GrahamP
14-07-2008, 20:44
Hi
I've had previous posts on this issue but with no means of resolution
The Problem
My modem resets itself up to 30 times a day!
Trying to MMO or Work from home is practically impossible
I'm losing the will to live
What I've done to try and resolve the problem / ruled out
Bought a brand new Router
Contacted Virgin Technical Support at least 10 times
Had Virgin fit a brand new 256 Modem
Had a dimmer fitted
Tried a direct connection from modem to PC
Tried 3 different PCs
Used my PC on 3 different networks
Tried using a direct coaxle connection from wall to Modem
Used different combinations of cable lengths, splitters and dimmers to try the modem with the following Download Power levels:
+2-5
+4-7
+9-13
+13-15
I have tried all of these things. But the reason in my opinion is:
My CMTS trying to upgrade my modem!
The following log appears in my modem log at intervals of as short as every 7 minutes every single day:
Mon Jul 14 19:12:33 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jul 14 19:03:55 2008 Information (7) CableModem software upgrade failed
Mon Jul 14 19:03:55 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Mon Jul 14 19:03:55 2008 Information (7) SW dload: Invalid image signature!
Mon Jul 14 19:03:53 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm250-mid.cm
Mon Jul 14 19:03:53 2008 Information (7) CableModem software download started
Mon Jul 14 19:03:53 2008 Information (7) Software upgrade has started.
Mon Jul 14 19:03:52 2008 Information (7) A software upgrade filename was specified in the config file.
Mon Jul 14 19:03:52 2008 Information (7) Authorized
Mon Jul 14 19:03:51 2008 Information (7) Registration complete!
Mon Jul 14 19:03:51 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Mon Jul 14 19:03:51 2008 Information (7) Received a REG-RSP message from the CMTS...
Mon Jul 14 19:03:51 2008 Information (7) Sending a REG-REQ to the CMTS...
Mon Jul 14 19:03:51 2008 Information (7) CableModem SNMP configure complete
Mon Jul 14 19:03:49 2008 Information (7) IP init completed ok
Mon Jul 14 19:03:49 2008 Information (7) CableModem TFTP init ok
Mon Jul 14 19:03:49 2008 Information (7) CableModem DHCP client init ok
Mon Jul 14 19:03:49 2008 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jul 14 19:03:37 2008 Information (7) MAP w/initial maintenance region received
Mon Jul 14 19:03:37 2008 Information (7) Downstream sync ok
Mon Jul 14 19:03:37 2008 Information (7) Beginning initial ranging...
Mon Jul 14 19:03:37 2008 Information (7) downstream time sync acquired...
Mon Jul 14 19:03:37 2008 Information (7) Downstream sync ok
Mon Jul 14 19:03:36 2008 Information (7) starting ds time sync acquisition...
Mon Jul 14 19:03:33 2008 Information (7) Locked on the downstream. Waiting for UCDs...
Mon Jul 14 19:03:33 2008 Information (7) Downstream lock ok
Mon Jul 14 19:03:32 2008 Information (7) Sync Start
Mon Jul 14 19:03:30 2008 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jul 14 19:03:30 2008 Information (7) Reset downstream scanning state!
Mon Jul 14 19:02:58 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
My friend has a virgin broadband connection 6 miles away with no problems what so ever. I looked at his log and the last time he had this message was over 2 years ago! I could live with that no problem!
I have an engineer coming to look tomorrow. What do I tell him!!!!!
please please help (I'm even writing this in notepad in case my connection goes again!!)
---------- Post added at 20:44 ---------- Previous post was at 20:35 ----------
FYI. It is no coincidence that every single time I lose my connection, the UNICAST maintenance has started which I can see in my event log (down to the very second!) including this second in fact. It's doing it again as we speak!
I've had previous posts on this issue but with no means of resolution
The Problem
My modem resets itself up to 30 times a day!
Trying to MMO or Work from home is practically impossible
I'm losing the will to live
What I've done to try and resolve the problem / ruled out
Bought a brand new Router
Contacted Virgin Technical Support at least 10 times
Had Virgin fit a brand new 256 Modem
Had a dimmer fitted
Tried a direct connection from modem to PC
Tried 3 different PCs
Used my PC on 3 different networks
Tried using a direct coaxle connection from wall to Modem
Used different combinations of cable lengths, splitters and dimmers to try the modem with the following Download Power levels:
+2-5
+4-7
+9-13
+13-15
I have tried all of these things. But the reason in my opinion is:
My CMTS trying to upgrade my modem!
The following log appears in my modem log at intervals of as short as every 7 minutes every single day:
Mon Jul 14 19:12:33 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jul 14 19:03:55 2008 Information (7) CableModem software upgrade failed
Mon Jul 14 19:03:55 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Mon Jul 14 19:03:55 2008 Information (7) SW dload: Invalid image signature!
Mon Jul 14 19:03:53 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm250-mid.cm
Mon Jul 14 19:03:53 2008 Information (7) CableModem software download started
Mon Jul 14 19:03:53 2008 Information (7) Software upgrade has started.
Mon Jul 14 19:03:52 2008 Information (7) A software upgrade filename was specified in the config file.
Mon Jul 14 19:03:52 2008 Information (7) Authorized
Mon Jul 14 19:03:51 2008 Information (7) Registration complete!
Mon Jul 14 19:03:51 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Mon Jul 14 19:03:51 2008 Information (7) Received a REG-RSP message from the CMTS...
Mon Jul 14 19:03:51 2008 Information (7) Sending a REG-REQ to the CMTS...
Mon Jul 14 19:03:51 2008 Information (7) CableModem SNMP configure complete
Mon Jul 14 19:03:49 2008 Information (7) IP init completed ok
Mon Jul 14 19:03:49 2008 Information (7) CableModem TFTP init ok
Mon Jul 14 19:03:49 2008 Information (7) CableModem DHCP client init ok
Mon Jul 14 19:03:49 2008 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jul 14 19:03:37 2008 Information (7) MAP w/initial maintenance region received
Mon Jul 14 19:03:37 2008 Information (7) Downstream sync ok
Mon Jul 14 19:03:37 2008 Information (7) Beginning initial ranging...
Mon Jul 14 19:03:37 2008 Information (7) downstream time sync acquired...
Mon Jul 14 19:03:37 2008 Information (7) Downstream sync ok
Mon Jul 14 19:03:36 2008 Information (7) starting ds time sync acquisition...
Mon Jul 14 19:03:33 2008 Information (7) Locked on the downstream. Waiting for UCDs...
Mon Jul 14 19:03:33 2008 Information (7) Downstream lock ok
Mon Jul 14 19:03:32 2008 Information (7) Sync Start
Mon Jul 14 19:03:30 2008 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jul 14 19:03:30 2008 Information (7) Reset downstream scanning state!
Mon Jul 14 19:02:58 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
My friend has a virgin broadband connection 6 miles away with no problems what so ever. I looked at his log and the last time he had this message was over 2 years ago! I could live with that no problem!
I have an engineer coming to look tomorrow. What do I tell him!!!!!
please please help (I'm even writing this in notepad in case my connection goes again!!)
---------- Post added at 20:44 ---------- Previous post was at 20:35 ----------
FYI. It is no coincidence that every single time I lose my connection, the UNICAST maintenance has started which I can see in my event log (down to the very second!) including this second in fact. It's doing it again as we speak!