poor speeds peterborough

[fred54321]

i live in bretton i have had poor speeds for aweek try,d downloading demo files virgin media support told me to try only getting 1mb im on 20mb.they say something to do with ubr reply from them was if u not happy with your speed downgrade if they told ever customer that they would go broke.phoned retentions complaining for them to deal with the issues i am haveing we will see if he rings me back tomorrow.


Wed, 26 Mar 2008 19:37:39 UTC

Test 1: 1024K took 1469 ms = 697.1 KB/sec, approx 5744 Kbps, 5.61 Mbps
Test 2: 1024K took 1156 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
Test 3: 1024K took 3110 ms = 329.3 KB/sec, approx 2713 Kbps, 2.65 Mbps
Test 4: 2048K took 3359 ms = 609.7 KB/sec, approx 5024 Kbps, 4.91 Mbps

Overall Average Speed = approx 5195 Kbps, 5.08 Mbps

[SimpleSimon]

I also live in Bretton. I am also on 20mb. I confirm that the speeds are VERY slow tonight and also last night. BUT it always seems to pick up after midnight. Not here during the day to try so can't say what its like then.

Simon

[lucevans]

Which ubr are you on? I'm in Werrington, on cpc1-pete5-0-0-custXXX.pete.cable.ntl.com (click on "Connection" at the top of this page to see which one you're on) and speeds aren't too bad tonight.

[AndyCambs]

I'm in Peterborough (North), and never had any speed problems.

[SimpleSimon]

My connection is on cpc3-pete4-0-0-custXXX.pete.cable.ntl.com. What about you Fred54321?

Simon

[Wicked_and_Crazy]

So slow here i cant even get this sites speed test to complete

cpc1-pete4-0-0-custXXX.pete.cable.ntl.com

Finally

Test 1: 1024K took 29906 ms = 34.2 KB/sec, approx 282 Kbps, 0.28 Mbps
Test 2: 1024K took 20047 ms = 51.1 KB/sec, approx 421 Kbps, 0.41 Mbps
Test 3: 1024K took 14047 ms = 72.9 KB/sec, approx 601 Kbps, 0.59 Mbps
Test 4: 2048K took 195484 ms = 10.5 KB/sec, approx 87 Kbps, 0.08 Mbps

Overall Average Speed = approx 348 Kbps, 0.34 Mbps

[ollie2001]

I'm on the same as SimpleSimon

cpc3-pete4-0-0-custXXX.pete.cable.ntl.com

My download speeds are also really flakey. Ranging anywhere from 5mb to 10mb, but after midnight they are usually a lot better, 15mb upwards.

My modem power levels are fine, netstat -a is fine. Tracert's to bbc show some dropped hops now and again. I'm currently in the process of contacting VM support via their newsgroups, they've said there's no utlilization problems on the UBR so far, will have to wait and see what they say about my tracert responses.

Will keep you posted.

EDIT:

Hi

These results are a bit unusual.

From tests here the UBR is not over utilised or have any network related
issues that we can detect here.

Your signal levels and power levels are fine and your cable modem is one of
the newer ones.

Reverse tracerts to your computer do not show any issues

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 8 ms 9 ms 7 ms 10.115.192.1
3 8 ms 9 ms 7 ms gsr01-lp.blueyonder.co.uk [62.30.0.129]
4 18 ms 16 ms 16 ms pc-62-30-249-29-ha.blueyonder.co.uk
[62.30.249.2

5 17 ms 17 ms 18 ms man-bb-b-ge-130-0.inet.ntl.com
[195.182.178.149]

6 55 ms 15 ms 17 ms lee-bb-a-so-200-0.inet.ntl.com
[213.105.175.141]

7 17 ms 15 ms 20 ms lee-bb-b-ae0-0.inet.ntl.com [62.253.187.186]
8 16 ms 15 ms 16 ms nth-bb-a-so-030-0.inet.ntl.com
[213.105.175.133]

9 17 ms 17 ms 17 ms pete-t2core-a-pos31.inet.ntl.com
[62.253.188.226

0 19 ms 19 ms 21 ms pete-t2cam1-a-ge-wan31.inet.ntl.com
[195.182.176
10]
1 18 ms 19 ms 20 ms ubr04pete-ge01.inet.ntl.com [80.3.130.18]

(next hop is firewalled).

If it is an issue its not with the ubr.

What time frame are we looking at that you are seeing these results?

Say if we arranged a technician to come and visit (say a 4pm to 7pm slot) do
you think you can replicate this issue for him?


--
Kind Regards
Ed Aresto
Virgin Media Technical Support
http://status2.virginmedia.com/

-----

Looks like i've got to have an engineer pop by! Will update you once he's been.

[AndyCambs]

I'm still not having any problems:
https://www.cableforum.co.uk/images/local/2008/03/3.png (http://www.speedtest.net)

That's with 4MB by the way.

[fred54321]

cpc1-pete4-0-0-custxxxx.pete.cable.ntl.com ubr problem there telling me had new 256 modem installed a week on still poor speeds and no fix with virgin media test only getting 2mb approx how sad is that.

i always have had good speeds dont expect to after 4pm to 12am,but in the day 2 mb not on.

[ollie2001]

Engineer booked for Monday evening :)

[fred54321]

if u are on the same line as me it will be the ubr they no about this problem sorting monday as far as i no will ring and chase them up monday afternoon they have a habbit of forgetting us.:mad:

---------- Post added at 20:45 ---------- Previous post was at 19:01 ----------

SIMPLESIMON
whats your download speeds like for the past week.

[SimpleSimon]

This is tonight's reading

Tue, 01 Apr 2008 19:41:33 GMT

Test 1: 1024K took 1906 ms = 537.3 KB/sec, approx 4427 Kbps, 4.32 Mbps
Test 2: 1024K took 1297 ms = 789.5 KB/sec, approx 6505 Kbps, 6.35 Mbps
Test 3: 1024K took 1969 ms = 520.1 KB/sec, approx 4286 Kbps, 4.19 Mbps
Test 4: 2048K took 8843 ms = 231.6 KB/sec, approx 1908 Kbps, 1.86 Mbps

Overall Average Speed = approx 4282 Kbps, 4.18 Mbps

Not been around the net for the last couple of days so can't say what it has been like. Think I will try some downloads at random times over the next couple of days and see what I get.

Simon

[ollie2001]

Strange, this is what I get off Robin Walker:

Tue, 1 Apr 2008 19:56:24 UTC
1st 128K took 665 ms = 197101 Bytes/sec = approx 1640 kbits/sec
2nd 128K took 729 ms = 179797 Bytes/sec = approx 1496 kbits/sec
3rd 128K took 727 ms = 180292 Bytes/sec = approx 1500 kbits/sec
4th 128K took 776 ms = 168907 Bytes/sec = approx 1405 kbits/sec

But using a multithreaded download manager on a microsoft download was pulling down at 1200KB/sec.

This is on a wireless laptop, so would think it would be a bit better on a wired PC.

Can't trust any speedtesting these days :sleep:

[icestar2]

My area - spc1-birk3-0-0-cust685.bagu.broadband.ntl.com

My speeds now (on 20mb)

Test 1: 1024K took 2063 ms = 496.4 KB/sec, approx 4090 Kbps, 3.99 Mbps
Test 2: 1024K took 1953 ms = 524.3 KB/sec, approx 4320 Kbps, 4.22 Mbps
Test 3: 1024K took 2297 ms = 445.8 KB/sec, approx 3673 Kbps, 3.59 Mbps
Test 4: 2048K took 3515 ms = 582.6 KB/sec, approx 4801 Kbps, 4.69 Mbps

Tried playing some COD4 and my pings bouncing up to 300-400 making it unplayable.

[ollie2001]

Hmm, my pings in games dont usually go above 50ms, you playing on US or UK servers?

[icestar2]

UK. Its my clans server. Usually have good pings but tonight its all over the place. Slow browsing and poor ingame pings.

[fred54321]

virgin media full of crap tech support says my low speeds are due to server change around and will be sorted by 6th april work that out for yourselfs i think im just getiing vobbed off.:mad:

[fred54321]

anyone else comeing upto 3 weeks been very poor,3mb at moment on 20mb.:mad:

[GoonerKeith]

Yep, supposedly 4MB down to around 0.5MB.

Its been like this most weekends for a couple of months now, but CS say there is "no reported fault" in my area.

I've tried writing to them now, see if that makes a difference. I'm not holding my breath.

[what?]

cs?

best speaking to ts

[fred54321]

ive been talking to deaf ears for 3 weeks so dont hold your breath

[Hans Gruber]

I haven't had any problems here in PE1

[showshifter]

In belfast although i'm on 20 megs it drops to around 1 meg every day around 1pm in the afternoon and stays there till after midnight, no point in phoning support as can't make out a word they say, come back NTL......

[what?]

there are uk based call centre so you would maybe get through to one of them, or alternatively you could use the virginmedia newsgroups, which there is alreadya advice on the forum on how to set up if you're unsure.

if your getting a poor service due to a vm issue, then try to get it sorted, ecspecially if you losing 19meg of you connection for about half a day.

[Wicked_and_Crazy]

Well its the 6th now and im still getting poor speeds in P'boro

---------- Post added at 23:19 ---------- Previous post was at 23:16 ----------

Sun, 6 Apr 2008 22:19:11 UTC

Test 1: 1024K took 2172 ms = 471.5 KB/sec, approx 3885 Kbps, 3.79 Mbps
Test 2: 1024K took 2157 ms = 474.7 KB/sec, approx 3912 Kbps, 3.82 Mbps
Test 3: 1024K took 2140 ms = 478.5 KB/sec, approx 3943 Kbps, 3.85 Mbps
Test 4: 2048K took 27094 ms = 75.6 KB/sec, approx 623 Kbps, 0.61 Mbps

Overall Average Speed = approx 3091 Kbps, 3.02 Mbps

---------- Post added at 23:20 ---------- Previous post was at 23:19 ----------

Theres always 1 or 2 of the tests that are slower

[GoonerKeith]

OK - I wrote to VM about poor speeds in Peterborough, especially in the evenings and at weekends. I also asked when Peterborough would be getting the 10MB upgrade.

This is the reply:

"Hi Keith

Thanks for getting in touch with the Virgin Media Support team.

Sorry to hear about your problems with internet speed. As you are
connected through the digital box we would need to organise an upgrade
for you. To take advantage of your service speed we would need to
arrange for a technician to call and install a cable modem for you. If
you give us a call on 150 (freephone from a Virgin landline) or 0845 412
0000 (local call rate) one of our advisers will be able to help you.

If there's anything else we can help with, please let us know.

Kind regards,

Abdul Shreef
Econtact Support Team
Virgin Media"

So I called CS and read out the above after trying to explain my problems. The lady - who was extremely polite but extremely difficult to understand - told me that to change my STB to a modem would cost me £30 installation fee.

I said, hang on, your web site clearly states that changing from a STB to a modem is free, quote:

"Upgrading your set top box

It looks like we'll need to swap out your set top box, replacing it with a new cable modem.

Give us a call on 0906 212 1111 (or on 150 if you have a Virgin Media phone) and we'll book a time for an engineer to come round and install this for you - free of charge of course."

She told me that only applies when Peterborough is upgraded to 10MB - I asked when this would be. She told me June. I asked how I would know. She told me all customers would be contacted either by phone, text or email.

I said this still doesn't solve my problems regarding degraded service right now - she told me to call the 25p-a-minute service as this was a technical issue. I said I refuse to pay that rate for a problem that is clearly the fault of VM and not mine.

She said to explain that to them and they "might" refund the cost of the call.

I'm now going for a little lie down...

[Bezcom]

Hello everyone,
Im a newbie to this site and I have just upgraded from 4 meg to 20 meg, I think it was a mistake as i'm now only getting between 1 meg and 2.3 meg, before I was getting 3.84 meg.
Not a happy bunny!!:mad:

[Hans Gruber]

For the last couple of weeks my speeds haven't been too great in PE1. Before they were always rock solid, stable speeds maxing out the connection at all times of day but now on my 20mbit connection I'm not getting downloads above 1.1-1.3mbit (often less). Now I know a lot of people would be happy to reach even those speeds but it's not just the speeds at fault. Webpages load noticeably slower, and sometimes don't load at all. Also I used to be able to browse fine with no problems while downloading, but now I can pretty much browse or download, not do both at the time.

The service status doesn't mention any faults in the area. Does it sound like a fault that can be fixed or do I just have to live with it and hope it sorts itself out?

[fred54321]

poor speeds ere in pe1 for the last 6 weeks 6 engineers been out told it was ubr problem still waiting