bluecandylover
04-07-2008, 01:48
Hi Everyone.
I lost my broadband services on Monday and I lost the return path on the digibox, I rang up a very rude guy who appeared to be from india and who said I'd need new equiptment, and said he can book an enginer, I refused as it's inconvientant at the time as major house re-decoration is in plan and eveyrthing is everywhere.
So I rang the TV depeartment and they said "Theres a fault in the NE** area" which is my area so I though okay and watched some TV. 4 hours (approx maybe less) later all was back and working full speed etc.
The next day at 1:15pm once again, cable lights and return path light goes out, I checked the website (status) on my backup slow 1Mb connection and it said an outage in NE** area once again, BUT they said when they went to see the fault, the equiptment were working and they said that people who reported it gone said it's working again (which it had).
3am last night, it was gone AGAIN and didn't come back till 8am, and now at 1:20am it went AGAIN (no status pages).
What is going on with Virgin this week? The service is awful (This week, it's usually spot on) and even Tisaclli's 1MB service is reliable compared this week!
I lost my broadband services on Monday and I lost the return path on the digibox, I rang up a very rude guy who appeared to be from india and who said I'd need new equiptment, and said he can book an enginer, I refused as it's inconvientant at the time as major house re-decoration is in plan and eveyrthing is everywhere.
So I rang the TV depeartment and they said "Theres a fault in the NE** area" which is my area so I though okay and watched some TV. 4 hours (approx maybe less) later all was back and working full speed etc.
The next day at 1:15pm once again, cable lights and return path light goes out, I checked the website (status) on my backup slow 1Mb connection and it said an outage in NE** area once again, BUT they said when they went to see the fault, the equiptment were working and they said that people who reported it gone said it's working again (which it had).
3am last night, it was gone AGAIN and didn't come back till 8am, and now at 1:20am it went AGAIN (no status pages).
What is going on with Virgin this week? The service is awful (This week, it's usually spot on) and even Tisaclli's 1MB service is reliable compared this week!