Need new modem

[irishtrisha]

my connection speed is running slow and im usings the old ntl modem. does anyone know if theres a link so they can send me a new one out?

thanks

[Paul K]

Just call VM tech support.

[cleshe]

Or post on the newsgroup .that costs nothing and gets a quick response.

News.virginmedia.com
virginvirginmedia.support.broadband.cable

[irishtrisha]

ok thankyou

---------- Post added at 20:49 ---------- Previous post was at 20:45 ----------

how do i go about that cleshe :P?

[cleshe]

ok thankyou

---------- Post added at 20:49 ---------- Previous post was at 20:45 ----------

how do i go about that cleshe :P?

You first have to set up newsgroups in Outlook Express.Instructions for doing so on the Virginmedia site Customer Zone page.Then choose the group in my last post, choose "new post" from the list, make your request.


I've sent you a PM with this , repeated here.
Hope it helps.

[whydoIneedatech]

Ring tech support if the modems at fault its a free call as they will credit you with the call charges.

[irishtrisha]

yeah i ended up phoning them asking for a new modem, they asked me for mac address at back of the one im using. and said my speeds should increase by tomarrow.

whys this?

[what?]

did they go through and troubleshooting with you or just ask for the mac?
very strange if thats all they did coz the mac address is on the account so they would already ahve that.
they won't ever send out a modem unless they can see that it is that causing the probs as the modems should in theory last as long as your on the service.
how do you know it is the modem at fault or is that just your feeling?

it's possible if they said speeds would improve tomorrow that theres an outage in your area, but if that the case they should have been much clearer.

[irishtrisha]

nope they never troubleshooted. they asked me if my internet was working i said yes but very slow. i know its the modem at fault because my boyfriend brung down his modem last night and my internet was doing up to 350KBs. i said this to them about it and they just asked for mac address.

fingers crossed

---------- Post added at 15:30 ---------- Previous post was at 15:28 ----------

oh yeah. they said the mac address i have isnt connect or sumthing with them. was hard to understand him.
il let you know it it works or il be on the phone tomarrow again! *Sigh*

[what?]

strange, normally if the mac address isnt correct you won't get a connection at all from them. oh well, good luck, hope all is sorted

[BOB+THE+BRIT]

strange, normally if the mac address isnt correct you won't get a connection at all from them. oh well, good luck, hope all is sorted

hi the mac address will work in the same post code:
lu1 -lu95 that connects to the isp network
cpc1-duns1-0-0-cust854.lutn.cable.ntl.com
any mac activated on on the gateway will work
:Yes:
https://www.cableforum.co.uk/images/local/2008/04/40.png (http://www.speedtest.net)

---------- Post added at 01:46 ---------- Previous post was at 01:33 ----------

---------- Post added at 15:30 ---------- Previous post was at 15:28 ----------

oh yeah. they said the mac address i have isnt connect or sumthing with them. was hard to understand him.
il let you know it it works or il be on the phone tomarrow again! *Sigh*[/QUOTE]
:doh: :doh: :doh: :doh: :doh: :doh: :doh: :doh:
oops missed that bit

[irishtrisha]

Nope no joy :( :td: still slow as ever .. grrr

[chickendippers]

What type of modem have you got? And which service are you on?

There are loads of factors that could affect your speed:

Go to http://192.168.100.1/
Click login (username/password is usually "root")
Copy and paste everything from the Downstream and Upstream pages.Someone here will be able to tell you if your modem levels are set correctly.

[irishtrisha]

http://img186.imageshack.us/img186/3141/upstreamstatusnk6.jpg

http://img356.imageshack.us/img356/9516/downloadstatushx3.jpg

there ya go
i have the old ntl 200 modem.

[irishtrisha]

anyone??

[ceedee]

Your Upstream Power Level is very nearly at the top of the range considered acceptable.
If you mention that to Tech Support, they will probably arrange for a tech to visit to correct.

Good luck!

[what?]

if range is close to top level, they wont book a tech.
if it is outside range, then a tech would be booked

[Axegrinder]

Your upstream power level is too high, thats probably why your connection is so slow ;)

EDIT: Beaten to it *i need to read through topics :o:*

[what?]

what are the power level ranges for an ntl modem?

[chaders]

what area are you in ?

[mrsnooch]

I have already posted this elsewhere, but it seems to apply here too :)


I phoned this morning after my modem constantly rebooting when large amounts of data would be sent back n forth. I was in work, and the woman wanted to conduct tests on my modem, which was off. So after phoning my mum to get her to switch the comp on...by which stage it was 3:15pm... I phoned back, a list in hand of all the lights that were on/flashing so I could inform them. I explained the situation again to a different operator, and asked what the chances were of getting a replacement modem. "Yes of course, I can organise that for you" That was it, no questions, just a "Was I sure I needed a new one". I told him I had had that modem since I first joined them about 4 or 5 years ago. He agreed saying the modems life spam is normally about 3 years. I should have this in 2-3 working days. Happy days :)



That was Tuesday, so maybe itll come today, or tomorrow

[The Jackal]

Anyone know what number you have to call when activating your new cable modem.

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

[whydoIneedatech]

Anyone know what number you have to call when activating your new cable modem.

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

Quickstart

Open: Mon to Fri - 8am to 10pm / Sat - 9am to 6.30pm / Sun - 10am to 5pm

Customers Call: 0800 953 9500 (Telewest) 0800 073 1685 (ntl)

[ceedee]

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

Alternatively, you could phone up for another and start a collection?
:shocked:

[mrsnooch]

For registering your MAC code, its 0906 212 1111

[whydoIneedatech]

For registering your MAC code, its 0906 212 1111

In this case it will be one of the Quickstart numbers, you only ring the above number if you are EX-NTL not EX-Telewest, and only if Quickstart fail to get the modem up and running.:)