View Full Version : I guess its a minority or what?
myblueocean
12-11-2007, 12:19
What's happening here with people complaining about speeds?
May be the people are just unfortunate to live somewhere were virgin media isn't applying itself.
What about AOL?
;)
smeagoly1
12-11-2007, 14:30
I think the majority are what was Telewest/Blueyonder and NTL users, got used to a decent top quality service prior to the takeover by VM. Then this year kaput! :( This after several years of reliable and tbh 99.9999% stable speeds forall users.
I can't speak for new customers, only from my view as one of the first Telewest Users in my geographic area. This after several years of reliable and tbh 99.9999% stable speeds.
If it was just one or two complaints, you can put that down to "I want it now, but don't know or can't be bothered to find out if my hardware is compatable"
Simple answer for one of the above,VM could do a blanket mail or make Information more pronounced on the VM website. They blanket mail about services they can supply, why not a help guide to possible issues on how to resolve slow speed issues. "OR" do i see a chink in my own suggestion of the we can get 25p a min several times off each person for that :)
There has been a breakdown in my eyes over customer records, and care I.E we upgraded your old BB package and never bothered to check that the old modem supplied or network are capable. I fell into that area. Got my old SB replaced and speeds got from under 1meg to 5Meg... took me another month though of mails to get through to tech support that I should atr least be getting tripple that. Eventually pooooof overnight it did.
TBH all ISP's have their good and bad points. I can't mention without the post getting deleted what AOL used to be called in the dial up world, a few years back.
AOL soon bowed down to pressure to stop charging something like 3 quid an hour after your initial 15 hours a month or so.
My first dial up ISP was Deamon, ace company to deal with, just a pitty at the time there were no plans for unlimited usage for a set fe,e for most people at the time, I would have stopped with them, way back in 89 :) ah happy days.
BT sucked at the time when you got restricted to 2 Gig a month, boy gaming will soon sucked that dry. Not sure what they are like now.
I'll say it once more only.There are thousands of VM customers who are very happy and have no complaints.Some that do have problems/complaints find their way here and complain vociferously.The others just leave VM and go to another provider without a backward glance because they are busy getting on with life.Indeed the vast majority of people out there if confronted with bad service usually just drop the service/retailer and look for someone else.
So the few who are here are just that,a few.
Some of us are quite happy BECAUSE we are getting a good service for what we are paying.Some of us have looked at alternatives and have decided that all is not greener anywhere else.
Then there are those of us who just like manking about all sorts of issues.;)
Having just spent the last few weeks with an again terrible service it seems someones....hit that switch again.:erm:
Mon, 12 Nov 2007 16:10:57 GMT
Test 1: 1024K took 3909 ms = 262 KB/sec, approx 2159 Kbps, 2.11 Mbps
Test 2: 1024K took 1922 ms = 532.8 KB/sec, approx 4390 Kbps, 4.29 Mbps
Test 3: 1024K took 1906 ms = 537.3 KB/sec, approx 4427 Kbps, 4.32 Mbps
Test 4: 2048K took 3561 ms = 575.1 KB/sec, approx 4739 Kbps, 4.63 Mbps
Overall Average Speed = approx 3929 Kbps, 3.84 Mbps
10 mins later even....
Mon, 12 Nov 2007 16:20:05 GMT
Test 1: 1024K took 3302 ms = 310.1 KB/sec, approx 2555 Kbps, 2.5 Mbps
Test 2: 1024K took 2184 ms = 468.9 KB/sec, approx 3864 Kbps, 3.77 Mbps
Test 3: 1024K took 2220 ms = 461.3 KB/sec, approx 3801 Kbps, 3.71 Mbps
Test 4: 2048K took 3991 ms = 513.2 KB/sec, approx 4229 Kbps, 4.13 Mbps
Overall Average Speed = approx 3612 Kbps, 3.53 Mbps
To repeat this test from the source server click here.
It`s the old "forward a bit,forward a bit more...oops back a bit" routine
RealDiamond
12-11-2007, 16:48
yep people who don't have problems don't need to post.
unless to solve other peoples problems.
( or to get that stupid blue banner to disappear ;) )
yep people who don't have problems don't need to post.
unless to solve other peoples problems.
( or to get that stupid blue banner to disappear
lol......we`ve had problems with this poxy 20Mb since first being upgraded in June.Again last night our 1Mb stb was faster than the 20Mb sacm.Even after midnight.
For 4 weeks in Aug/Sept it eventually made an appearance...but,it just dissappeared again one day and for the last 4/5 weeks it has been a 1-4Mb service again.
Until this afternoon of course.
If our speeds have improved just today,again,then mabey others may too.
Some of us are quite happy BECAUSE we are getting a good service for what we are paying.
27% of users according the the last Which? survey.
27% of users according the the last Which? survey.
Can you provide a link? Thanks.
ultimate
12-11-2007, 20:13
I think VM service is just like any typical British service, its a post code lottery.
Mon, 12 Nov 2007 23:18:04 GMT
Test 1: 1024K took 13136 ms = 78 KB/sec, approx 643 Kbps, 0.63 Mbps
Test 2: 1024K took 12747 ms = 80.3 KB/sec, approx 662 Kbps, 0.65 Mbps
Test 3: 1024K took 12319 ms = 83.1 KB/sec, approx 685 Kbps, 0.67 Mbps
Test 4: 2048K took 20034 ms = 102.2 KB/sec, approx 842 Kbps, 0.82 Mbps
Overall Average Speed = approx 708 Kbps, 0.69 Mbps
Damn those anomalies eh;)
Can you provide a link? Thanks.
www.which.co.uk/broadband
You must be a Which? member to view poll results.
slowcoach
13-11-2007, 12:44
I think VM service is just like any typical British service, its a post code lottery.
Agreed, if you *have* a postcode VM is erratic. ;)
19Meg now, 6Meg earlier this morning.
www.which.co.uk/broadband (http://www.which.co.uk/broadband)
You must be a Which? member to view poll results.
Well not much help then..thanks anyway.:)
27% of users according the the last Which? survey.
Where was VM on the table? (position nn out of nn).
slowcoach
13-11-2007, 20:16
Where was VM on the table? (position nn out of nn).
Guess
Tue, 13 Nov 2007 20:09:48 GMT
Test 1: 1024K took 9123 ms = 112.2 KB/sec, approx 925 Kbps, 0.9 Mbps
Test 2: 1024K took 12820 ms = 79.9 KB/sec, approx 658 Kbps, 0.64 Mbps
Test 3: 1024K took 10923 ms = 93.7 KB/sec, approx 772 Kbps, 0.75 Mbps
Test 4: 2048K took 19890 ms = 103 KB/sec, approx 849 Kbps, 0.83 Mbps
Overall Average Speed = approx 801 Kbps, 0.78 Mbps
To add my ten pennorth:- I was a satisfied ntl user .Now I'm one of what seems like many dissatisfied Virgin customer who wants an improvement , or will soon be an ex Virgin customer.The service lately has been abysmal, as also has been the response to complaints via email. Most times all you get is a message it has been received, then nothing more.
Tue, 13 Nov 2007 21:01:15 GMT
Test 1: 1024K took 23194 ms = 44.1 KB/sec, approx 363 Kbps, 0.35 Mbps
Test 2: 1024K took 36506 ms = 28 KB/sec, approx 231 Kbps, 0.23 Mbps
Test 3: 1024K took 24645 ms = 41.5 KB/sec, approx 342 Kbps, 0.33 Mbps
Test 4: 2048K took 54160 ms = 37.8 KB/sec, approx 311 Kbps, 0.3 Mbps
Overall Average Speed = approx 312 Kbps, 0.3 Mbps
To repeat this test from the source server click here.
An all time low here.:rolleyes:
Some proper downloads are 3 times faster than the speedtest of course...... about a full Mb.
IT Lemming
13-11-2007, 22:15
I'll say it once more only.There are thousands of VM customers who are very happy and have no complaints.Some that do have problems/complaints find their way here and complain vociferously.The others just leave VM and go to another provider without a backward glance because they are busy getting on with life.Indeed the vast majority of people out there if confronted with bad service usually just drop the service/retailer and look for someone else.
So the few who are here are just that,a few.
Some of us are quite happy BECAUSE we are getting a good service for what we are paying.Some of us have looked at alternatives and have decided that all is not greener anywhere else.
Then there are those of us who just like manking about all sorts of issues.;)
As a happy NTL Customer, and before that a happy Cable & Wireless customer I have to disagree.
I have been on broadband ever since C&B introduced it to this area, and had very few problems. Where there have been issues I have been able to call up customer services, and in most cases get things sorted out.
VM customer services are a joke, they are running to a script (and charging 25p/min for the privilege!), and the majority of the time, I probably know more about the way the broadband connection works than they do!
Even when you get an engineer out, you have to tell them what they need to do, as they have not got a clue!! (Sorry to any clued up techs out there!)
And where you may ask did I get all my knowledge and experiences from - Answer this forum :dunce:
If you are getting a good service then good for you, but trust me there are many thousands out there who are not, and have the wife or kids on your back because the internet isnt working again.:mad:
I am paying £37 a month for a 'up to 20Mb' service that is running as slowly as the first 512k service I had with C&W. And I haven't moved house, still in the same location,still the same cables running to the house from the big green box in the corner of the street.
If we are going to get the truth out of VM, then lets get the UK government to fix this issue.
http://petitions.pm.gov.uk/Crystalclear/
Then at least we will all know what we can get, and not this 'up to 20Mb' C*ap.
If we are going to get the truth out of VM, then lets get the UK government to fix this issue.
http://petitions.pm.gov.uk/Crystalclear/
Then at least we will all know what we can get, and not this 'up to 20Mb' C*ap.
If my connection was as bad as yours, the last thing that would cross my mind would be to make or sign a petition. Changing provider would be the first thing. Those petitions are meant for slightly more serious issues than broadband speeds or lack of. It's no wonder the government ignores them when they're used for matters as trivial as this.
IT Lemming
13-11-2007, 22:59
If my connection was as bad as yours, the last thing that would cross my mind would be to make or sign a petition. Changing provider would be the first thing. Those petitions are meant for slightly more serious issues than broadband speeds or lack of. It's no wonder the government ignores them when they're used for matters as trivial as this.
You have got a point, I only mention the petition out of frustration at the service, and lets face it getting less than 1.0 Mb when I should be getting 'up to 20Mb'
If VM came clean for once and told us we might actually believe they are going to do something about it.
Think it is time to cut the cable:angel:
ECW_Original
13-11-2007, 23:28
You have got a point, I only mention the petition out of frustration at the service, and lets face it getting less than 1.0 Mb when I should be getting 'up to 20Mb'
If VM came clean for once and told us we might actually believe they are going to do something about it.
Think it is time to cut the cable:angel:
I dont know what you are complaining about, it IS an UPTO service!!
lol only joking fella, Im in the same boat, but this is totally beyond a joke!!
Sadly, as they are advertising it as UPTO then AFAIA, they can and have been getting away with these appaling speeds for (IMO) far too long! its time someone came down on VM hard until they pulled their fingers outta their asses!:rolleyes:
IT Lemming
13-11-2007, 23:39
I dont know what you are complaining about, it IS an UPTO service!!
lol only joking fella, Im in the same boat, but this is totally beyond a joke!!
Sadly, as they are advertising it as UPTO then AFAIA, they can and have been getting away with these appaling speeds for (IMO) far too long! its time someone came down on VM hard until they pulled their fingers outta their asses!:rolleyes:
Here is one for all you technicians out there. For a test I have just switched back to the STB connection I used to have, instead of the Modem, and guess what, got down load speeds of 4Mb, and yet the 20Mb connection is giving me less than 2Mb.
Can anyone explain that !!
How can this be, I was always told that modem connections are quicker, and it must connect to the same box? I would assume therefore that either my modem is faulty or I am getting shaped down to below 2Mb.:confused:
Here is one for all you technicians out there. For a test I have just switched back to the STB connection I used to have, instead of the Modem, and guess what, got down load speeds of 4Mb, and yet the 20Mb connection is giving me less than 2Mb.
Can anyone explain that !!
How can this be, I was always told that modem connections are quicker, and it must connect to the same box? I would assume therefore that either my modem is faulty or I am getting shaped down to below 2Mb.
As much as that .....you lucky sod:p:
We have a 1Mb stb that has often been running faster than our 20Mb cable modem recently.
Wed, 14 Nov 2007 00:13:16 GMT
Test 1: 1024K took 6989 ms = 146.5 KB/sec, approx 1207 Kbps, 1.18 Mbps
Test 2: 1024K took 5417 ms = 189 KB/sec, approx 1557 Kbps, 1.52 Mbps
Test 3: 1024K took 7422 ms = 138 KB/sec, approx 1137 Kbps, 1.11 Mbps
Test 4: 2048K took 12553 ms = 163.1 KB/sec, approx 1344 Kbps, 1.31 Mbps
Overall Average Speed = approx 1311 Kbps, 1.28 Mbps
To repeat this test from the source server click here.
We`re erm...whizzing along tonight though..........:rolleyes:
---------- Post added at 00:26 ---------- Previous post was at 00:15 ----------
Wed, 14 Nov 2007 01:23:52 GMT
Test 1: 1024K took 9428 ms = 108.6 KB/sec, approx 895 Kbps, 0.87 Mbps
Test 2: 1024K took 8883 ms = 115.3 KB/sec, approx 950 Kbps, 0.93 Mbps
Test 3: 1024K took 8932 ms = 114.6 KB/sec, approx 944 Kbps, 0.92 Mbps
Test 4: 2048K took 18198 ms = 112.5 KB/sec, approx 927 Kbps, 0.91 Mbps
Overall Average Speed = approx 929 Kbps, 0.91 Mbps
To repeat this test from the source server click here
The 1Mb stb
---------- Post added at 00:27 ---------- Previous post was at 00:26 ----------
Wed, 14 Nov 2007 00:20:02 GMT
Test 1: 1024K took 11634 ms = 88 KB/sec, approx 725 Kbps, 0.71 Mbps
Test 2: 1024K took 7064 ms = 145 KB/sec, approx 1195 Kbps, 1.17 Mbps
Test 3: 1024K took 10804 ms = 94.8 KB/sec, approx 781 Kbps, 0.76 Mbps
Test 4: 2048K took 28841 ms = 71 KB/sec, approx 585 Kbps, 0.57 Mbps
Overall Average Speed = approx 822 Kbps, 0.8 Mbps
To repeat this test from the source server click here.
And the 20Mb sacm this time
bluecandylover
14-11-2007, 02:39
For the first time in ages I am downloading at transfer rate of 1.7MB/s, and downloaded a 3.6gig file pretty quick.
I know that the IE picture below has a bug oin it because of the 2gig+ downloaded, but firefox has a bug on my end which makes it stop downloading at 4Mb...
Download Failed (1)
Kind Regards.
Blue.
TraxData
14-11-2007, 02:43
For the first time in ages I am downloading at transfer rate of 1.7MB/s, and downloaded a 3.6gig file pretty quick.
I know that the IE picture below has a bug oin it because of the 2gig+ downloaded, but firefox has a bug on my end which makes it stop downloading at 4Mb...
http://img222.imageshack.us/img222/8416/lmaoniceiealthoughbugedid9.jpg
Kind Regards.
Blue.
Yea but look at the time of night your having to stop up just to get that speed, not exactly value for money? :p:
bluecandylover
14-11-2007, 02:52
Yea but look at the time of night your having to stop up just to get that speed, not exactly value for money? :p:
hehe yeah I suppose, my connection is usually 2Mb speed haha.... My Sky BB was slower mind, earlier it dowloaded at about 20kB/s max on that file (It's synch'd at 5Mb)
But I am glad my Virgin connection is stable mind, not disconnecting all the time like Skys did, but I do agree, we're paying for 20Mb, we should get 20Mb.
I even waited till this time of night to download Fedora so I missed the management system too, dread to think of the speed then!
Kind Regards.
Blue.
EDIT: Again good speed, does'nt usually improve at night!!!
http://img254.imageshack.us/img254/4480/eeeekrq1.jpg (http://imageshack.us)
IT Lemming
14-11-2007, 21:54
I was being generous with the 2Mb....
Wed, 14 Nov 2007 21:53:08 UTC
1st 512K took 7609 ms = 67.3 KB/sec, approx 555 Kbps, 0.54 Mbps
2nd 512K took 9235 ms = 55.4 KB/sec, approx 456 Kbps, 0.45 Mbps
3rd 512K took 6312 ms = 81.1 KB/sec, approx 668 Kbps, 0.65 Mbps
4th 512K took 3438 ms = 148.9 KB/sec, approx 1227 Kbps, 1.2 Mbps
Overall Average Speed = approx 727 Kbps, 0.71 Mbps
This is more the norm for the 20Mb cable modem connection
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