Hellllppp

[the_ghost]

I was hoping someone may be able to help me with a problem ive had for the past couple of weeks as noone at virgin seems to have a clue and all i get is an Indian call centre where they cant understand me and i cant understand them.

I have been getting rediculous pings on games of between 100 and 200 and lots of lag, where as 2 weeks ago i was getting a nice 30 to 40 ping.

My speedtest results are a joke as im on 20 mb im getting these sort of results day or night:

https://www.cableforum.co.uk/images/local/2007/11/24.png (http://www.speedtest.net)

Im at my wits end as virgin say there is no issue on my line but i have tried 2 or 3 different pc`s and i still get the same sort of results so i no its not the usual "spyware on your machine" excuse.

any help would be much appreciated

[Help!!!]

yes you called, LOL anyway.

Don't use those speed tests they are unreliable, use the one on this site, and post back results.

[xspeedyx]

use gamefiles.blueyonder.co.uk aswell

[the_ghost]

Thanx results were:

Mon, 19 Nov 2007 21:52:22 UTC

Test 1: 1024K took 4297 ms = 238.3 KB/sec, approx 1964 Kbps, 1.92 Mbps
Test 2: 1024K took 2907 ms = 352.3 KB/sec, approx 2903 Kbps, 2.83 Mbps
Test 3: 1024K took 3703 ms = 276.5 KB/sec, approx 2278 Kbps, 2.22 Mbps
Test 4: 2048K took 7875 ms = 260.1 KB/sec, approx 2143 Kbps, 2.09 Mbps

Overall Average Speed = approx 2322 Kbps, 2.27 Mbps

[Paul]

That's pretty poor for the 20M service.

[the_ghost]

Im on 20mb im not really bothered so much about my d/l as i dont d/l much but my upload is important as i play lots of fps games and at the moment i may as well not play cause im laggin so much

[Help!!!]

Thats really poor,have you tried the tips to optimize your connection on the virgin website?

[the_ghost]

I have tried everything like i say im at my wits end dont know what else to do virgin say theres nothing wrong i say there is as you can see yourself its getting annoying now cause i havent had a problem in 2 years since virgin have taken over and the custoiemer services have gone to pot. Last time i had a problem telewest sorted it in minuets now i am having to come on here as a last resort cause virgin say its my fault.

[Berealwith]

Hope this helps bud my 20mb connection

Mon, 19 Nov 2007 22:05:53 UTC

Test 1: 1024K took 12156 ms = 84.2 KB/sec, approx 694 Kbps, 0.68 Mbps
Test 2: 1024K took 11128 ms = 92 KB/sec, approx 758 Kbps, 0.74 Mbps
Test 3: 1024K took 5989 ms = 171 KB/sec, approx 1409 Kbps, 1.38 Mbps
Test 4: 2048K took 15215 ms = 134.6 KB/sec, approx 1109 Kbps, 1.08 Mbps

Overall Average Speed = approx 993 Kbps, 0.97 Mbps

my UBR cable.ubr05.pres.blueyonder.co.uk (Preston)

Signals


Downstream Status
Operational
Channel ID
4
Downstream Frequency
331000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
0.3 dBmV
Signal to Noise Ratio
42.2 dB


Upstream Status
Operational
Channel ID
2
Upstream Frequency
37500000 Hz
Modulation
QPSK
Bit Rate
768000 bits/sec
Power Level
42.0 dBmV

I rang tech problem thier end admitted, Basicaly my UBR is oversubscribed

[the_ghost]

My UBR is cable.ubr03.wals.blueyonder.co.uk


not to sure how i get that other info about frequency etc

[Berealwith]

check out the sticky above "Cable Modem Signal levels" or login in here http://root:root@192.168.100.1 ................Please remember not to post your Mac Address

But my speed is on the up and its just after 12am

Tue, 20 Nov 2007 00:46:02 UTC

Test 1: 1024K took 3237 ms = 316.3 KB/sec, approx 2606 Kbps, 2.54 Mbps
Test 2: 1024K took 6604 ms = 155.1 KB/sec, approx 1278 Kbps, 1.25 Mbps
Test 3: 1024K took 6641 ms = 154.2 KB/sec, approx 1271 Kbps, 1.24 Mbps
Test 4: 2048K took 12327 ms = 166.1 KB/sec, approx 1369 Kbps, 1.34 Mbps

Overall Average Speed = approx 1631 Kbps, 1.59 Mbps

and i haven't changed a thing if i stick around till 4am it will be nearly 18/19mb

[SapperGB]

exactly the same problem as I.

Ive tried to sort my issue out for 3 weeks now. to no avail.

Mine started after an area 'outage'.

[Berealwith]

this mornning still bad

Tue, 20 Nov 2007 07:32:06 UTC

Test 1: 1024K took 2814 ms = 363.9 KB/sec, approx 2999 Kbps, 2.93 Mbps
Test 2: 1024K took 3809 ms = 268.8 KB/sec, approx 2215 Kbps, 2.16 Mbps
Test 3: 1024K took 3616 ms = 283.2 KB/sec, approx 2334 Kbps, 2.28 Mbps
Test 4: 2048K took 5477 ms = 373.9 KB/sec, approx 3081 Kbps, 3.01 Mbps

Overall Average Speed = approx 2657 Kbps, 2.6 Mbps

[Doofy]

That really is appaling and something seriously is amiss especially when u compare it to mine that i have just done.

Tue, 20 Nov 2007 11:08:17 UTC

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 3: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 4: 2048K took 890 ms = 2301.1 KB/sec, approx 18961 Kbps, 18.52 Mbps

Overall Average Speed = approx 19199 Kbps, 18.75 Mbps

[the_ghost]

Well i contacted virgin again last night and a technition was supposed to call me back - guess what no phone call again, so i called customer services who said they could not refund any call charges as it is not there fault lmfao. Well I told them i am not paying my bill now until this is resolved so we will see what happens. I have never in my life had such issues with a company as im having with virgin it is an absolute joke. Heopfully someone in the company can contact me who can help if not looks like i may be in court lol

[r00t]

While I understand your frustration, this isn't the way to go. You will be cut off.
Call CS again and explain that you are not willing to pay 25ppm again and that you are considering cancelling.

Ask for a call back or to be put through to TSC.

[chrome]

not bad for a 20meg connection
Tue, 20 Nov 2007 14:30:37 UTC

Test 1: 1024K took 890 ms = 1150.6 KB/sec, approx 9481 Kbps, 9.26 Mbps
Test 2: 1024K took 1000 ms = 1024 KB/sec, approx 8438 Kbps, 8.24 Mbps
Test 3: 1024K took 1188 ms = 862 KB/sec, approx 7103 Kbps, 6.94 Mbps
Test 4: 2048K took 2797 ms = 732.2 KB/sec, approx 6033 Kbps, 5.89 Mbps

Overall Average Speed = approx 7764 Kbps, 7.58 Mbps


To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1195569044093).

still fed up though

[the_ghost]

hi root thanks i will give it one more go but the main issue is that they are not calling me back so i dont hold much hope lol, it is so much trouble just to get a decent speed to play games with lol.

is there anyway for me to find out if my ubr is over subscribed?

---------- Post added at 18:30 ---------- Previous post was at 18:22 ----------

here is my modem info

Downstream Value
Frequency 331000000 Hz

Signal To Noise Ratio 38.7 dB

Power Level 9.7 dBmV


Upstream Value
Channel ID 1
Frequency 18800000 Hz
Power 41.0 dBmV


is this ok?

i also have this in my log which is when the probs started to occur i dont know if any of these are issues?

2007-11-19 09:52:30 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2007-11-16 14:08:17 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
2007-11-16 14:08:14 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-11-16 14:08:14 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-11-16 13:56:38 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-11-16 13:56:37 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-11-11 20:08:18 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-11-11 20:08:17 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:13 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-11-11 15:04:47 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-11-11 15:04:47 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-11-10 17:46:58 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-11-10 17:46:58 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:11 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-10-28 12:15:38 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-10-28 12:15:37 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:16 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-10-20 10:25:43 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-10-20 10:25:43 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2007-10-07 15:05:07 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
2007-10-07 15:05:07 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response

[Impz2002]

hmmm,

those modem logs do seem to point towards some sort of issue with the modem aquiring a valid config file.

i would give tech support a call. i know its a chew but they are the only guys who can shed some light on that sorta thing !


Impz

[the_ghost]

tried calling them again jesus i may as well just pass my entire months wages to virgin lol spent 20 mins on a call to some idiot of a woman who couldnt even find mt account so much for help

[the_ghost]

can anyone tell me if the info i posted on my modem above is normal as the log seems to have loads of errors in

cheers

[piggy]

can anyone tell me if the info i posted on my modem above is normal as the log seems to have loads of errors in

cheers

the logs imo are normal and your levels are ok to