IP-MAN
04-03-2008, 22:10
Hello Everybody,
I would like to terminate my contract which I thought was a 12 month contract. However, I found out I was on a 24 month contract. I'm sure that I would never agree to 24 month. The whole procedure when I ordered the NTL cable broadband for 9 month ago was one email with the offer and one email that I agreed with the offer. But there was never mentioned about the contract length (email or telephone) or even any Terms & Conditions. Also other things I was not informed like:
Paid deposit of 12 month. Received first bill of £ 40 pounds. I thought I have paid in advance. Called up and asked the lady about the deposit and why they still charge me. It wouldn't make sense. The lady explained me that the deposit would be credited after 6 month. Also asked for Terms & Condition to be send.
...nothing received.
My Partner called up recently to ask again for Terms & Condition (...nothing received) also ask for termination and was told that we are on a 24 month contract and would pay penalty charge if we would leave. My partner also asked for the deposit as it is already 6 month over. The lady said the deposit would be paid back after the contracts ends.
Now I do not have any paperwork (never received anything except bills) nor Contract or Terms & Condition. The emails I have received never stated any Terms & Condition or contract length.
The reason why I would like to terminate is that they do not provide QoS in their networks which I need for VoIP (I can do only 2 simultaneous calls but I'm on 10mb). And their broadband is not really reliable and expensive.
I think they got me trapped? Is there any way to get out?
I would like to terminate my contract which I thought was a 12 month contract. However, I found out I was on a 24 month contract. I'm sure that I would never agree to 24 month. The whole procedure when I ordered the NTL cable broadband for 9 month ago was one email with the offer and one email that I agreed with the offer. But there was never mentioned about the contract length (email or telephone) or even any Terms & Conditions. Also other things I was not informed like:
Paid deposit of 12 month. Received first bill of £ 40 pounds. I thought I have paid in advance. Called up and asked the lady about the deposit and why they still charge me. It wouldn't make sense. The lady explained me that the deposit would be credited after 6 month. Also asked for Terms & Condition to be send.
...nothing received.
My Partner called up recently to ask again for Terms & Condition (...nothing received) also ask for termination and was told that we are on a 24 month contract and would pay penalty charge if we would leave. My partner also asked for the deposit as it is already 6 month over. The lady said the deposit would be paid back after the contracts ends.
Now I do not have any paperwork (never received anything except bills) nor Contract or Terms & Condition. The emails I have received never stated any Terms & Condition or contract length.
The reason why I would like to terminate is that they do not provide QoS in their networks which I need for VoIP (I can do only 2 simultaneous calls but I'm on 10mb). And their broadband is not really reliable and expensive.
I think they got me trapped? Is there any way to get out?