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View Full Version : vm 20m or 4m


darkrage
17-11-2007, 18:23
i have 20meg atm but am wondering due to the really bad performance of 20meg is it worth me changing down to 4meg bear in mind im an online gamer - what sort of limits do you get with 4 meg - currently most weekends and evenings i get 1 meg out of 20 and for all the techs no it isnt my equipment and no im not downloading **** loads and no im not talking to india anymore as they know nothin and book engineers who come out say oh nowt wrong here its the ubr - yup already knew that. i would do a speed test and show you but it takes too long -

ps i have a quadcore q66oo - nvidea 8800 gtx - 4 gig corsair - p5ne sli - 1 1000gig hdd & 1 500gig hdd also i have a netgear router connected correctly and a black vm modem ? model.

now if you think its my hardware pls explain how and why.

so is 4 meg more stable>?

mrmistoffelees
17-11-2007, 18:24
What do you get if you connect your PC directly to the back of the cable modem ?

darkrage
17-11-2007, 18:26
lol as i said not my equipment - it doesnt change. same speeds

mrmistoffelees
17-11-2007, 18:28
I was not trying to insinuate you did not know. It is however the first thing that has to be taken out of the equasion.

What UBR are you on ? Some of the VM techs will be able to tell you if it is oversubscribed or not.

Also, posting the signal levels of your modem will be of further use.

darkrage
17-11-2007, 18:31
bagu.cable.ntl.com

---------- Post added at 17:31 ---------- Previous post was at 17:28 ----------

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 2.8 dBmV
Downstream SNR : 33.7 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 33584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.3 dBmV
Upstream Mini-Slot Size : 2

Axegrinder
17-11-2007, 18:44
Those power levels look normal, so over subscription is a possiblilty.

darkrage
17-11-2007, 18:50
my setting allow me slightly higher speeds when it running normal - ie 20-21meg dl and 760KB+ up so if and when it works right im happy so 20% of the time i enjoy good speeds rest of the time its 1.2meg

on in an hour!
17-11-2007, 18:58
my setting allow me slightly higher speeds when it running normal - ie 20-21meg dl and 760KB+ up so if and when it works right im happy so 20% of the time i enjoy good speeds rest of the time its 1.2meg
it really sounds like your UBR is maxing out on bandwith at peak times,you may have lost faith with the techs but they can check on your UBR to see if this is causing your problems.if you do get a visit tell the tech to ring thisy,i can take it from there ;)

OldGeezer
17-11-2007, 19:02
If you downgrade you will probably find it no better.
I'm on 4M (also baguley UBR), and I have a rock solid 3.7M during daytime. Evening/weekend my speed drops to around 0.6M. Had an engineer out who fiddled a bit but it's no better. Tech support said UBR utilisation was 42%.

on in an hour!
17-11-2007, 19:05
If you downgrade you will probably find it no better.
I'm on 4M (also baguley UBR), and I have a rock solid 3.7M during daytime. Evening/weekend my speed drops to around 0.6M. Had an engineer out who fiddled a bit but it's no better. Tech support said UBR utilisation was 42%.
if thats the case with the UBR the tech should be looking elsewhere geez!

darkrage
17-11-2007, 19:11
i have had a big run around from vm techs so i wont be contacting them again until i am leaving tbh - if and when ive spoke to a uk tech the only thing i found out was when doing a tracert the network in holland that vm pass thru sometimes at peak send you via america and back causing massive pl - i once had a 24ping to holland and 150ping to maidstone so off to holland round trip usa back to maidstone wtf lol

OldGeezer
17-11-2007, 19:45
if thats the case with the UBR the tech should be looking elsewhere geez!

He had a fiddle in the street cab, the magic incantation "top tap" was mentioned. Signal levels are nigh-on perfect, yet we have:

Sat, 17 Nov 2007 18:43:21 GMT

Test 1: 1024K took 16000 ms = 64 KB/sec, approx 527 Kbps, 0.51 Mbps
Test 2: 1024K took 10141 ms = 101 KB/sec, approx 832 Kbps, 0.81 Mbps
Test 3: 1024K took 12391 ms = 82.6 KB/sec, approx 681 Kbps, 0.67 Mbps
Test 4: 2048K took 24984 ms = 82 KB/sec, approx 676 Kbps, 0.66 Mbps

Overall Average Speed = approx 679 Kbps, 0.66 Mbps

I'm seriously looking at Be now.

darkrage
18-11-2007, 11:06
sunday morning and

Sun, 18 Nov 2007 10:05:51 GMT

Test 1: 1024K took 466 ms = 2197.4 KB/sec, approx 18107 Kbps, 17.68 Mbps
Test 2: 1024K took 456 ms = 2245.6 KB/sec, approx 18504 Kbps, 18.07 Mbps
Test 3: 1024K took 454 ms = 2255.5 KB/sec, approx 18585 Kbps, 18.15 Mbps
Test 4: 2048K took 1809 ms = 1132.1 KB/sec, approx 9329 Kbps, 9.11 Mbps

Overall Average Speed = approx 16131 Kbps, 15.75 Mbps

back to a normal ish speed. come 4pm and it will be back to 1.2meg

daveybm
18-11-2007, 11:32
If it's any consolation (Which it won't be) I'm in Wallasey and I'm getting exactly what you are, after 2 phone calls (both UK) which resulted in an email telling me how to set up my network (funny I told him I'd taken the router out of the question) and another telling me to try a download from
http://gamefiles.virginmedia.com/blueyondergames/ (which gave me the amazing d/l speed of 130KB/sec yesterday afternoon) I am now waiting for another reply. If I don't get any joy I'll be getting my BT line re-installed and trying BE. I was going to go to Sky a few months back but being an eternal optimist hoped that once all the 20Meg upgrades where done the system would be sorted out sadly this doesn't appear to be the case.
PS I'm also on 20Mb/sec

darkrage
18-11-2007, 23:16
Sun, 18 Nov 2007 22:10:58 GMT

Test 1: 1024K took 9242 ms = 110.8 KB/sec, approx 913 Kbps, 0.89 Mbps
Test 2: 1024K took 7938 ms = 129 KB/sec, approx 1063 Kbps, 1.04 Mbps
Test 3: 1024K took 6196 ms = 165.3 KB/sec, approx 1362 Kbps, 1.33 Mbps
Test 4: 2048K took 12911 ms = 158.6 KB/sec, approx 1307 Kbps, 1.28 Mbps

Overall Average Speed = approx 1161 Kbps, 1.14 Mbps

see sunday night ****ty again

---------- Post added at 22:15 ---------- Previous post was at 22:14 ----------

to any vm tech - what ubr should i be going through is bagualey close to ellesmere port?

---------- Post added at 22:16 ---------- Previous post was at 22:15 ----------

just googled its in manchester omg is there no where closer for me to connect to?

TraxData
18-11-2007, 23:20
bagu.cable.ntl.com

---------- Post added at 17:31 ---------- Previous post was at 17:28 ----------

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 2.8 dBmV
Downstream SNR : 33.7 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 33584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.3 dBmV
Upstream Mini-Slot Size : 2

Waste of time downgrading, that ubr has been overloaded/oversubscribed for over a year, VM aint doing anything about it .

darkrage
18-11-2007, 23:28
so best source of action is report them to ofcom also send vm a letter stating times and dates service was not achieved (has a long log) and would like to formally complain explaining i have reported them to ofcom and to resolve this i would like early release from my dsl contract at no cost and a refund of my monthly payment for the months which they didnt provide me with the superfast dsl service of which i am paying for. obviously worded much better.

if everyone on this forum wrote to ofcom complaining they would kik AsA ass in to touch as they r the governing body over AsA.(well i think they are anyway)

ofcoms webpage for dsl complaints here (http://www.ofcom.org.uk/complain/internet/speed/)

IT Lemming
18-11-2007, 23:38
If you are looking to improve your speed by dropping back to 4Mb in E Port forget it. The only way I can improve my down loads is to go back to the old STB connection, which even though it should be the same as the Cable modem runs faster!!

Yes we could all complain, but no one is listening. Check with BT see how far you are from Hooton, and switch away from cable!!!

At peak times all my family still get good 8Mb connections via BT, but I have to wait until the early hours to get anywhere near to that!

TraxData
18-11-2007, 23:38
so best source of action is report them to ofcom also send vm a letter stating times and dates service was not achieved (has a long log) and would like to formally complain explaining i have reported them to ofcom and to resolve this i would like early release from my dsl contract at no cost and a refund of my monthly payment for the months which they didnt provide me with the superfast dsl service of which i am paying for. obviously worded much better.

if everyone on this forum wrote to ofcom complaining they would kik AsA ass in to touch as they r the governing body over AsA.(well i think they are anyway)

ofcoms webpage for dsl complaints here (http://www.ofcom.org.uk/complain/internet/speed/)

Well they have stopped all network upgrades now, so a complaint wont help anything.

Offcom have no real power, nor do ASA.

Only thing you can really do is vote with your feet and leave :(

darkrage
18-11-2007, 23:46
just emailed vm asking how to formally complain - why do i need to be near hooton - that cant be the nearest exchange to me surely? ok yes it is the closest omg thats naff im about 2 miles away.

according to zen internet i can get upto 2m adsl or 4meg+ adsl max

IT Lemming
18-11-2007, 23:52
just emailed vm asking how to formally complain - why do i need to be near hooton - that cant be the nearest exchange to me surely? ok yes it is the closest omg thats naff im about 2 miles away.

If you live in E port your exchange will probably be Hooton. Dont ask me why, check your mobile phone bills, when you have rung your home number does it say Hooton, Liverpool?

darkrage
19-11-2007, 13:58
ok well the route i am now taking is - i have contacted customer services and have now drafted a rather clever letter which will be in the post to vm today i have also contacted cisas who are willing to deal with my case if vm do not come to an agreement with me and will take this matter to court to release me from their contract and reimburse me with any compensation due to the in ability to provide me with the service they are contracted to paragraph j3 b of their terms and agreement.

I would advise anyone who is getting the same issues as me to formally complain in writing to vm include any proof you have of speeds/packet loss and include any occasions you have contacted tech support and engineer call outs etc also explain you find it unnacceptable that you are paying xx amount for a service which rarely gets above the speed for which you have shown them. Then contact cisas.org.uk who will issue you with a case number and will deal with the case if vm do not come to the outcome you have asked for.

i have looked in to Be and omg 24meg service for £22.00 that is the route i will take once released and sign back upto bt and sky.

---------- Post added at 12:58 ---------- Previous post was at 12:54 ----------


Offcom have no real power, nor do ASA.
:(

This is correct ofcom have said they can not deal with this but cisas.org.uk will;)

Horizon
19-11-2007, 17:42
darkrage, you never did say how you connect up. Is it wirelessly, usb, ethernet?

If you plug your modem straight into your pc (not the router!) via a ethernet cable (not usb!) you should get full speed.

OldGeezer
19-11-2007, 19:08
If you plug your modem straight into your pc (not the router!) via a ethernet cable (not usb!) you should get full speed.

Yes, we know you should. :rolleyes:

darkrage
19-11-2007, 21:02
darkrage, you never did say how you connect up. Is it wirelessly, usb, ethernet?

If you plug your modem straight into your pc (not the router!) via a ethernet cable (not usb!) you should get full speed.

should get full speed:mad: - well you r wrong - with or without the router i get the same so that blows that argument - as i said in first post it isnt my equipment or how i connect via my ethernet port - no im not wireless.
and yes that is what every tech support person tells me and when i do this they test it and i test it and omg its still the same ok reboot the modem ok turn of for 1 min turn on allow it time to start up and omg its still the same i have done every test regarding my equipment and my connection to the outside my problems are virgin medias ubr not my equipment.

hence why cisas are going to support my case btw

And if it was my router why would it have an internal clock and decide ok now im going to perform crap between 4pm-1am everyday but a 10am ill perform at full speed. no logic what so ever in your theory that its my router.

look evening time

Mon, 19 Nov 2007 20:18:24 GMT

Test 1: 1024K took 14138 ms = 72.4 KB/sec, approx 597 Kbps, 0.58 Mbps
Test 2: 1024K took 10620 ms = 96.4 KB/sec, approx 794 Kbps, 0.78 Mbps
Test 3: 1024K took 8924 ms = 114.7 KB/sec, approx 945 Kbps, 0.92 Mbps
Test 4: 2048K took 16089 ms = 127.3 KB/sec, approx 1049 Kbps, 1.02 Mbps

Overall Average Speed = approx 846 Kbps, 0.83 Mbps

also if i dl from blueyonder 4 items to get a true reading it adds up to approximately that speed so more evidence to suggest ubr if you would like i will trace the route as well. (already done this and emailed results to a tech who admitted no its not my equipment its your UBR)

iTekweni
19-11-2007, 21:29
Sun, 18 Nov 2007 22:10:58 GMT

Test 1: 1024K took 9242 ms = 110.8 KB/sec, approx 913 Kbps, 0.89 Mbps
Test 2: 1024K took 7938 ms = 129 KB/sec, approx 1063 Kbps, 1.04 Mbps
Test 3: 1024K took 6196 ms = 165.3 KB/sec, approx 1362 Kbps, 1.33 Mbps
Test 4: 2048K took 12911 ms = 158.6 KB/sec, approx 1307 Kbps, 1.28 Mbps

Overall Average Speed = approx 1161 Kbps, 1.14 Mbps

see sunday night ****ty again

---------- Post added at 22:15 ---------- Previous post was at 22:14 ----------

to any vm tech - what ubr should i be going through is bagualey close to ellesmere port?

---------- Post added at 22:16 ---------- Previous post was at 22:15 ----------

just googled its in manchester omg is there no where closer for me to connect to?

You do not want Bagualey as the speeds on this UBR is very slow, I have never experienced any where close to what I pay for and all VM do is blame one's equipment.

darkrage
19-11-2007, 21:31
then does as i am - hot footing away from vm before contract end without paying due to paragraph j3b of their terms.;)

IT Lemming
19-11-2007, 22:51
You do not want Bagualey as the speeds on this UBR is very slow, I have never experienced any where close to what I pay for and all VM do is blame one's equipment.

Great, now that we know it is the UBR how do you go about changing to another one?

Are we stuck with this UBR 40miles away from us, or is it possible to get rerouted to another UBR that is not so over subscribed.:(

Any techs bothered with this link:wavey:, I have tried talking to VM CS, but they have not got a clue what I am talking about, or are acting dumb, because there is nothing they can do:mad:

darkrage
20-11-2007, 15:29
you can get routed elswhere - but its a tech visit to the house i think - i had one booked a month ago he turned up (while i was in) and just posted a note through the door to say i was not home - pfff i was home all he had to do was knock or ring door bell.

on in an hour!
20-11-2007, 19:47
Great, now that we know it is the UBR how do you go about changing to another one?

Are we stuck with this UBR 40miles away from us, or is it possible to get rerouted to another UBR that is not so over subscribed.:(

Any techs bothered with this link:wavey:, I have tried talking to VM CS, but they have not got a clue what I am talking about, or are acting dumb, because there is nothing they can do:mad:
you are stuck with the UBR you are on until VM decide that its over-subscribed,thats when they will move users about to free up your UBR bandwith :( i am a tech,and i am bothered.

---------- Post added at 18:47 ---------- Previous post was at 18:44 ----------

Sun, 18 Nov 2007 22:10:58 GMT

Test 1: 1024K took 9242 ms = 110.8 KB/sec, approx 913 Kbps, 0.89 Mbps
Test 2: 1024K took 7938 ms = 129 KB/sec, approx 1063 Kbps, 1.04 Mbps
Test 3: 1024K took 6196 ms = 165.3 KB/sec, approx 1362 Kbps, 1.33 Mbps
Test 4: 2048K took 12911 ms = 158.6 KB/sec, approx 1307 Kbps, 1.28 Mbps

Overall Average Speed = approx 1161 Kbps, 1.14 Mbps

see sunday night ****ty again

---------- Post added at 22:15 ---------- Previous post was at 22:14 ----------

to any vm tech - what ubr should i be going through is bagualey close to ellesmere port?

---------- Post added at 22:16 ---------- Previous post was at 22:15 ----------

just googled its in manchester omg is there no where closer for me to connect to?
on cable (as oppose to ADSL) the distance you are from the UBR doesnt come into the equation.the problem is over-subscribed UBR's which VM need to deal with :(

John S
20-11-2007, 20:26
Im on 4mb and am getting 210kbps at present.
Im disconnecting on the 30th after losing Cable TV for 5 days last week and that with the 210kbps Broadband.
Ive been a customer for 8 years pay by direct debit about £500 a year and cant believe how long term customers are treated so badly.
All Virgin/NTL are intersted in is taking on new customers who stay for the freebies overload the UBRs to breaking point then switch to Sky.

tweetypie/8
20-11-2007, 20:39
i have 20meg atm but am wondering due to the really bad performance of 20meg is it worth me changing down to 4meg bear in mind im an online gamer - what sort of limits do you get with 4 meg - currently most weekends and evenings i get 1 meg out of 20 and for all the techs no it isnt my equipment and no im not downloading **** loads and no im not talking to india anymore as they know nothin and book engineers who come out say oh nowt wrong here its the ubr - yup already knew that. i would do a speed test and show you but it takes too long -

ps i have a quadcore q66oo - nvidea 8800 gtx - 4 gig corsair - p5ne sli - 1 1000gig hdd & 1 500gig hdd also i have a netgear router connected correctly and a black vm modem ? model.

now if you think its my hardware pls explain how and why.

so is 4 meg more stable>?

i dropped from 20 meg which was great for a few days down to 4meg which i find to be very stable ;)

IT Lemming
20-11-2007, 23:15
you are stuck with the UBR you are on until VM decide that its over-subscribed,thats when they will move users about to free up your UBR bandwith :( i am a tech,and i am bothered.

---------- Post added at 18:47 ---------- Previous post was at 18:44 ----------


on cable (as oppose to ADSL) the distance you are from the UBR doesnt come into the equation.the problem is over-subscribed UBR's which VM need to deal with :(

Would I be better off going back down to a 4Mb connection then, as I always got better connection speeds from the 4Mb STB connection I used to have.

I note your comment about the distance to the UBR not being relevant with cable, but is there not a closer UBR to cable us to that is not over loaded:confused:

darkrage
21-11-2007, 08:22
I note your comment about the distance to the UBR not being relevant with cable, but is there not a closer UBR to cable us to that is not over loaded:confused:

there probably is a closer one but they are keeping that for new customers =)

on in an hour!
21-11-2007, 17:21
Would I be better off going back down to a 4Mb connection then, as I always got better connection speeds from the 4Mb STB connection I used to have.

I note your comment about the distance to the UBR not being relevant with cable, but is there not a closer UBR to cable us to that is not over loaded:confused:
everyone goes through a dedicated UBR.as i said distance doesnt matter,its the physical moving of users on 'maxed-out' UBR's that needs to be addressed :(

darkrage
21-11-2007, 21:22
yes well knowing what is at fault doesnt solve the problem - my letter should be with complaints department now so i should hear back in writing soon.

darkrage
06-12-2007, 23:00
the letter i sent got me a call from retentions dept - so i explained to the not so nice lady what was going on and the fact that vm are breaking their own terms and conditions and went on to explain that cisas are going to look in to it if vm move to deadlock with me.

she said i can drop to 4meg - i said no - i want to leave at no cost to myself due to the terms being broke by vw she said oh right ok goto cisas and hung the phone up on me.
so i called back and she was not at her desk still awaiting call back - im going to give head office a ring after work tomoz to get this sorted.

darkrage
07-12-2007, 17:00
ok finally got thru to retentions - they have agreed to let me go - (at no cost to my self) -

ive ordered my phone line from bt and ordered sky tv and as soon as i get my MAC code i will be ordering 'be broadband unlimited'

so ty to all those who have helped me in the past and good luck to those with problems.