Frequent disconnections Hatfield AL10 area

[dougwzz99]

I'm getting disconnected from my internet connnection at least 2 or 3 times every hour (sometimes more frequently especially in the evening). Usually a reset gets it back, but not for very long as a rule! This has been going on for weeks, VM tech support are pretty useless so I'd appreciate some help...

The modem is an NTL 250. Heres the stats:

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : (removed for security)
Serial Number : (removed for security)
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 6.2 dBmV
Downstream SNR : 37.6 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 34.0 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Is there anything in there that might be causing this problem?

TIA.

--Doug.

[Kindra]

I'm getting the same in Barnsley, yorks area :(

[Mick Fisher]

I'm getting disconnected from my internet connnection at least 2 or 3 times every hour (sometimes more frequently especially in the evening). Usually a reset gets it back, but not for very long as a rule! This has been going on for weeks, VM tech support are pretty useless so I'd appreciate some help...

The modem is an NTL 250. Heres the stats:

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : (removed for security)
Serial Number : (removed for security)
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 6.2 dBmV
Downstream SNR : 37.6 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 34.0 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Is there anything in there that might be causing this problem?

TIA.

--Doug.
Looks alright to me.

[dougwzz99]

Thanks. If the modem levels are OK then maybe the UBR is oversubscribed? I'm on:

lutn-hatf-ubr-3-ge02.inet.ntl.com

how can I check to see if that UBR is overloaded?

TIA.