maximx86
29-01-2008, 16:40
Hi,
I had v broadband and tv installed on 4th January. However since then I have no Internet. I was assured by the bloke who was installing it that everything would be up and running if I just connect the router to my laptop. I connected three different laptops in last 3 weeks and no result. Spent also 70 quid on calling Virgin Support. Again, no result.
I do not know if it's worth mentioning but I got no CD. I do not even know if I need it to complete the installation. The bloke wasn't very talkative...
I can ping the router, I get IP from DHCP, but that's all.
I logged on to the router as root and checked the Event Log. Every log is critical.
Cable Modem Event Log
First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 10 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Some more information about the router:
Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : 00:14:a4:cb:30:81
Serial Number : 0014A4CB3081
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -21.6 dBmV
Downstream SNR : 19.9 dB
Cable Modem Upstream
Upstream Lock : Not Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2
If anyone encountered sth like this or know what those logs mean I would really appreciate it.
Many thanks,
I had v broadband and tv installed on 4th January. However since then I have no Internet. I was assured by the bloke who was installing it that everything would be up and running if I just connect the router to my laptop. I connected three different laptops in last 3 weeks and no result. Spent also 70 quid on calling Virgin Support. Again, no result.
I do not know if it's worth mentioning but I got no CD. I do not even know if I need it to complete the installation. The bloke wasn't very talkative...
I can ping the router, I get IP from DHCP, but that's all.
I logged on to the router as root and checked the Event Log. Every log is critical.
Cable Modem Event Log
First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 10 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Some more information about the router:
Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : 00:14:a4:cb:30:81
Serial Number : 0014A4CB3081
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -21.6 dBmV
Downstream SNR : 19.9 dB
Cable Modem Upstream
Upstream Lock : Not Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2
If anyone encountered sth like this or know what those logs mean I would really appreciate it.
Many thanks,