a little high are you having issues?

not really, some drops in the connection now and again tbh. this going to be a problem?
xspeedyx
23-07-2008, 17:01
maybe ring tsc might need a tech
eth01
23-07-2008, 17:03
maybe ring tsc might need a tech

i *think* an attenuator might solve the problem.
xspeedyx
23-07-2008, 17:04
i *think* an attenuator might solve the problem.

True mate true
eth01
23-07-2008, 17:07
True mate true

which was why the last tech who came round supplied me with one, i forgot all about it! but nevermind, i wanted to get them checked anyway ... it's good to know etc. thanks darth btw ;)
whydoIneedatech
23-07-2008, 18:12
Downstream Channel
Lock Status Locked Modulation QAM64
Channel ID 2
Symbol rate 5056941
Downstream Frequency 586750000 Hz
Downstream Power 7.1 dBmV
SNR 29.8 dB

Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 2
Symbol rate 2560 Ksym/sec
Upstream Frequency 28784000 Hz
Upstream Power 36.0 dBmV


this seem OK? :D

If you are on Bromley then everything is fine.

If you are on Langley then the Downstream is to high.

PM me your MAC and I will let you know tomorrow.
eth01
23-07-2008, 18:16
i think i'm ex-ntl? but then the STB shows Manchester - Langley ... ;)
whydoIneedatech
23-07-2008, 18:26
i think i'm ex-ntl? but then the STB shows Manchester - Langley ... ;)

If Langley then give Tech Support a call and tell the symptoms.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
xspeedyx
23-07-2008, 18:53
If Langley then give Tech Support a call and tell the symptoms.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

So I was right yay lol
whydoIneedatech
23-07-2008, 19:15
So I was right yay lol

I would not not know without checking the MAC, but if eth01 (http://www.cableforum.co.uk/board/members/20768.html) calls Tech Support he can let us know if the was an issue.
eth01
23-07-2008, 19:25
I would not not know without checking the MAC, but if eth01 (http://www.cableforum.co.uk/board/members/20768.html) calls Tech Support he can let us know if the was an issue.

you want my MAC then? :)
whydoIneedatech
23-07-2008, 19:32
you want my MAC then? :)

That is up to you, it may be just as well to call Tech Support first, as I am not in till tomorrow.
eth01
23-07-2008, 19:48
That is up to you, it may be just as well to call Tech Support first, as I am not in till tomorrow.

ok :tiptoe:
frazzeld
23-07-2008, 20:49
Hey Guy's can you advise me...

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -12.0 dBmV
Downstream SNR : 32.0 dB
whydoIneedatech
23-07-2008, 21:44
Hey Guy's can you advise me...

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -12.0 dBmV
Downstream SNR : 32.0 dB

You need to speak to Tech Support as that is to high on your downstream.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
ccarmock
23-07-2008, 21:54
out of interest when the power levels are wrong like that what's the cause? Is it a matter of getting the power level set to match the length of the coax from the green box to the modem?

If thats the case is there a reason why it would drift so much from when first installed?
whydoIneedatech
23-07-2008, 22:00
out of interest when the power levels are wrong like that what's the cause? Is it a matter of getting the power level set to match the length of the coax from the green box to the modem?

If thats the case is there a reason why it would drift so much from when first installed?

We are not trained on the cabinets, we are just trained to check that the power levels are correct.

The could be many factors such as degradation of the cable or the connection working loose or even the modem at fault, which is why we then book an engineer.

If one of our Engineers read this then maybe they can give a more in depth answer.
frazzeld
23-07-2008, 22:48
I just got through to support....he said that it is showing running normal at his end -4
He then said it was more than likely my wireless router which was causing it to read that way? he disconneted my mac so he said! reconnected & it is showing fine no problems....I have since then disconnected my router & connected the desktop direct to the modem sam values...... What do you think?
whydoIneedatech
23-07-2008, 22:50
I just got through to support....he said that it is showing running normal at his end -4
He then said it was more than likely my wireless router which was causing it to read that way? he disconneted my mac so he said! reconnected & it is showing fine no problems....I have since then disconnected my router & connected the desktop direct to the modem sam values...... What do you think?

What reading do you get connected direct to the modem because that is how we need to look at the connection, as the router will be unsupported.
frazzeld
23-07-2008, 22:52
PC Direct to Modem:

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -11.8 dBmV
Downstream SNR : 32.0 dB
whydoIneedatech
23-07-2008, 22:54
PC Direct to Modem:

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -11.8 dBmV
Downstream SNR : 32.0 dB

If that is direct then I do not know how he can say it is lower at his end.

If you are still getting problems then you will need to call again.
eth01
24-07-2008, 08:48
I just got through to support....he said that it is showing running normal at his end -4
He then said it was more than likely my wireless router which was causing it to read that way? he disconneted my mac so he said! reconnected & it is showing fine no problems....I have since then disconnected my router & connected the desktop direct to the modem sam values...... What do you think?

you're advised to open your own thread tbh. ;)