zc1
09-04-2008, 18:44
Hi,
I just got this via email
Hey you,
We wanted to fill you in on a few changes that are happening to our service soon.
The first change is all to do with your Pay As You Go tariff.
Lately, we've been thinking about the way people use their phones. Some people mostly make calls to friends and family on the same network and other people make calls to all sorts of networks. So we thought our tariffs should reflect just that, which is why we've introduced our new Daily Bonus tariff.
That's why we're also introducing some changes. They'll make it easier for you to choose the tariff that's right for you.
Mostly make calls to other Virgin Mobiles and landlines in the UK?
Then our standard Pay As You Go tariff is the one for you. It gives you cheap calls to mates on the same network and to anyone on a landline.
- Calls still cost just 15p a minute for the first 5 minutes of calls each day and 5p a minute after that.
- Texts are cheap too. It's still just 3p a message to text another Virgin Mobile in the UK.
- And like always, it's free to pick up your voicemail in the UK.
From the 12th of May, calling mobiles on other UK networks will cost 40p a minute, instead of 35p a minute on this tariff. The cost of texting another network will change from 10p to 12p.
Got lots of friends and family on other UK networks?
If you make lots of calls, or send lots of texts to other UK networks, you'd be much better off on our Daily Bonus tariff. With it, you'll pay one simple rate for all your calls.
- That's just 15p a minute to any network or landline in the UK.
- Plus, you can earn free minutes and texts too.
- Get 5 free texts a day to any UK mobile, whether it's a Virgin Mobile, a mobile on any network, or even a UK landline, when you send 5.
- Get 5 free minutes of calls a day to any Virgin Mobile, UK mobile network or landline when you make 5.
- Texts to other Virgin Mobiles cost 5p a message, and messages to other UK networks are just 10p.
- And like all our tariffs, listening to your voicemail is free in the UK too.
Sound more like you? If it does, it's easy to switch to our Daily Bonus tariff. Just text ?Bonus' to 789050.
Or get the best of both worlds with a Pay As You Go bundle
If you find you make a mixture of calls, add an airtime bundle and get great value calls to other networks and cheap calls to other Virgin Mobiles. You can choose a bundle of minutes, messages or even both. For example, you can get calls from 14p a minute when you choose our top bundle of 100 minutes for £14. And texts from 4p a message when you grab a bundle of 400 text messages for £14.
Of course, either way, there are no strings and no ties when you Pay As You Go. So you can swap between our tariffs if you want to. Just let us know which one's best for you.
Ever use call forwarding services?
The next change only applies to you if you use advertised call forwarding services with numbers beginning 07 e.g. 07744 or 07755. These aren't like normal mobile phone numbers, they're services you can use if you want to manage your calls. From now on it'll cost 40p a minute to use them from your Virgin Mobile phone and if you have an airtime bundle, these calls won't come out of this.
Get exclusive treatment with Crave
Helped yourself to Crave yet? It's a whole list of privileges and special treatment your mates would give their right arm for.
Like what? Well, like all sorts of ways to earn free airtime, money towards your next mobile and even some free tickets to see your favourite bands. The special treatment doesn't stop there, either. You can get exclusive privileges at all sorts of places, including 20% off at TONI&GUY, a month's free films from LOVEFiLM and a day's paintballing for you and 7 mates - on us! It's our way of saying thanks to our favourite people and letting you know how thrilled we are that you're one of us. Find out more about Crave at virginmobile.co.uk
Making the legal stuff simpler
We've also re-written your terms and conditions to make them simpler and easier to understand, too. They come into effect on the 12th of May and will apply to your service from that date. Here's a quick run down of the major changes. You can read the new terms and conditions in full by clicking here.
1. Style and layout: They're now clearer and easier for you to follow.
2. Use of the services - clause 4.2: We've expanded and clarified the list of terms you must comply with in order to use our services. This now includes complying with your contractual obligations and not using the services we provide to infringe other people's intellectual property rights.
3. Virgin Xtras/Bites - clause 4.6: You'll notice this section has disappeared; we've built some of it into the rest of the document and specific terms are available to view when you use the service.
4. Acceptable use - clause 4.10: In the future we may provide other services that are subject to an acceptable use policy. This new clause sets out details of how and why we may introduce this kind of policy.
5. Changing things - section 5: We've clarified how and when we'll let you know about any changes we need to make to your agreement, the services or the charges for the services that you use.
6. Suspension - clause 8.2: To protect ourselves and our customers from fraudulent activity, we've expanded the list of reasons why we may suspend your use of the services. These now include: what happens if we suspect there's been fraudulent activity on your account, or the information you've given us is false or misleading.
7. Unlocking your phone - clause 8.5: This new clause lets you know how and when we'll unlock your phone. It costs £15 for each code you need and that covers the administration fee to look after it.
8. How we use your data - section 11: Now that we're part of Virgin Media, you're part of something bigger. We've brought our policies on how we look after your details in line with each other. So if you've consented to receive marketing material from us, we may share your personal details with Virgin Media and other Virgin Companies too. We won't share your details with anyone else though. That means, as well as getting offers from us, from time to time, you might receive offers from our other Virgin Companies, like Virgin Atlantic. If you'd rather not hear from us at all, simply talk to our team by calling 789 from your Virgin Mobile phone or write to us at Virgin Mobile, The Team, PO Box 2692, Trowbridge BA14 0WX.
9. Age restricted services - clause 12.2: This new clause sets out some restrictions in respect of how you use and access any age restricted services that may be available via your mobile phone, for example gambling.
10. Directory information - clause 12.4: We have confirmed that you have the right to have your name, address and mobile telephone number published in a telephone directory or with a directory enquiry service.
Award-winning customer service
We're not ones to blow our own trumpet, but when it comes to customer service, we put our heart and soul into giving you the best in the business. We're the only network to have won Best Customer Service for 7 years running. And we're winners of the Which? Customer Service Satisfaction Survey 2007 and the JD Power Customer Satisfaction Survey 2007, too.
All in all, there's never been a better time to be with Virgin Mobile. Of course, as always, when we let you know about any new major changes you do have the right to cancel your Virgin Mobile service, but talk to us first!
We hope you'll be with us for a long time to come.
The Virgin Mobile team
I just got this via email
Hey you,
We wanted to fill you in on a few changes that are happening to our service soon.
The first change is all to do with your Pay As You Go tariff.
Lately, we've been thinking about the way people use their phones. Some people mostly make calls to friends and family on the same network and other people make calls to all sorts of networks. So we thought our tariffs should reflect just that, which is why we've introduced our new Daily Bonus tariff.
That's why we're also introducing some changes. They'll make it easier for you to choose the tariff that's right for you.
Mostly make calls to other Virgin Mobiles and landlines in the UK?
Then our standard Pay As You Go tariff is the one for you. It gives you cheap calls to mates on the same network and to anyone on a landline.
- Calls still cost just 15p a minute for the first 5 minutes of calls each day and 5p a minute after that.
- Texts are cheap too. It's still just 3p a message to text another Virgin Mobile in the UK.
- And like always, it's free to pick up your voicemail in the UK.
From the 12th of May, calling mobiles on other UK networks will cost 40p a minute, instead of 35p a minute on this tariff. The cost of texting another network will change from 10p to 12p.
Got lots of friends and family on other UK networks?
If you make lots of calls, or send lots of texts to other UK networks, you'd be much better off on our Daily Bonus tariff. With it, you'll pay one simple rate for all your calls.
- That's just 15p a minute to any network or landline in the UK.
- Plus, you can earn free minutes and texts too.
- Get 5 free texts a day to any UK mobile, whether it's a Virgin Mobile, a mobile on any network, or even a UK landline, when you send 5.
- Get 5 free minutes of calls a day to any Virgin Mobile, UK mobile network or landline when you make 5.
- Texts to other Virgin Mobiles cost 5p a message, and messages to other UK networks are just 10p.
- And like all our tariffs, listening to your voicemail is free in the UK too.
Sound more like you? If it does, it's easy to switch to our Daily Bonus tariff. Just text ?Bonus' to 789050.
Or get the best of both worlds with a Pay As You Go bundle
If you find you make a mixture of calls, add an airtime bundle and get great value calls to other networks and cheap calls to other Virgin Mobiles. You can choose a bundle of minutes, messages or even both. For example, you can get calls from 14p a minute when you choose our top bundle of 100 minutes for £14. And texts from 4p a message when you grab a bundle of 400 text messages for £14.
Of course, either way, there are no strings and no ties when you Pay As You Go. So you can swap between our tariffs if you want to. Just let us know which one's best for you.
Ever use call forwarding services?
The next change only applies to you if you use advertised call forwarding services with numbers beginning 07 e.g. 07744 or 07755. These aren't like normal mobile phone numbers, they're services you can use if you want to manage your calls. From now on it'll cost 40p a minute to use them from your Virgin Mobile phone and if you have an airtime bundle, these calls won't come out of this.
Get exclusive treatment with Crave
Helped yourself to Crave yet? It's a whole list of privileges and special treatment your mates would give their right arm for.
Like what? Well, like all sorts of ways to earn free airtime, money towards your next mobile and even some free tickets to see your favourite bands. The special treatment doesn't stop there, either. You can get exclusive privileges at all sorts of places, including 20% off at TONI&GUY, a month's free films from LOVEFiLM and a day's paintballing for you and 7 mates - on us! It's our way of saying thanks to our favourite people and letting you know how thrilled we are that you're one of us. Find out more about Crave at virginmobile.co.uk
Making the legal stuff simpler
We've also re-written your terms and conditions to make them simpler and easier to understand, too. They come into effect on the 12th of May and will apply to your service from that date. Here's a quick run down of the major changes. You can read the new terms and conditions in full by clicking here.
1. Style and layout: They're now clearer and easier for you to follow.
2. Use of the services - clause 4.2: We've expanded and clarified the list of terms you must comply with in order to use our services. This now includes complying with your contractual obligations and not using the services we provide to infringe other people's intellectual property rights.
3. Virgin Xtras/Bites - clause 4.6: You'll notice this section has disappeared; we've built some of it into the rest of the document and specific terms are available to view when you use the service.
4. Acceptable use - clause 4.10: In the future we may provide other services that are subject to an acceptable use policy. This new clause sets out details of how and why we may introduce this kind of policy.
5. Changing things - section 5: We've clarified how and when we'll let you know about any changes we need to make to your agreement, the services or the charges for the services that you use.
6. Suspension - clause 8.2: To protect ourselves and our customers from fraudulent activity, we've expanded the list of reasons why we may suspend your use of the services. These now include: what happens if we suspect there's been fraudulent activity on your account, or the information you've given us is false or misleading.
7. Unlocking your phone - clause 8.5: This new clause lets you know how and when we'll unlock your phone. It costs £15 for each code you need and that covers the administration fee to look after it.
8. How we use your data - section 11: Now that we're part of Virgin Media, you're part of something bigger. We've brought our policies on how we look after your details in line with each other. So if you've consented to receive marketing material from us, we may share your personal details with Virgin Media and other Virgin Companies too. We won't share your details with anyone else though. That means, as well as getting offers from us, from time to time, you might receive offers from our other Virgin Companies, like Virgin Atlantic. If you'd rather not hear from us at all, simply talk to our team by calling 789 from your Virgin Mobile phone or write to us at Virgin Mobile, The Team, PO Box 2692, Trowbridge BA14 0WX.
9. Age restricted services - clause 12.2: This new clause sets out some restrictions in respect of how you use and access any age restricted services that may be available via your mobile phone, for example gambling.
10. Directory information - clause 12.4: We have confirmed that you have the right to have your name, address and mobile telephone number published in a telephone directory or with a directory enquiry service.
Award-winning customer service
We're not ones to blow our own trumpet, but when it comes to customer service, we put our heart and soul into giving you the best in the business. We're the only network to have won Best Customer Service for 7 years running. And we're winners of the Which? Customer Service Satisfaction Survey 2007 and the JD Power Customer Satisfaction Survey 2007, too.
All in all, there's never been a better time to be with Virgin Mobile. Of course, as always, when we let you know about any new major changes you do have the right to cancel your Virgin Mobile service, but talk to us first!
We hope you'll be with us for a long time to come.
The Virgin Mobile team