robthebank
23-12-2007, 17:25
Hello,
I am a new customer to virgin media as of yesterday and used their "Quick Start" package to install for TV/BBand/Phone.:dunce:
After headbanging repeated phone calls to their shockingly bad customer service depts (wow 30 mins to get through to a muppet each time) I finally got the TV and Internet up and running.
However the phone has never worked, and I have been given lots of "put off's", call transfers to other depts, and promises that it would suddenly leap into life by magic a day later (i.e. today) without any luck. I have tried all 3 existing phone sockets in the house with two different hand sets and I get nothing. I cant think that it is the wiring in the house as the previous owner here only left a couple of days ago and was using VM for years prior. When I ring the number VM allocated me (after drawing it out of them like blood from a stone) from my mobile it rings from the caller end, but not a sausage from the phones in the house.
Can anyone help me or suggest where I can troubleshoot as I have tried the above basics without success. The thought of having to call the dark depths of customer service again fills me with dread - not the best start 1 day into the contract :shocked:
grateful for any responses received,
have a great Xmas (at least it will be a quiet one for me without the phone ringing!!)
robert
I am a new customer to virgin media as of yesterday and used their "Quick Start" package to install for TV/BBand/Phone.:dunce:
After headbanging repeated phone calls to their shockingly bad customer service depts (wow 30 mins to get through to a muppet each time) I finally got the TV and Internet up and running.
However the phone has never worked, and I have been given lots of "put off's", call transfers to other depts, and promises that it would suddenly leap into life by magic a day later (i.e. today) without any luck. I have tried all 3 existing phone sockets in the house with two different hand sets and I get nothing. I cant think that it is the wiring in the house as the previous owner here only left a couple of days ago and was using VM for years prior. When I ring the number VM allocated me (after drawing it out of them like blood from a stone) from my mobile it rings from the caller end, but not a sausage from the phones in the house.
Can anyone help me or suggest where I can troubleshoot as I have tried the above basics without success. The thought of having to call the dark depths of customer service again fills me with dread - not the best start 1 day into the contract :shocked:
grateful for any responses received,
have a great Xmas (at least it will be a quiet one for me without the phone ringing!!)
robert