Problems with my Internet Connection

[circlestech]

Hello,

For the past 2 weeks I've been having really slow connections to website taking ages to load.

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 2.9 dBmV
Downstream SNR : 29.3 dB

Upstream Channel ID : 3
Upstream Transmit Power Level : 57.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\BenHeaven>tracert google.com

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms gateway.tarragon.local [192.168.16.7]
2 <1 ms <1 ms <1 ms 192.168.0.1
3 8 ms 16 ms 9 ms 10.129.172.1
4 9 ms 18 ms 8 ms glfd-t2cam1-a-ge92.inet.ntl.com [80.4.30.1]
5 35 ms 19 ms 7 ms glfd-t2core-a-ge-wan74.inet.ntl.com [195.182.178
.29]
6 7 ms 18 ms 20 ms gfd-bb-a-so-720-0.inet.ntl.com [62.253.185.25]
7 10 ms 10 ms 12 ms nth-bb-b-so-230-0.inet.ntl.com [213.105.175.138]

8 13 ms 13 ms 15 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
9 17 ms 12 ms 21 ms 212.250.14.66
10 30 ms 13 ms 15 ms 209.85.252.42
11 14 ms 81 ms 81 ms 72.14.236.216
12 90 ms 88 ms 80 ms 72.14.236.216
13 87 ms 126 ms 88 ms 66.249.94.235
14 111 ms 106 ms 107 ms 209.85.252.165
15 107 ms * 108 ms 72.14.232.70
16 115 ms 117 ms 108 ms 72.14.232.70
17 106 ms 108 ms 114 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Thanks All!

Ben

[techyguy4]

Hi,

the connection is fine as per the modem status page. Even the tracert report seems to be perfect. Are you using any p2p software as well?e.g. bittorrent, ares or e-donkey.

[fatassmichael]

I would say the downstream SNR is too low and the upstream power is on the borderline for dropouts, I would post the results in the newsgroups for someone to take a look at.

[circlestech]

Hello All,

An update had an engineer round yesterday to replace the modem and attach a filter :) seems to be fine now the signal levels have also been adjusted and the results are below of my 20mb :D

https://www.cableforum.co.uk/images/local/2008/03/51.png (http://www.speedtest.net)

Thanks for all you help!

Ben

[fatassmichael]

Glad its fixed for you.