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crl
15-02-2008, 10:58
I upgraded my virgin broadband yesterday from 2 Mb to 4Mb, I was informed that the upgrade would take a few hours. However it is still the same speed today at 2 Mb. I have tried rebooting the modem but with no affect.
So any idea if I was informed correctly that it only takes a few hours to upgrade? and if so what department do I contact regarding this problem?

thanks
:)

Albie
15-02-2008, 11:05
My experience of upgrading is that if it doesn't happen straight away it won't happen at all. https://www.cableforum.co.uk/images/local/2008/02/6.gifhttps://www.cableforum.co.uk/images/local/2008/02/7.gif

crl
15-02-2008, 11:36
just phoned virgin customer services and they forgot to do the update. They have now done the upgrade which only took a few seconds.