Connection Charges for calls via Onetel

[CambridgeChris]

I have used Onetel for phone calls over many years on my cable line (which started off as Cambridge Cable, then became NTL, now it's Virgin).

I paid the phone rental ONLY to the cable company, and all the call charges to Onetel.

Recently, Virgin started adding "connection charges" to my bill - of 10p for every call made using Onetel.

Onetel claims that Virgin should NOT charge. Virgin say that they do not currently have a contract with Onetel, so they have to charge.

It's unresolved at the moment - I hope that Virgin and Onetel get their heads together soon and sort this matter out!

[Rhyming Obituary]

What access number are you using with onetel?

[CambridgeChris]

I used to use 0800 957 1877 when I dialled it.
But now I have one of their "PhonePal" boxes which dials automatically,
so I can't tell what access number it uses.

My first Virgin bill (when they took over from NTL) in Feb 2007 was call-connection-charge free.
Then in January 2008 Virgin suddenly started adding 10p per Onetel call to my bill (plus VAT = 11.75p per call).

[m419]

Virgin Media can charge whatever they like, only BT and Kingston has to follow ofcoms guidelines.

Btw are they still offering services like this with diallers?

[CambridgeChris]

Their website seems to say the Phone.Pal is still available, in their FAQs

http://www.onetel.co.uk/index.php?node=faq&cat=36

(Google onetel phone.pal )

[Rhyming Obituary]

AFAIK VM do not charge connection fees to 0800 numbers, as a result you shouldn't be being charged for calls to numbers of that type.

I would speak to onetel and make sure that your phone pal box isn't dialling an 0845 number, as a connection charge very well might apply.

[yorkshireborn]

try using this saynoto0870.co.uk (http://www.saynoto0870.co.uk/)

u may find a free phone number.