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View Full Version : Cancelled BB been dropped down to 2M


mant1s
19-06-2008, 18:22
Hi All, I cancelled my 4M service today after 5 1/2 years with ntl/virgin. As i understand it that means I still have broadband for another 30 days. just checked my modem config after getting slow speeds and it seems to have been set at 2M, is this normal ?

thanks for any help.

Welshchris
19-06-2008, 19:22
nope, u should still be at the 4mb, i suggest u ring them, and tell them when u rang and the fact u want it in writing that u will be disconnected 30 days from that date. Virgin have habbit of not disconnecting people and charging them extra months claiming not to have been contacted for disconnection.

Gary L
19-06-2008, 19:25
:LOL: sounds like when a child takes the ball away.
phone them up and ask why. you should still be on your normal speed until the 30 days notice expires.

mant1s
19-06-2008, 20:33
thanks for that guys. I guess i'll have to phone them in the morning.

cheers
mant

whydoIneedatech
19-06-2008, 20:47
thanks for that guys. I guess i'll have to phone them in the morning.

cheers
mant

Phone now!