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The Jackal
17-11-2007, 19:02
I got my new cable modem today - Its a grubby looking small black box with altec scientifica or something on.

Inside were instructions to register the mac address with virgin media (using their premium number) Hmmmm wonder whats up with that.

My concerns are whether the new cm is better than my old surfboard 4100 (limited to 16mbps) before I decide to plug it in.
piggy
17-11-2007, 19:41
I got my new cable modem today - Its a grubby looking small black box with altec scientifica or something on.

Inside were instructions to register the mac address with virgin media (using their premium number) Hmmmm wonder whats up with that.

My concerns are whether the new cm is better than my old surfboard 4100 (limited to 16mbps) before I decide to plug it in.

i read your original post regarding your modem and if i were getting a consistent 16mb i wouldnt bother but its your choice ........breath deep and dive in!!
Richy99
17-11-2007, 22:48
depends on what you define as better, if you mean better it will go full 20meg then yes it is better
The Jackal
17-11-2007, 23:02
depends on what you define as better, if you mean better it will go full 20meg then yes it is better

I've still not plugged it in yet. I guess what I'm asking is if this modem will go all the way to 50mbps if needed and whether or not it is exactly the same as the standard modem fitted for new customers.
homealone
17-11-2007, 23:11
I've still not plugged it in yet. I guess what I'm asking is if this modem will go all the way to 50mbps if needed and whether or not it is exactly the same as the standard modem fitted for new customers.

standard modem issued to new customers is the black, Virgin Media badged '255'
Richy99
17-11-2007, 23:14
I've still not plugged it in yet. I guess what I'm asking is if this modem will go all the way to 50mbps if needed and whether or not it is exactly the same as the standard modem fitted for new customers.

no it wont go 50meg, no modem that is currently used by customers not on the 50meg trial will
The Jackal
17-11-2007, 23:21
OK I've had a closer look at it...

Its a small box

Scientific Atlanta
Model Number EPC2100R2

Is it worth using or should I just stick to the surfboard SB4100 ?

PS Anyone know if it will work without having the mac registered (I guess thats a silly question)
MovedGoalPosts
18-11-2007, 00:08
Obviously there was a reason why you have been sent the new modem, that VM decided it was necessary to do so. On that basis you should just get on with it and install it.

The premium rate phone number cost will get refunded.
iglu
18-11-2007, 06:26
VM 255: Download up to 42.8Mbps
Upload up to 30.72Mbps

Sufboard 4100: Download up to 38Mbps
Upload up to 10Mbps


Webstar EPC2100R2: Download up to 55Mbps
Upload up to 30Mpbs

Your new brick has better maximum download speed and it will be ready for the 50Mbps whenever that's available :)
dwm
18-11-2007, 10:48
I recently received the SA 2100 from VM and now I'm getting around 2.4MB/Sec, compared to 1.8MB/Sec with my original SA DPX100.

They had some problems activating the modem because the MAC wasn't in their system at first.

So install now!
The Jackal
18-11-2007, 11:09
Finally ! Someone with some useful information.

@dwm and iglu thankyou both.

Cheers

---------- Post added at 11:09 ---------- Previous post was at 11:04 ----------

Obviously there was a reason why you have been sent the new modem, that VM decided it was necessary to do so. On that basis you should just get on with it and install it.


You've got to be joking haven't you ? If VM told you to jump off a cliff you'd happily do that too ?


The premium rate phone number cost will get refunded.

Can anyone confirm this ?
dwm
18-11-2007, 11:16
Oh, I forgot to mention that the number you need to call to activate the modem isn't a premium line. Unless you get put through to get further support.

The number should be on the letter.
xpod
18-11-2007, 11:26
I just called 150 to have my modem activated when it came if i remember correctly.......not sure if it was button 1,2,3,4 or 5 after that though;)
The Jackal
18-11-2007, 11:30
Oh, I forgot to mention that the number you need to call to activate the modem isn't a premium line. Unless you get put through to get further support.

The number should be on the letter.

Thanks again for the information. Finally found the 0800 number !

I'll be doing the switch soon