Upgraded From M To L Broadband- Still Not In Effect

[hardtarget]

I upgraded about 2pm today but still the change hasnt been made,
i tried calling 150 but lines dont open till monday now.
Is there any other number i can call?

[moaningmags]

0906 212 1111 is one but 25ppm and 10p connection charge.
Or wait till morning and post on the newsgroups
virginmedia.support.broadband.cable

Silly question but have to ask;
Have you turned off the modem waited a minute and turned it back on?

[hardtarget]

im also on a retention deal,
will that be affected?

i get everything for £28 at the moment
phone,TV:m,Broadband:l, talk unlimited

---------- Post added at 22:47 ---------- Previous post was at 22:38 ----------

0906 212 1111 is one but 25ppm and 10p connection charge.
Or wait till morning and post on the newsgroups
virginmedia.support.broadband.cable

Silly question but have to ask;
Have you turned off the modem waited a minute and turned it back on?

yup tried it,

the newsgroup link isnt working

[TehTech]

im also on a retention deal,
will that be affected?

i get everything for £28 at the moment
phone,TV:m,Broadband:l, talk unlimited

---------- Post added at 22:47 ---------- Previous post was at 22:38 ----------



yup tried it,

the newsgroup link isnt working

Its not a hyperlink, its the address you put into your news reading client, such as Outlook etc :)

[moaningmags]

It needs to be set up in a program like Outlook Express

this is the link to show you how to set it up

http://www.virginmedia.com/customers/newsgroups/setting-up-outlook-express-exby.php?category=portal&app=customernewsgroups

[Kymmy]

Have you actually rebooted your modem???? Just that any changes sent through to your modem can;t take effect except on a modem reboot.

Kymmy

[hardtarget]

yup tried it

[TehTech]

yup tried it

Well then my friend, it looks like you will have to call CS / TS to get your upgrade sorted out.

If you have to call TS, they will refund the cost of the call for you as its a fault THEIR end! :)

[hardtarget]

rang them about 40 minutes go but its still not upgradded yet,

[lostandconfused]

Did they say it had been done online? Or that they would do it then?
If its the latter it can sometimes take some time to go through, especially if there is a delay in the hits going through

[xspeedyx]

check and post ur modem config

use this link 192.168.100.1

post it here so we can check

[Efour]

same here requested a package change was told 24h maximum that was 4 days ago.

Not bothered tho cos its up/down FUBAR at moment and expecting Engineer visit to fix soon!

[hardtarget]

Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[xspeedyx]

looks like ur on 2 meg still have u rebooted the modem and how did u upgrade and are u xtelewest?

[hardtarget]

phoned them to upgrade

this is whats in the event log

Mon Feb 18 13:40:33 2008 Mon Feb 18 13:40:33 2008 Information (7) The s/w filename specified in the config file is the same as ...
Mon Feb 18 13:40:33 2008 Mon Feb 18 13:40:33 2008 Information (7) A software upgrade filename was specified in the config file.

[xspeedyx]

ok but have u rebooted ur modem?

[Efour]

That doesnt mean what you are thinking it means !

[hardtarget]

ok but have u rebooted ur modem?
yes

[xspeedyx]

are you xtelewest?

[hardtarget]

are you xtelewest?
nope,
ex ntl

[xspeedyx]

pm ur acc number and let me see if ur on icoms

[Kymmy]

same here requested a package change was told 24h maximum that was 4 days ago.

Not bothered tho cos its up/down FUBAR at moment and expecting Engineer visit to fix soon!


24hours could mean 24 hours from then or 24 working hours.

VM has used this "working hour" before in other quotes on this forum.

Kymmy

[hardtarget]

just gave them a 3rd call and she said reboot your modem and your speed will be upgraded,

i'm gonna wait 1 more hour then get serious with them,

[xspeedyx]

It Can Take Upto Max 30 Mins