seanyseansean
13-04-2008, 18:12
Hi,
Do you take issues for the business service here?
We are experiencing large amounts of packet loss going to the internet from my workplace. We have a managed ntl/tw service, which means they manage a cisco 3700 in front of our own firewall. This cisco box connects to a nokia cable modem out to the ntl/tw network.
The Cisco box seems to be dropping connections at will. This makes my users in the office think the service is slow, because connections keep timing out. As far as I can tell the issue is the Cisco box terminating connections too hastily.
I asked ntl/tw about this and they claimed they'd looked at our Cisco (we cant login to it ourselves) and nothing was wrong. They did say it was receiving a lot of 'bad packets' from our firewall, which frankly seems boll**ks. We have a vpn to Frankfurt through this service and that seems fine, possibly because all traffic through there is one connection to the Cisco box, so it sees it as high priority and doesn't mess with it.
Is there anything I can do to prove to ntl/tw that their cisco box is at issue? Tech seem hopeless, and it feels like i've been fobbed off.
FYI this doesn't just happen when the connection is maxed out - i'm sat here on a sunday, with a minimum of hosts on the network and the utilization of our connection is less than 1MBit of our 8Mbit service, and i'm still getting the problems.
In fact, a putty session to my home server just aborted - I never have this problem from anywhere else, even at my girlfriends home virgin connection.
Thanks for any help!
Sean
Do you take issues for the business service here?
We are experiencing large amounts of packet loss going to the internet from my workplace. We have a managed ntl/tw service, which means they manage a cisco 3700 in front of our own firewall. This cisco box connects to a nokia cable modem out to the ntl/tw network.
The Cisco box seems to be dropping connections at will. This makes my users in the office think the service is slow, because connections keep timing out. As far as I can tell the issue is the Cisco box terminating connections too hastily.
I asked ntl/tw about this and they claimed they'd looked at our Cisco (we cant login to it ourselves) and nothing was wrong. They did say it was receiving a lot of 'bad packets' from our firewall, which frankly seems boll**ks. We have a vpn to Frankfurt through this service and that seems fine, possibly because all traffic through there is one connection to the Cisco box, so it sees it as high priority and doesn't mess with it.
Is there anything I can do to prove to ntl/tw that their cisco box is at issue? Tech seem hopeless, and it feels like i've been fobbed off.
FYI this doesn't just happen when the connection is maxed out - i'm sat here on a sunday, with a minimum of hosts on the network and the utilization of our connection is less than 1MBit of our 8Mbit service, and i'm still getting the problems.
In fact, a putty session to my home server just aborted - I never have this problem from anywhere else, even at my girlfriends home virgin connection.
Thanks for any help!
Sean