chrisjones
31-01-2008, 12:43
... Has anyone else taken up this ever so fabtastic offer from VM? hmm hint of sarcasm there maybe!?
So the box arrives, yay! I open it up to find some instructions.. hmm not too difficult I think. So off I go to find where my cable connection comes into my house... bugger! VM only send out 1.5m of cable and it wont reach my TV, no matter I think, Ill just call up the handy VM helpline.
Call 1.
Tuesday evening around 9:30pm
'No problem sir, someone will call you in the morning to arrange some cable to be sent out'.
Weds passes.... no call.
Call 2.
This morning around ... ooooh 20 mins ago.
First guy.
Hi sir, ah yes thats a sales issue, let me put you through to them.
Second guy
Hi there how can I help - let me get your details...
Jump back to first guy.
Err hello sir....
Me
How did I end up back with you?
First Guy.
Dunno Mate ... (yeah he actually called me 'mate') Let me put you through to the right person.
15 mins later...
Third guy,
Hi - so you want to book an install?
Me - No, I just need some longer cable.
Oh ok sir one min...... 'Welcome to telewest, this number has now changed..
Total wasted time 18mins
:mad:
And heres me thinking that this would all be easy peasy
---------- Post added at 11:51 ---------- Previous post was at 11:31 ----------
.. your not gonna believe this.
I just called retentions to ask them to collect the tv box - I was told that I HAD called yesterday evening at 6:30pm to cancel the set-top box.. thats odd, I remember being at work yesterday evening. When I put this to the chap on the line he all but accused me of lying. When I asked to speak to someone regarding the un-autherised cancellation he said 'Its pointless as only the account holder can cancel services'..
Wow I had to bite my lip seriously hard to avoid loosing it with him!
So I guess my next question is, who do I call to find out whos been fiddling with our acc?
---------- Post added at 12:43 ---------- Previous post was at 11:51 ----------
Sorry, posted in wrong forum.. my bad!
So the box arrives, yay! I open it up to find some instructions.. hmm not too difficult I think. So off I go to find where my cable connection comes into my house... bugger! VM only send out 1.5m of cable and it wont reach my TV, no matter I think, Ill just call up the handy VM helpline.
Call 1.
Tuesday evening around 9:30pm
'No problem sir, someone will call you in the morning to arrange some cable to be sent out'.
Weds passes.... no call.
Call 2.
This morning around ... ooooh 20 mins ago.
First guy.
Hi sir, ah yes thats a sales issue, let me put you through to them.
Second guy
Hi there how can I help - let me get your details...
Jump back to first guy.
Err hello sir....
Me
How did I end up back with you?
First Guy.
Dunno Mate ... (yeah he actually called me 'mate') Let me put you through to the right person.
15 mins later...
Third guy,
Hi - so you want to book an install?
Me - No, I just need some longer cable.
Oh ok sir one min...... 'Welcome to telewest, this number has now changed..
Total wasted time 18mins
:mad:
And heres me thinking that this would all be easy peasy
---------- Post added at 11:51 ---------- Previous post was at 11:31 ----------
.. your not gonna believe this.
I just called retentions to ask them to collect the tv box - I was told that I HAD called yesterday evening at 6:30pm to cancel the set-top box.. thats odd, I remember being at work yesterday evening. When I put this to the chap on the line he all but accused me of lying. When I asked to speak to someone regarding the un-autherised cancellation he said 'Its pointless as only the account holder can cancel services'..
Wow I had to bite my lip seriously hard to avoid loosing it with him!
So I guess my next question is, who do I call to find out whos been fiddling with our acc?
---------- Post added at 12:43 ---------- Previous post was at 11:51 ----------
Sorry, posted in wrong forum.. my bad!