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bommer
13-07-2008, 21:45
hi,mine is 8.6,is this high or is it acceptable.
thanks guys,
whydoIneedatech
13-07-2008, 21:49
hi,mine is 8.6,is this high or is it acceptable.
thanks guys,

Post what modem you have and your power levels from your config pages of your modem.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
roryboy
13-07-2008, 21:50
hi buddy i am a service tech for vm depending on what area u live in downstream levels should be anything from 0 to +2 they are the ideal readings 8.6 is not that bad the thing is if vm use an attenuators they can cause noise on the line
whydoIneedatech
13-07-2008, 21:52
hi buddy i am a service tech for vm depending on what area u live in downstream levels should be anything from 0 to +2 they are the ideal readings 8.6 is not that bad the thing is if vm use an attenuators they can cause noise on the line

I take it your an NTL Tech because the Telewest power levels are -12 to +12
eth01
13-07-2008, 21:55
I take it your an NTL Tech because the Telewest power levels are -12 to +12

;)
bommer
13-07-2008, 21:55
hi.i am in stevenage herts.
eth01
13-07-2008, 21:57
hi.i am in stevenage herts.

you need VM to come out to your property, you can do this by calling them on 150 from your home telephone or some other number (can't remember)
whydoIneedatech
13-07-2008, 21:59
you need VM to come out to your property, you can do this by calling them on 150 from your home telephone or some other number (can't remember)


For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.:tu:
bommer
13-07-2008, 22:01
why is it too high then? what will virgin do about it,
dont really have any issues tbh,just thought i'd check
the levels,what are the usual problems of a high downstream.
eth01
13-07-2008, 22:05
why is it too high then? what will virgin do about it,
dont really have any issues tbh,just thought i'd check
the levels,what are the usual problems of a high downstream.

could be numerous different reasons. we don't know, and that's why we've told you to contact VM directly :)