View Full Version : Who actually gets a good broadband service?....Because I do!
aseriouscat
08-07-2008, 20:03
I have had Virgin/NTL cable for over 8 years and have always got a good service!
Speed tests from gamefiles, microsoft, nettest.virginm.net, and others are all saying 1.8/9Mb.
Not only that but I get about 4.3Mb for the first 10MB.
Am I alone?
:erm:
sstainer
08-07-2008, 20:11
downloaded the test 100mb file managed it in under 1 minute at about 1500kbps speed Not too bad
speedtest says this
Overall Average Speed = approx 15214 Kbps, 14.86 Mbps
and http://www.speedtest.bbmax.co.uk/results.php?t=1215547526&v=4616266
so in all yeah i am happy
dodgydave
08-07-2008, 20:12
I've had NTL/VM BB for almost 5 years now and found it to be generally reliable and much more often than not i get the full speed. Sometimes during STM hours the service drags its feet a bit but i find it generally to be a good, reliable service.
aseriouscat
08-07-2008, 20:22
sounds good, but Simon do you get better speeds at other times of the day because if your on 20Mb you should be able to hit 19Mb at times.
nathkrul
08-07-2008, 20:37
Mines spot on, this month its only been down 5 times and that includes TV and broadband:rolleyes:
https://www.cableforum.co.uk/images/local/2008/07/50.png (http://www.speedtest.net)
Colin
Oh I am on 20mb..
sstainer
08-07-2008, 20:44
sounds good, but Simon do you get better speeds at other times of the day because if your on 20Mb you should be able to hit 19Mb at times.
yeah i touched close to 20mb earlyer on this morning 10am sort of time, the bbmax speedtest site said then about i passed the 20000kbps mark so i was happy the upload could be better but i wont complain [yet] lol
in all i'd give it 9/10
ultimate
08-07-2008, 20:51
Day time no problem, 18-19mb. 7pm to 10pm lucky to get 4mb. So mixed feeling about VM BB.
Always get excellent service day or night from VM, I would never move to ADSL.
whydoIneedatech
08-07-2008, 21:18
I have been a customer for around 14 years through different guises and never had any major problems with them.
If I have a fault which is rare its dealt with quickly and competantly.
Am I alone?
:erm:
Nope. :D
homealone
08-07-2008, 23:18
Our area was cabled by 'Diamond Media', my internal faceplates & external swept T cover still have the logo.
It seems they did a good job - we started with a phone line, analogue TV & dial-up internet with the new Ntl & it did what it said on the tin.
We now still have the same cables as per the original installation & we still have the phone line.
The change has been to digital tv & broadband internet - and my personal experience as a user of XL on both, including the V+ box, has been very favourable, so far.
Ok hiccups have occurred from time to time, the stm regimen isn't ideal, etc, but I feel generally ok about getting a much better service than I originally started with :tu:
I get 4mb bb through the set top box, i am waiting for my free upgrade which i believe will not do full speed thru the stb but if it gets me to 6-8mb that'll do me. It is a pain the way it is connected because if the light on the stb flashes downstairs i need to reboot the box to get internet back on. All in all i have been very happy with ntl/vm :) Whether greed will get the better of me when i should be getting 10mb i'll have to wait and see. I only really surf and play one game online (counterstrike source) ping is usually in the low teens so great, but, this may change when all local upgrades go thru.
TV is a different question, not happy about not getting 'Red button' or TEXT but this is an internet question so, yes very pleased.
https://www.cableforum.co.uk/images/local/2008/07/49.png (http://www.speedtest.net)
ive been with Virgin Media for over a year now, just into a 12 month contract and i couldnt be any more happier...memories with aol, bt and tiscali were horrific. Service is always stable and never loses connection apart from once every blue moon. But having said that I disagree with the new daytime stm policy and I dont like the fact that on 20mb we have a crap 756kb upload speed :( apart from that its all milk man...drink it lol
thebarron
09-07-2008, 01:57
No complaints here. Been with VM for almost a year, started with 4mb now upgraded to 10mb free - Wish for a faster upload speed as do a lot of FTP updates to various websites. Never had any downtime so never had to call support. So far so good.
Been absolutely brilliant, been with NTL/Virgin since 2001 ish and i think ive had a loss of service about 4 times and always get full speed (apart from STM of course)
Last Result:
Download Speed: 9716 kbps (1214.5 KB/sec ) Upload Speed: 487 kbps (60.9 KB/sec )
------
Wed, 09 Jul 2008 06:00:36 GMT
Test 1: 1024K took 907 ms = 1129 KB/sec, approx 9303 Kbps, 9.08 Mbps
Test 2: 1024K took 856 ms = 1196.3 KB/sec, approx 9858 Kbps, 9.63 Mbps
Test 3: 1024K took 1372 ms = 746.4 KB/sec, approx 6150 Kbps, 6.01 Mbps
Test 4: 2048K took 2148 ms = 953.4 KB/sec, approx 7856 Kbps, 7.67 Mbps
Overall Average Speed = approx 8292 Kbps, 8.1 Mbps
--------
https://www.cableforum.co.uk/images/local/2008/07/48.png (http://www.speedtest.net)
10Mb connection using wireless. I'll let you decide. :)
saabmania2
09-07-2008, 07:02
Wed, 9 Jul 2008 05:56:47 UTC
Test 1: 1024K took 434 ms = 2359.4 KB/sec, approx 19441 Kbps, 18.99 Mbps
Test 2: 1024K took 515 ms = 1988.3 KB/sec, approx 16384 Kbps, 16 Mbps
Test 3: 1024K took 449 ms = 2280.6 KB/sec, approx 18792 Kbps, 18.35 Mbps
Test 4: 2048K took 919 ms = 2228.5 KB/sec, approx 18363 Kbps, 17.93 Mbps
Overall Average Speed = approx 18245 Kbps, 17.82 Mbps
this is my norm now (through wireless) my 2 base pc's get full 20mb iit's been like this for the last 4 month's, it was bad sometime's very bad when i first had it like 2-3mb and used to max out at 4-5mb but that seems to have been sorted now so i'm happy :):)
whydoIneedatech
09-07-2008, 08:42
Below is pretty much my average speed throughout an average day, can't complain!!
https://www.cableforum.co.uk/images/local/2008/07/47.png (http://www.speedtest.net)
smeagoly1
09-07-2008, 09:59
Right now even though I am back on ADSL it's working as it should be, quite happy.
But for the first 4 months it's been dire, still waiting on hearing why my settings had been set so low to start with. Apart from that....
Had cable from telewest/blueyonder from 512k all the way through to 20 meg. In 8 years I think it was off once for 15mins, superb service, all system maintenance was done during the early hours. Always constant Max speeds and superb pings.
Then.... Have mixed feelings over my experience in the past 18 months "cablewise". Once sorted speeds/pings went back to normal.
ultimate
09-07-2008, 10:54
guys, if you post more speedtest results, the mods here will merge this thread into a previously speed test thread, thats what happened a few days ago to another speed thread !!!
dilli-theclaw
09-07-2008, 10:55
Yes I get a good service, it's a shame I'm moving out of a cabled area :(
chickendippers
09-07-2008, 11:48
It's been top quality, we've had cable since the days of analogue from Cable and Wireless, over the years we've upgraded our services and now have the full VIP + Mobile package and couldn't be happier, we've always achieved the advertised download speed.
I've even signed up for VM at uni and so far so good!
Welshchris
09-07-2008, 11:55
ive been with VM since Feb 2006 and for the most part the service has been fine. I did have a lot of problems between Nov 2007 and March 2008 because of over utilization on the UBR which meant my connection was so slow it was unusable during the day sometimes.
oliver1948uk
09-07-2008, 12:09
10+ years ntl/vm starting with analogue TV then dial up internet added, through to VIP package (+ 300 mins/texts £10 mobile) these days. A few downs but mainly ups. (Suddenly voicemail went off last week and it took me four calls to get it reinstated). Issues over the years with Customer Sevices no worse than with Orange, O2, London Electricity and Severn Trent Water.
Never had phone problems (except as stated above), rarely had TV problems (except Video on Demand used to be reluctant to work) and broadband/email problems few and far between, generally these days getting a speed of 18Mb+.
Helped somebody else recently to order new service online and installation absolutely brilliant and billing spot on (though I have had the odd billing problem over the years).
Whenever there have been problems, I have phoned up politely, calmly, persistently and with the facts (ie latest offers) at my finger tips and have always negotiated satisfactory financial compensation.
To sum up, a very satisfied customer.
suprisingly, quite a lot of people are happy with their service.:)
Berealwith
09-07-2008, 12:33
Post Title "Who actually gets a good broadband service?....Because I do!
I do now i am on adsl, due to the fact virgin could not provide a good service. i am very happy now
Thanks for asking
ruddock08
09-07-2008, 16:20
virgin absolutely great. get 2.4 mbyte download 24.7 from gamefiles.virginmedia. price plans are spot on 20 mb, phone xl, talk mobile and international for £28. i am very pleased with them :D
I have had Virgin/NTL cable for over 8 years and have always got a good service!
Speed tests from gamefiles, microsoft, nettest.virginm.net, and others are all saying 1.8/9Mb.
Not only that but I get about 4.3Mb for the first 10MB.
Am I alone?
:erm:
When it was telewest it was exceptional, since VM started, the service has gone from OK to at best abysmal, and the cost has increased.
ive been with tiscali and bt for my broadband and had megger probs with both but since beeing with virgin no probs at all
No real problems here. Downloads run at 2.58MB/sec. My previous ISP (BT) was also fine, but very slow (I live a fair way from the exchange).
broadbandbug
10-07-2008, 11:22
I get 4mb bb through the set top box, i am waiting for my free upgrade which i believe will not do full speed thru the stb but if it gets me to 6-8mb that'll do me. It is a pain the way it is connected because if the light on the stb flashes downstairs i need to reboot the box to get internet back on. All in all i have been very happy with ntl/vm :) Whether greed will get the better of me when i should be getting 10mb i'll have to wait and see. I only really surf and play one game online (counterstrike source) ping is usually in the low teens so great, but, this may change when all local upgrades go thru.
TV is a different question, not happy about not getting 'Red button' or TEXT but this is an internet question so, yes very pleased.
When the 10Mb/s upgrade takes place you can ask for a Stand Alone Cable Modem you know.. It will sort you out no end;)
zac naloen
10-07-2008, 12:42
My internet service is perfect.
If I go onto the news group I consistently get my full speed of 20mb.
The speedtest sites always say it's much slower than that. So I can see why some people can think they aren't getting the service they pay for, even if they are. (I accept some people are subject to over crowding in their area though)
Just got installed:
Download Speed: 19855 kbps (2481.9 KB/sec ) Upload Speed: 657 kbps (82.1 KB/sec )
All is looking sweet :D
My service is amazing when its not throttled, which isnt very often unfortunately these days :(
chuzzlemonkey
10-07-2008, 14:35
I have had Virgin/NTL cable for over 8 years and have always got a good service!
Speed tests from gamefiles, microsoft, nettest.virginm.net, and others are all saying 1.8/9Mb.
Not only that but I get about 4.3Mb for the first 10MB.
Am I alone?
:erm:
Well im on wireless so obviously i'm not running at full speed.
But last time i was direct up to my modem i got just under 19mb which i was chuffed with tbh...epecially seeing as it only costs me staff rate (£1.50) ;)
Well im on wireless so obviously i'm not running at full speed.
But last time i was direct up to my modem i got just under 19mb which i was chuffed with tbh...epecially seeing as it only costs me staff rate (£1.50) ;)
:dozey: what so your paying £1.50 for 20mb bb speeds and virgin media staff get this too do they...? :erm:
chuzzlemonkey
10-07-2008, 18:14
:dozey: what so your paying £1.50 for 20mb bb speeds and virgin media staff get this too do they...? :erm:
Yea the current staff deal is:
TVXL: £6.50
Telco XL:£2.00
BBI XL: £1.50
£10 overall....then pretty much everything else is standard retail cost.
Unless you're on the oldoldold staff deal...thats a bit more but they get sports/movies free...i joined too late to get that! Gutted! lol
Sirpingalot
10-07-2008, 18:22
Up until about a week ago, I would've been able to say the same.
Now though, it's quite a different story, and I think it might something to do with the new bandwidth useage rules.
I have had Virgin/NTL cable for over 8 years and have always got a good service!
Speed tests from gamefiles, microsoft, nettest.virginm.net, and others are all saying 1.8/9Mb.
Not only that but I get about 4.3Mb for the first 10MB.
Am I alone?
:erm:
good to see there are others out there with a great service, i to was with ntl since they offered only 512kb and was always on the highest available package and now 20mbit with vm as they are called now, perfect internet connection never any problems always full speed which they are able to deliver. never need to ring Tech support either..
now they just need to get rid of the capping and they would be 100% perfect isp
chuzzlemonkey
10-07-2008, 18:57
which they are able to deliver. never need to ring Tech support either..
now they just need to get rid of the capping and they would be 100% perfect isp
hi are you being capped or just traffic managed?
Im pretty sure VM don't cap unless you are on the old old old capped braodband that costs £10 per month.
well they put me to 5mbit whatever u wanna call it capping or traffic managed :)
chuzzlemonkey
10-07-2008, 19:21
well they put me to 5mbit whatever u wanna call it capping or traffic managed :)
Ooo yea traffic management is here to stay im afraid!
Sorry!
xspeedyx
10-07-2008, 19:22
Are you getting those speeds anytime of the day?
alferret
10-07-2008, 19:25
I have been using Diamond\NTL\VM cable for over 8 years. The service during this time has been exceptional, I have always got the speeds advertised the phone has always worked had one incident when an install didnt go right with STB and had no tv for 3 weeks I get what I pay for and I totally agree with STM.
All in all VM in all its guises has given me excellent service at a great price.
I dont work for VM.
I have been with NTL/Virgin for so long I forget when I started. I have found them to be reliable, and with the upgrades first to 4Mb and now 10Mb surprisingly good value. I don't really need 10Mb but it comes in handy at times. A number of outages but always explicable and rectified promptly. Don't get anywhere near the STM limits so it would seem to be affecting the "hogs" only.
My speed used to be ok, untill few days ago, now im having to complain again, its such a crap company, that you have to compain to get what you pay for, its sad and ridiculous, here are my current speeds at 12PM
http://www.speedtest.bbmax.co.uk/results.php?t=1215777628&v=4633902
Date of Speed Test: 2008-07-11 13:00:28
Download Speed: 777 kbps (97.1 KB/sec transfer rate)
Upload Speed: 95 kbps (11.9 KB/sec transfer rate)
dont all rush to upgrade to 10mb now will you.. :)
---------- Post added at 12:09 ---------- Previous post was at 12:07 ----------
Yea the current staff deal is:
TVXL: £6.50
Telco XL:£2.00
BBI XL: £1.50
£10 overall....then pretty much everything else is standard retail cost.
Unless you're on the oldoldold staff deal...thats a bit more but they get sports/movies free...i joined too late to get that! Gutted! lol
which for the service everyone else gets, we should all be paying that prices.
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.