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sam-1990
08-07-2008, 20:43
My internet has recently started to become very instable, and will stop working then shortly a few minutes later be back to its normal self.

Im using windows vista and a wireless router, and this has been happening for about a week now and is becoming very annoying!?

I have turned everything off and on, and tried updating firmwares and restarting my computer. But nothing seems to stop the connection cutting out all the time!

Can anyone help?

Thanks.
sstainer
08-07-2008, 20:46
have you tried it, without router in place say as a test
to rule out problems there?
sam-1990
08-07-2008, 21:01
Yes, sure have. x
r00t
08-07-2008, 21:07
Post your modem stats, if you don't know how to get to these then post your modem type/model and we'll be happy to help :)
sam-1990
08-07-2008, 21:10
WRT54G
Wireless-G Broadband Router version 6. :)
whydoIneedatech
08-07-2008, 21:13
My internet has recently started to become very instable, and will stop working then shortly a few minutes later be back to its normal self.

Im using windows vista and a wireless router, and this has been happening for about a week now and is becoming very annoying!?

I have turned everything off and on, and tried updating firmwares and restarting my computer. But nothing seems to stop the connection cutting out all the time!

Can anyone help?

Thanks.

Post what modem you have and your power levels from your config pages of your modem.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
sam-1990
08-07-2008, 21:24
WRT54G
Wireless-G Broadband Router version 6

Downstream Status
Operational

Channel ID
4

Downstream Frequency
331000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
12.6 dBmV

Signal to Noise Ratio
42.5 dB



Upstream Status
Operational

Channel ID
3

Upstream Frequency
34000000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
40.0 dBmV
whydoIneedatech
08-07-2008, 21:32
WRT54G
Wireless-G Broadband Router version 6 this not your modem

Downstream Status
Operational

Channel ID
4

Downstream Frequency
331000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
12.6 dBmV slightly high

Signal to Noise Ratio
42.5 dB



Upstream Status
Operational

Channel ID
3

Upstream Frequency
34000000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
40.0 dBmV

Your modem is the device that plugs into the router please post what type it is, the one with the white coax bolted on the back.

The above power levels are more or less OK for a EX-Telewest connection, the downstream is a bit high but could drop when not connected to your wireless router.

I would advise you to call Tech Support on 151 option 3 and explain over the phone what is happening.
sam-1990
08-07-2008, 21:41
Scientific atlanta 2100 :)

SO everything seems ok?
whydoIneedatech
08-07-2008, 21:46
Scientific atlanta 2100 :)

SO everything seems ok?

That power level 12.6 is a bit high but first try connecting the modem direct to your laptop and rechecking the same power level remember to reboot your modem between swaps to see if it goes up or down.

It could be worth a call to Tech Support on 151 option 3