dan223
13-06-2008, 10:53
Faults: Broadband modem, send and recieve lights flash can't access internet. V+ Online light flashes can't access on demand or interactive services.
I had the same problem about 3-4 weeks ago, started on a sunday, tech got cancelled on monday, then booked another one for wednesday, which the problem resolved itself on wednesday.
Now its happened again, on a Sunday as well. On Sunday we booked a tech for Wednesday, on Monday they phoned up and said the tech was cancelled because of a "local area fault", we phoned up again Tuesday and they said there isn't an area fault after speaking to 2 people. We then spoke to a supervisor after an hour on the phone and he looked it up and said there was a fault in there area and "guarenteed" it will be up on Wednesday. However this wasn't the case. We phoned on Wednesday and got a tech for Thursday which I was suprised about. They phoned up Thursday and cancelled the tech again as there was a fault in our area, we phoned up later and they said there wasn't a fault and must have been miscommunication. The next day they can get someone is Monday now... wonder if that will get cancelled?
I had the same problem about 3-4 weeks ago, started on a sunday, tech got cancelled on monday, then booked another one for wednesday, which the problem resolved itself on wednesday.
Now its happened again, on a Sunday as well. On Sunday we booked a tech for Wednesday, on Monday they phoned up and said the tech was cancelled because of a "local area fault", we phoned up again Tuesday and they said there isn't an area fault after speaking to 2 people. We then spoke to a supervisor after an hour on the phone and he looked it up and said there was a fault in there area and "guarenteed" it will be up on Wednesday. However this wasn't the case. We phoned on Wednesday and got a tech for Thursday which I was suprised about. They phoned up Thursday and cancelled the tech again as there was a fault in our area, we phoned up later and they said there wasn't a fault and must have been miscommunication. The next day they can get someone is Monday now... wonder if that will get cancelled?