20mb really slow speeds in Paisley Area?

[djstevie]

Anyone else having shocking speeds in the Paisley area tonight? Last few weeks have been bad but tonight is a disgrace. Im getting speeds not above 25.0kb/s. Tried modem and router reset with no joy :mad:

Supposed to be bl***y 20meg as well!!

[thetitletrack]

im connected to that exchange and my connection has been crap for two weeks, see my other post from earlier today...

http://www.cableforum.co.uk/board/12/33633895-speed-capped-even-though-i-haven.html

i thought it was STM that's causing it, mind...I seem to be constantly capped.

[djstevie]

im connected to that exchange and my connection has been crap for two weeks, see my other post from earlier today...

http://www.cableforum.co.uk/board/12/33633895-speed-capped-even-though-i-haven.html

i thought it was STM that's causing it, mind...I seem to be constantly capped.

Its shocking thats what it is. I thought also i was always capped but its even worse than the supposed capped speeds.

[djstevie]

Got speed of 180- 190 kb/s today. Telephone call to VM here we come :erm:

Anyone know the best number to call on?

Tue, 3 Jun 2008 11:04:10 UTC

1st 512K took 4140 ms = 123.7 KB/sec, approx 1019 Kbps, 1 Mbps
2nd 512K took 1938 ms = 264.2 KB/sec, approx 2177 Kbps, 2.13 Mbps
3rd 512K took 2859 ms = 179.1 KB/sec, approx 1476 Kbps, 1.44 Mbps
4th 512K took 2453 ms = 208.7 KB/sec, approx 1720 Kbps, 1.68 Mbps

Overall Average Speed = approx 1598 Kbps, 1.56 Mbps

These are the messages in my modem log.

First TimeLast TimePriorityDescription
Tue Jun 03 08:18:25 2008 Tue Jun 03 08:18:25 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)The s/w filename specified in the config file is the same as ...
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)A software upgrade filename was specified in the config file.
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)Authorized
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)Registration complete!
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)We registered with a DOCSIS 1.0 config file!
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)Received a REG-RSP message from the CMTS...
Mon Jun 02 21:33:08 2008 Mon Jun 02 21:33:08 2008 Information (7)Sending a REG-REQ to the CMTS...
Mon Jun 02 21:33:07 2008 Mon Jun 02 21:33:07 2008 Information (7)CableModem SNMP configure complete
Mon Jun 02 21:33:05 2008 Mon Jun 02 21:33:05 2008 Information (7)IP init completed ok
Mon Jun 02 21:33:05 2008 Mon Jun 02 21:33:05 2008 Information (7)CableModem TFTP init ok
Mon Jun 02 21:33:05 2008 Mon Jun 02 21:33:05 2008 Information (7)CableModem DHCP client init ok
Mon Jun 02 21:33:05 2008 Mon Jun 02 21:33:05 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging...
Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Thu May 22 23:25:54 2008 Thu May 22 23:25:54 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Thu May 22 17:14:53 2008 Thu May 22 17:14:53 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Thu May 22 14:41:11 2008 Thu May 22 14:41:11 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Fri May 16 20:11:28 2008 Fri May 16 20:11:28 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Fri May 16 20:01:55 2008 Fri May 16 20:01:55 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Thu Apr 17 13:45:45 2008 Thu Apr 17 13:45:45 2008 Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Thu Apr 17 11:37:14 2008 Thu Apr 17 11:37:14 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Tue Apr 15 09:55:51 2008 Tue Apr 15 09:55:51 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Fri Apr 11 13:06:26 2008 Fri Apr 11 13:06:26 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Tue Apr 08 11:24:50 2008 Tue Apr 08 11:24:50 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...

[djstevie]

Anyone?

[homealone]

Please could you post your signal levels upstream & downstream, the log entries aren't usually as significant.

[djstevie]

Downstream Lock : LockedDownstream Channel Id : 2Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/secDownstream Interleave Depth : taps32Increment4Downstream Receive Power Level : -5.2 dBmVDownstream SNR : 38.3 dB
Upstream Lock : LockedUpstream Channel ID : 5Upstream Frequency : 18384000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 53.5 dBmVUpstream Mini-Slot Size : 2
That the ones?

[homealone]

yup

if you have a look here

http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html

it gives some idea what the nominal levels should be.

Based on that your upstream power is possibly borderline - unfortunately to sort that out requires an engineer visit.

[djstevie]

yup

if you have a look here

http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html

it gives some idea what the nominal levels should be.

Based on that your upstream power is possibly borderline - unfortunately to sort that out requires an engineer visit.


Thanks ;)

[ultimate]

I get exactly the same upstream power levels as you at 53.5 dbmv and yet I do not suffer such a low speed as yours, if you have better speed in the day time, then over subscription in your UBR could be the reason for slowness in the evening. If your upload is around 700 kbps, then you are not under STM.

[djstevie]

Speed a good bit better today but still nowhere near the service im paying for.

https://www.cableforum.co.uk/images/local/2008/06/46.png (http://www.speedtest.net)