Kwak
14-01-2008, 09:51
Hi all,
My daughter had a modem installed at the weekend (after i told her everything would be fine, and not to listen to the bad press) saturday the installer turns up she tells him that ideally she wants the modem at the other end of the room (but no power point there) so can he site the modem at the entry point, and run an ethernnet lead to the other end - answer, "no don't carry any long lengths of ethernet" so instead he adds about 15ft of coax - but pretty useless as the modem power supply can only reach a couple of feet.
Also he took no signal levels with a meter, and most worringly of all didn't fit an isolator - which i know they should.
Anyway the end result is that when iexplorer is clicked nothing happens no Virgin page comes up as per instructions, (although modem is blinking away so must be sending/recieving) also no CD left by installer & told by cust' serv's that they don't need it anymore? (she's in Redhill RH1 area not sure if thats ex-TW or ex-ntl?) as i'm sure that ex-TW still needs a CD.
After several calls to cust' serv's they say that it can take up to 24hrs to start - is that true? (although its gone 48 now)
Questions are...
Should i complain about the isolator?
Do you still need a CD?
Is RH1 ex-ntl or TW? i.e. is a CD needed? as the PC (Vista) does not see the modem at all?
Does it take time for liven up the modem?
Which contractor does Redhill area - I do know a few, so could ask them?
Total install time around 15 - 20 min's!
Let me know what you think.
Thanks in advance.
My daughter had a modem installed at the weekend (after i told her everything would be fine, and not to listen to the bad press) saturday the installer turns up she tells him that ideally she wants the modem at the other end of the room (but no power point there) so can he site the modem at the entry point, and run an ethernnet lead to the other end - answer, "no don't carry any long lengths of ethernet" so instead he adds about 15ft of coax - but pretty useless as the modem power supply can only reach a couple of feet.
Also he took no signal levels with a meter, and most worringly of all didn't fit an isolator - which i know they should.
Anyway the end result is that when iexplorer is clicked nothing happens no Virgin page comes up as per instructions, (although modem is blinking away so must be sending/recieving) also no CD left by installer & told by cust' serv's that they don't need it anymore? (she's in Redhill RH1 area not sure if thats ex-TW or ex-ntl?) as i'm sure that ex-TW still needs a CD.
After several calls to cust' serv's they say that it can take up to 24hrs to start - is that true? (although its gone 48 now)
Questions are...
Should i complain about the isolator?
Do you still need a CD?
Is RH1 ex-ntl or TW? i.e. is a CD needed? as the PC (Vista) does not see the modem at all?
Does it take time for liven up the modem?
Which contractor does Redhill area - I do know a few, so could ask them?
Total install time around 15 - 20 min's!
Let me know what you think.
Thanks in advance.