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blackthorn
25-03-2008, 17:41
First of all I`d like to thank the guys/gals on the virginmedia broadband support on the newsgroups for looking into my problem.
I only enquired this afternoon and theyve said they will send me a new modem out.
Question is, is it a matter of just literally swapping them over or is there some form of registering the new one ?

MovedGoalPosts
25-03-2008, 18:18
The new modem may well need to be registered to your account. You would be directed to the provisioning screen on first connection

Cerberus
25-03-2008, 19:03
They will send a new modem out. Swap the old for the new and then give them a call to register it. That's what happened to me when they sent me a new one about 3 months ago.

Think it was tech I had to call, but they refunded the charge.

whydoIneedatech
26-03-2008, 00:11
First of all I`d like to thank the guys/gals on the virginmedia broadband support on the newsgroups for looking into my problem.
I only enquired this afternoon and theyve said they will send me a new modem out.
Question is, is it a matter of just literally swapping them over or is there some form of registering the new one ?

You are in the North West so EX-Telewest so you will receive a Scientific Atlanta Webstar EPC2100 which you just connect as per your existing modem then you ring Quickstart ( freefone )the number should be in the box and they will provision your modem onto the account enabling you to use it.

chickendippers
26-03-2008, 01:21
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 ;)

blackthorn
26-03-2008, 06:23
Same area as chickendippers. The one its replacing is a Ntl home 200

whydoIneedatech
26-03-2008, 10:00
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 ;)

Sorry wrong side of the Mersey, the 255 is one of EX-NTLs latest modems, so I am sure if Blackthorn gets one of those it should help.

on in an hour!
26-03-2008, 10:46
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 ;)
you will be sent the all new ambit 256 ;)

Graham M
26-03-2008, 10:50
you will be sent the all new ambit 256 ;)

I've got one of those, seems good so far