Upgrade 2mb to 20mb - 37 Pounds EXTRA !!

[azrael1]

Is this right ? I just called Customer services in India as im on the 3 for 30 pounds package ( m Broadband ) and I was told if i wanted to upgrade to to 20MB i would have to pay 37 pounds extra and it would be 67 pounds. I asked the indian man to double check and confirm this and he said yes 67 pounds if you want 20MB.

Umm surely i could pay line rental to BT and get ADSL seperately and it would be CHEAPER !!

---------- Post added at 12:04 ---------- Previous post was at 11:07 ----------

anyone confirm this is right ?

[Graham M]

Well Im on 3 for 35 which gives me L BB and I was told that if we were upgrade to XL, we would pay the difference between the 2 regular prices (£37-£25=£12) so would be paying £47 all together.

[dilli-theclaw]

yes it does seem too high. I get 20mb l tv and phone for £44 a month.

---------- Post added at 13:30 ---------- Previous post was at 12:14 ----------

Call back and speak to a different person. As an example I just called them to see about putting a v (NOT V+) in upstairs, and they insist it would cost me £150 to put it in.

I think some customer services are less well informed than others.

[Taf]

I have 3-for-30 with upgrade to 4Mb for just £37....

[azrael1]

Thanks,

If i upgrade via the virgin cable my profile way, will i just be billed for the difference !! this is all so confusing

[BenMcr]

Is this right ? I just called Customer services in India as im on the 3 for 30 pounds package ( m Broadband ) and I was told if i wanted to upgrade to to 20MB i would have to pay 37 pounds extra and it would be 67 pounds. I asked the indian man to double check and confirm this and he said yes 67 pounds if you want 20MB.

Umm surely i could pay line rental to BT and get ADSL seperately and it would be CHEAPER !!

---------- Post added at 12:04 ---------- Previous post was at 11:07 ----------

anyone confirm this is right ?

It would be an extra £19 (BB XL is £37 - BB M £18 = £19)

[jcuk]

As above post, an extra £19 per month it would cost you.

Too many dumbasses employed by virgin customer care :P not me tho!!! <3

Again, the install for the v box would be £30 then £9.50 per month mate.

V box and V+ box is a total mixup and happens with LOADS of customers and LOADS of staff, vm's stupid naming scheme has buggered it up, you'd think it would be easy? ha

V+ is still £75.00 btw.

[azrael1]

Thank to you all.

so it seems its pot luck who i get on the phone at customer services !!!

[vascop]

I find it's much better to use VM's internet site to find out how much upgrades/new systems will cost. You just go through all the pages and answer all the questions and it comes up with a price at the end.

[azrael1]

Someone should point out this thread to virgin media management and discuss training for indian call centre staff.....

[jailhouse]

Someone should point out this thread to virgin media management and discuss training for indian call centre staff.....

You thought they would have checked the training before getting rid of the excellent UK based service!

I flatly refuse to call abroad now because they are so useless.

jh

[azrael1]

so how do i get a real person on customer services in the uk

[lostandconfused]

so how do i get a real person on customer services in the uk
pray, hang up if you get through to someone offshore, call during normal working hours

[azrael1]

i called at 11 am !!! and still got an indian staff

[chickendippers]

so how do i get a real person on customer services in the ukPost on the newsgroups: http://www.virginmedia.com/customers/newsgroups/