Incompetence in Swansea??

[Welshchris]

This is a farce lol its like im going around in circles.....

In Novemvber when my problems began they said it was over subscription and then i was told no it wasnt.....

Then at the beginning of january i was once again told that it was over subcription and that the UBR would need upgrading and i would be contacted in due cource....

A few weeks later i was contacted to say that the UBR was due to be upgraded by the end of March and that would solve my problem, on the same day in the evening i was contacted by someone from Virgin media and told that what i was told was wrong, the UBR i was on they had no ideas that it had any problems until now and that they needed to get permission to get it upgraded and no idea when this would happen.

Last week i was contacted by someone and told that the upgrades to the UBR would start on Feb 22nd and would take approx 4 weeks to sort out. NOW via email from a tech support i have been told that the UBR in which i am on ISNT! due to be upgraded as there isnt a problem. What the hell is going on????????

Im back to 1.7mb on a 4mb connection and max of around 127kb/s downloads.

I havnt been traffic shaped as i havnt downloaded anything at all.
:mad:

---------- Post added at 20:10 ---------- Previous post was at 19:48 ----------

Now this is what u call a ping lol

http://www.speedtest.net/result/235228193.png

[lostandconfused]

i think speedtest is having issues. just checked on there, came back with over 200ms

yet when i ping much further afield such as the pentagon website in the US came back with 20ms.

Do you know what UBR your on in swansea? will check it out on monday see of theres any planned maintainence

[Welshchris]

im on the cwmbula ubr 2 gateway 1.

if u could check it would be great, i was even put in contact with an engineer in the area who is part of the upgrades by Virgin themselves and he has promised to contact me twice and never has.

its getting rediculous now.

my downloads are not over 127kb/s even on the gamefiles test page they gave me.

[moaningmags]

Try download tests from ntlspeed.webhop.net larger files at the bottom of page
I did downloads earlier using IE and gamefiles, 2 files totalled 300kb/s
Used Mozilla on the ntlspeed page got over 10mb.
I was pretty stunned at the difference.

[Welshchris]

i got 122kb/s

Thats a log from my modem just after i reset it, look at the errors.

First Time Last Time Priority Description
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) The s/w filename specified in the config file is the same as ...
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) A software upgrade filename was specified in the config file.
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) Authorized
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) Registration complete!
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) Received a REG-RSP message from the CMTS...
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) Sending a REG-REQ to the CMTS...
Sat Feb 16 22:30:32 2008 Sat Feb 16 22:30:32 2008 Information (7) CableModem SNMP configure complete
Sat Feb 16 22:30:30 2008 Sat Feb 16 22:30:30 2008 Information (7) IP init completed ok
Sat Feb 16 22:30:30 2008 Sat Feb 16 22:30:30 2008 Information (7) CableModem TFTP init ok
Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sat Feb 16 20:13:31 2008 Sat Feb 16 20:13:31 2008 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sat Feb 16 20:13:30 2008 Sat Feb 16 20:13:30 2008 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Sat Feb 16 20:13:31 2008 Sat Feb 16 20:13:31 2008 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.

[moaningmags]

Sorry, I don't know what these errors are or mean.
I've never used them.
But I'm sure one of the other guys on here will.