PLEASE HELP!! Quickstart installation not so quick...

[alexcopeland]

....I have the TV up and running however I can't access the internet via CM. I have now used up all my credit on mobile to call tech support. I have been told my account is activated. I'm currently borrowing upstair'ss wireless connection if you were wondering!

I can see that the CM has power and the ethernet connection is working. There is are solid SYNC and READY lights too.

I have noticed that my IP address is never assigned by DHCP and as a result I get a manually configured 192. IP address.

I'm still waiting for a call back from tech support that was over an hour ago now and was told it would be straight away.

It looks like I'm not being leased an IP address.

My girlfriend is not happy about the situation and my patience is running thin.

PLEASE HELP?

[Graham M]

Have you power-cycled the modem yet?

[alexcopeland]

Sorry I left out that somall detail but I have done it more than once. I've also tried the trick with removed the coax from the modem too.

[rogerdraig]

try 192.168.100.1

and login with root / root see what the config pages say

if its not showing any activity then all you can do is phone CS

[alexcopeland]

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 403000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational



No credit and fixed telephone line is shafted! I'm stuck in a rutt!!

---------- Post added at 14:22 ---------- Previous post was at 14:21 ----------

First TimeLast TimePriorityDescription
Mon Apr 14 07:45:35 2008 Mon Apr 14 07:45:35 2008 Warning (5)DHCP RENEW WARNING - Field invalid in response
Sun Apr 13 23:31:03 2008 Sun Apr 13 23:31:03 2008 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)The s/w filename specified in the config file is the same as ...
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)A software upgrade filename was specified in the config file.
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)Authorized
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)Registration complete!
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)We registered with a DOCSIS 1.0 config file!
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)Received a REG-RSP message from the CMTS...
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)Sending a REG-REQ to the CMTS...
Fri Apr 11 07:00:27 2008 Fri Apr 11 07:00:27 2008 Information (7)CableModem SNMP configure complete
Fri Apr 11 07:00:24 2008 Fri Apr 11 07:00:24 2008 Information (7)IP init completed ok
Fri Apr 11 07:00:24 2008 Fri Apr 11 07:00:24 2008 Information (7)CableModem TFTP init ok
Time Not EstablishedTime Not EstablishedInformation (7)CableModem DHCP client init ok
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedCritical (3)No Ranging Response received - T3 time-out



Does this help??

---------- Post added at 14:27 ---------- Previous post was at 14:22 ----------

Couldn't help but notice the MAC address on the under side of the CM is differnet to the one reported by the CM in "Cable Modem Information". Surely this is the problem?????

PLEAE HELP??

No credit to call tech support no fixed telephone line as this is also down!!!

[alexcopeland]

Still no call back as promised from the tech support team.

Still no BB connection through my CM.

Thanks to neighbours upstairs I have access to the Internet.

So 24 hours since the start of my quickstart installation of TV, Broadband and telephone I have TV. No broadband and no telephone.

I should be grateful that the engineer is coming out next Tuesday 22nd April to investigate issue with telephone line however I can't call tech support as I have used all credit on mobile and do not have a fixed telephone line.

It's a shame I can't go to my neighbours and ask to use their telephone but that wouldn't be practical as that's the next floor above and if I get to speak to any one I'll be to far away from my equipment to run through any diagnostics with the tech support team.

Maybe I'll be in luck next week when my fixed line is working or even still when tech support goes free on 1st June.

This hasn't been a very good introduction into digital services from Virgin Media.

What shall I do?

I must remind myself that some nice person within Virgin Media has promised that I will not get charged until the telephone line is fixed next week but I still might not have broadband by then. I have a 30-day money back guarantee; do I take advantage and give it all back?

That would leave me with out digital TV and there is a ***** freeview signal in my area, which requires a professional aerial installation. BT wants £124 to connect a dead telephone line to the address! Should I wait a see if the engineer can resolve the telephone issue and then call tech support? Is there anyone out there today on line here on the cable forum that can push the right buttons and give me broadband?

---------- Post added at 09:17 ---------- Previous post was at 08:42 ----------

There is a god. I called the frr phone quickstart number and requested to be put through to tech support and the called me back as I had no credit and after a quick diagnoses I was online in no time at all. Thanks tech guys. The PC I am using didn't have the TCP/IP IP address set to automatic.

Use my experience for reference if you please.