Hornet
22-01-2008, 21:45
I had a BT line installed to a new house six years ago. All worked fine until last week. Now it doesn't ring on incoming calls, so BT came out and said the wire from outside to my mastersocket is faulty, but luckily there are two other sets to use. IS THIS RIGHT THREE CHANCES?
So they connected up new set and now I have crackling on line instead, I am presuming this wire could be faulty too?
If I have engineer back and third pair of wires also faulty, will they charge me to reconnect or is it their responsibility to get wires to master socket?
House was new 6 years ago and engineer said builder has probably stapled wires all along inside of walls causing creases and bends that have taken 6 year to go faulty??
Thanks
So they connected up new set and now I have crackling on line instead, I am presuming this wire could be faulty too?
If I have engineer back and third pair of wires also faulty, will they charge me to reconnect or is it their responsibility to get wires to master socket?
House was new 6 years ago and engineer said builder has probably stapled wires all along inside of walls causing creases and bends that have taken 6 year to go faulty??
Thanks