View Full Version : I'm Through with VIRGIN
I've been a customer for 8 years but after tomorrow, I will be no longer.
Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone
:mad:"tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges.":mad:
I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back.
anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.
I've been a customer for 8 years but after tomorrow, I will be no longer.
Since I got upgraded to 20meg I've been lucky to get 2Meg every time I phone
:mad:"tech support *Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. And even though it's a network problem, and neither of us can understand what each other is saying. we won't refund your call charges.":mad:
I called "customer service" (that's a joke in itself) to complain and ask for my calls and my bill to be adjusted and i got told " your getting internet access and we do say speeds of up to 20meg", well that is the straw that broke the camels back.
anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.
Then VM wonder why there users are up in arms when they are treated to that sort of service.
:welcome:
same with me mate, getting crappy speeds, I won't be leaving just yet but im starting to look around for a better deal.
As am I, on the phone to BT now to get my line re-instated :mad:
myblueocean
11-11-2007, 15:43
The only connection I think you can trust is 2MB. I'm not even with a media anyway, may be soon though.
ultimate
11-11-2007, 15:54
This is what I got now:
http://www.speedtest.bbmax.co.uk/results.php?t=1194796286&v=2743362
Yesterday VM phoned me to upgrade me to 20M with a modem, I wrote 3 times to complain about the diabolical speeds in the evenings and week ends, I said what the hell, no harm trying, if that turns out to be no good, confidence is very low here, I am leaving straight away. I have signed up with Tiscali good or bad I don't know but its a risk I am willing to take.
myblueocean
11-11-2007, 15:59
May be people should get the web connection in the new year. New years resolution?
mortakos
11-11-2007, 16:43
I have had problems with VM for the past two months but the last two weekends was the end of the straw for me. I already called BT, SKY and Bethere to finally get quality service. But before all that i have filed complaint with ISPA so that others can be warned. Funny enough once i filed the complaint an Executive Director of VM called me the next morning and promised me that a team of specialist will come to my house and will not leave until i receive the services that i am paying for. However noone showed up and to add to that ive had complete loss of service all weekend. WAY TO GO VM. It will not be long until VM ends up like Marconi.......
slowcoach
11-11-2007, 19:08
Magic! :D
Good on you for leaving. I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up.
Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels, a pitiful HD service, crap technicians, crap systems, staff who don't call or visit when they say they will, crap boxes that don't work properly, V+ that is overpriced and has nothing a cheap PVR can't give you, broadband that doesn't seem to change speed no matter what package you pay for, on demand that frequently crashes and is a nightmare to navigate, endless billing mistakes, promises that aren't kept, etc, etc, etc....
why oh why do Virgin's customers put up with it? Apparently customer numbers are INCREASING! If people don't vote with their feet there is no incentive for them to improve. I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment. As the guy I spoke to when I left said 'well looking at your account I can see that we've not done anything you requested of us and I can completely understand why you're going, give us a year or so to settle down and get rid of some of the staff who aren't performing and call us back'. He promptly sorted out the myriad of billing errors and finally sorted out my disconnection. I told him if only the rest of VM staff were so honest and efficient, I wouldn't have left.
I'm sure some admin will say that the staff aren't to blame, but I'm sorry many of them are completely useless and that combined with their rubbish systems and sub-standard services are the reasons so many people use this forum.
I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up.
You cannot be serious - BT support has been dire in the past from what I have experienced. Also, what is it that you find difficult about so many people staying with VM? Not everyone has a problem with the service and as for people experiencing speed issues, at the end of the day, there is no SLA, thus no guaranteed constant speed.
Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels
Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).
why oh why do Virgin's customers put up with it?
You have the assumption that because you disliked your services from VM that every other customers should feel the same way you do. It isn't the case.
I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment.
Well there is something I do agree on. :)
anyone else having problems, then leave Virgin they will soon get the message, or go bankrupt.
You're not the only one, you'd have to get up pretty early and practice alot to get service worse than VM. I'm surprised it's as bad as it is without someone putting in some serious practice.
I don't even attempt to phone the support line anymore, it's a complete waste of time. The next time it goes off, it will be staying off permanently.
---------- Post added at 10:51 ---------- Previous post was at 10:44 ----------
Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).
Hype within hype!!! ... and now.. back to reality.....
While I don't have any major issues with VM I will be leaving solely for cost and a few personal gripes. For me it's that one of Sky's offers is about £20 cheaper than what I currently pay so I will going to them and back to BT for phone.
Now I know that there are many supporters of VM here, and I don't want to go down the Sky vs. VM road! But I feel the I don't notice that much of a difference between my old Talk Talk connection and VM's offering, and with Sky chucking it in with their offers I'm going down that route.
My other gripes are that my stb regularly needs rebooting and it won't go beyond 6am the next day! :confused: And I also want the full range of services from Sky ie channels and red button features.
For me it's a matter of choice, not loyalty. It's a consumers choice and Sky are currently offering the services I want at price that is cheaper than my current provider.
TraxData
12-11-2007, 14:18
Let's face it, VM TV has always been crap, phone service has just been "ok" nothing special.
Broadband was the only good thing they had going for them (for the most part rock steady, hardly had any trouble, fair enough some ubrs was overloaded mostly thanks to the cloners etc)
But now they've screwed that up i cant see a real point for stopping with VM anymore.
I said it on a few other threads but i am exactly the same BT are coming out on the 14th to install a new landline and although they charged me £125 for it i am glad to see the back of VM. Its a shame as said above the BB for me up until about 3 months ago was rock solid 20mb now it is so random. Peak times it is awfull when playing games over xbox live out of all my friends in the same games i am the only one with lag issues. Bebroadband is my next ISP i think, i should get between 8-10mb this is with me being around 2.3km from the exchange (my mates gets around 16mb dl) (not as fast but at least it will be pretty consistant) and between 1.3 - 2mb up all for around £20 a month.
Crossy
I’m in the same Boat….I dropped the Virgin phone and TV and went over to sky-digital and its fantastic. My 2mb BB with Virgin has been really bad over the last few months, I have never had much trouble with NTL but recently it’s been rank rotten and it’s started to disconnect.
I’m not a heavy user but I expect when I switch the pc on for the Bb to be there and it just has not a few times which is unacceptable for me. Everyone knows Virgin is in poor shape there on the ropes with everyone else pounding them silly….Sky must be laughing at Virgins pathetic attempt. I always have a smile when I see the guy with the avatar with the wee guy ****ing on sky….Aye right I’m afraid it’s the other way around and the wee guy is not just ****ing its from a very high height.
I hate the bother of it all but I’ve been looking into BT etc as we never disconnected from them as the Virgin phone was just a rarely used second land line.
Berealwith
12-11-2007, 19:23
Well VM have admited this for thier adsl service ........... comment below
We are currently experiencing an uneven spread of traffic across different parts of the network, causing some customers to experience degradation in their broadband performance. This problem was also exacerbated by an unplanned outage which has been resolved. The traffic issue has been identified and the fix has been implemented. In conjunction with the broader improvements we are putting in place these should result in a significantly improved service. We’d like to apologise for the inconvenience this may have caused you. We are monitoring the situation closely on a daily basis and will post further updates if necessary. In some individual cases, customers using routers or the Virgin Wireless Kit may also benefit immediately from forcing a new session by switching your router off & on again at the wall socket. We take our customer’s experience seriously and are working to resolve any issues as quickly as possible.
this is the linky http://gps.virgin.net/service-announcements/serviceInfo?serviceId=267
Don't you think it's about time they said the same for thier cable service........Come on Branson own up !!!!!!!!!!!!
You cannot be serious - BT support has been dire in the past from what I have experienced. Also, what is it that you find difficult about so many people staying with VM? Not everyone has a problem with the service and as for people experiencing speed issues, at the end of the day, there is no SLA, thus no guaranteed constant speed.
OMG! I just knew a member of CF team would find some way to pick at my post and take bits of it out of context.. grrr!
I said BT is far from perfect (it's far from being cheap for a start!), but I had several issues to resolve via CS and they called back promptly and always resolved the problems quickly. Yeah, they were perfect and many staff were obviously based in India, but the thing is they obviously had a more integrated CS system and better information to hand, so were able to resolve problems whereas VM staff just couldn't and made so many errors, even some more capable VM staff were shocked. I'm certainly not the only person to have this experience of VM. I can understand why people stay with VM, there are a myriad of reasons - a few have good experiences, some have low expectations, some can't be bothered, others are believing the ads and have just joined, yet others are hoping things will improve in future.. that said, I do really feel that if more people left, it would force them to start to make some real improvements more quickly.
Regarding the speed, huge numbers of people complain about VMs internet speed and VM has admitted themselves that bandwidth issues are holding them back from launching a decent HD service. The big problem is that for large numbers of people who pay extra for higher bandwidth VM services, just don't get better bandwidth and VMs equipment, systems and staff incompetence really gets on people's nerves. Why on Earth does this forum exist if everyone thinks VM services are perfect? Yes, there is no SLA, but VM claim to have a fantastic broadband service, when for many people it just isn't. I thought going back to ADSL would lead to a big drop in speed from my 20MB VM services, but I personally noticed a big speed increase (especially out of peak hours) after switching even though my ADSL line only goes up to 7MB.
Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).
It's strange that Tiscali managed to come to an arrangement with Sky. Also VM underplay the fact that Sky offered a lot more (esp access to HD channels) with their offer. Sure Sky leave a lot to be desired, but I think it shows incompetence that VM could not come to an arrangement with Sky (or even allow its customers to decide whether or not to pay the few extra quid for Sky channels as an extra). The public row has not done customers any favours and whilst I hope that the High Court action leads to a good result for all concerned, I don't think VM is completely without blame in this matter.
You have the assumption that because you disliked your services from VM that every other customers should feel the same way you do. It isn't the case.
I absolutely don't think this is true, but as I said before, if so many people hadn't had such poor experiences of VM, this forum wouldn't exist.
Well there is something I do agree on. :)
Hmm well that was gracious of you, but I'm not posting my opinions with the idea that everyone will agree with everything I have to say. I hope that you are more respectful of other contributors' opinons in future. IMHO CF team members should only criticise people who are being genuinely out of order and provide their own opinions and knowledge rather that trying to nit-pick through other people's posts in a petty manner.
If only Tiscali would hurry up and get their network spread more widely with HD/PVR services, they could really give VM, Sky and BT the kick up their butts that they all need. The forthcoming services from Orange (and hopefully O2 on their v fast ADSL2 service) will also help give people the choice they really need. BT and Sky are overpriced, VM have a ton of network, equipment and staff issues to sort out and change is long overdue.
It's a real shame VM ditched NTL's plans to move to MPEG4 TV as that would have enabled them to raise their game significantly (esp with regard to HD) and ditch the crappy set-top boxes that are causing so many problems.
Mick Fisher
13-11-2007, 00:34
Hmm well that was gracious of you, but I'm not posting my opinions with the idea that everyone will agree with everything I have to say. I hope that you are more respectful of other contributors' opinons in future. IMHO CF team members should only criticise people who are being genuinely out of order and provide their own opinions and knowledge rather that trying to nit-pick through other people's posts in a petty manner.
If only Tiscali would hurry up and get their network spread more widely with HD/PVR services, they could really give VM, Sky and BT the kick up their butts that they all need. The forthcoming services from Orange (and hopefully O2 on their v fast ADSL2 service) will also help give people the choice they really need. BT and Sky are overpriced, VM have a ton of network, equipment and staff issues to sort out and change is long overdue.
It's a real shame VM ditched NTL's plans to move to MPEG4 TV as that would have enabled them to raise their game significantly (esp with regard to HD) and ditch the crappy set-top boxes that are causing so many problems.
I have been with VM since the analogue days when they were ComTel and in all those years they have never raised their game. In fact they have got steadily worse over the years before descending to the present disasterous situation they find themselves in.
While the present collection of buffoons continue to run this almost bankrupt shambles of a Company things will never get better.
DerekRothwell
13-11-2007, 18:21
I read this off another website, and ended up with tears rolling down my face as I read it.
I believe this was actually sent to NTL a while back. I have edited it as I see fit - mods please amend if I have missed anything.
Seems NTL/Blueyonder/VM have been getting irate customers for years now.
Dear Cretins,
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.
My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat ar*e waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website... how? I alleviated the boredom to some small degree by [censored] for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived - a total of six weeks after I had requested it, and begun to pay for it.
I estimate that the downtime of your internet servers is roughly 35%... these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been un-helpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled ******* jugglers.
I have been informed that a telephone line is available (and someone will call me back), that no telephone line is available (and someone will call me back), that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman... and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important tea moments to attend to.
Frankly I don’t care, it’s far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue.
I thought BT were sh*t, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That’s why I chose NTL, and because, well, there isn’t anyone else is there?
How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - w*nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver – any such activity will be greeted initially with hilarity and disbelief – although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you, and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it’s worthless employees.
Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of tw*ts,
Yours psychotically,
I have seen that a few times, it always makes me laugh.
If only he was'nt about 100% right. ;)
scrotnig
13-11-2007, 19:13
I have signed up with Tiscali good or bad I don't know but its a risk I am willing to take.
I can tell you now. Bad! Rethink before it's too late.
Whatever the issues with Virgin, and there are lots, my speed is appalling, but Tiscali are ten times worse. They aim at the bargain basement market and ALL their customer support is in India. Once you're with them you'll never get away, they won't give you a MAC.
I implore you, don't use Tiscali. You'll regret it.
UPDATE***************
Phoned VM to disconnect 4 Times before I spoke to someone with any sense, and after 30mins trying to explain why i wanted to leave I was given £19 off my bill till Feb for VM to rectify the problem.
So I'm still a customer until Feb, AT LEAST.
well i ordered a new BT line, which will come on wed, i will order Be there Broadband 24meg after that
i am only 2 months on of my 12 month contract with virgin media.
i hope it will be easy
any tips or experiance on cancling ur ontract after being 2 months in it
i have complaied almost every week about the bad service and they sent out 2 engeiners already
well i ordered a new BT line, which will come on wed, i will order Be there Broadband 24meg after that
i am only 2 months on of my 12 month contract with virgin media.
i hope it will be easy
any tips or experiance on cancling ur ontract after being 2 months in it
i have complaied almost every week about the bad service and they sent out 2 engeiners already
Just tell them that the service you ordered is not what you are getting.
They will tell you there will be a cancelation fee. But I'm sure you could spout about all the complaints you've made and that they are in breach of contract.
do u know how much the cancelation fee is?
and do u know how long it takes to cancle it?
Musicman
17-11-2007, 17:10
I believe the cancellation fee, is basically the monthly amount you have paid, for the number of months remaining on the contract.
So if you pay £30/month, and you have only had it two months, then it would be 10x£30, or £300!!!!
I believe the cancellation fee, is basically the monthly amount you have paid, for the number of months remaining on the contract.
So if you pay £30/month, and you have only had it two months, then it would be 10x£30, or £300!!!!
:shocked: thoes mother loving sons of :monkey:
i pay £37 per month = £370!!!
are u sure? :confused:
thoes mother loving sons of
I know how much of a cancelation fee they`d get out of me......:erm:
Our original 12 months started last March anyway so i believe we could now kick them into touch without incurring any cancelation fee`s.Not that i would of course.
BB speeds are not the be all & end all even though i dont accept them without a bit of fun & games on that phone....next step is package reduction i think as we probably dont even need 20Mb i now realise.
I`m not sure if their typical "shut em up" 3 month deals count as contracts or not but thats what we`re on atm as far as the bb is concerned.....supposed to be anyway.
All traces of said agreement though and indeed any mention(notes) of the previous calls to TS & CS that resulted in our paying half price atm had apparently vanished from their systems last week.In fact,it had never even existed according to the 2 different departments i initially spoke to on Friday.
A few days,a couple more calls and an engineer later it had magically reappeared.:erm:
They must have had system problems Friday she said,
"viruses & spyware" i asked:D
Sat, 17 Nov 2007 19:13:16 GMT
Test 1: 1024K took 4130 ms = 247.9 KB/sec, approx 2043 Kbps, 2 Mbps
Test 2: 1024K took 5332 ms = 192 KB/sec, approx 1582 Kbps, 1.54 Mbps
Test 3: 1024K took 5747 ms = 178.2 KB/sec, approx 1468 Kbps, 1.43 Mbps
Test 4: 2048K took 11125 ms = 184.1 KB/sec, approx 1517 Kbps, 1.48 Mbps
Overall Average Speed = approx 1653 Kbps, 1.61 Mbps
To repeat this test from the source server click he
Damn.......and i thought everyone would be watching bloody Xfactor just now:rolleyes:
sallycinnamon
17-11-2007, 19:47
xiao
I am also 2months into contract, and phoned a couple of days ago to cancel due to crap speeds (20mb, yeah rite!). They told me they would have to charge me £10 per month for every month remaining on the contract. They have booked me an engineer visit, and if the prob turns out to be theirs, they will let me out without penalty. Meantime, they have knocked £8pm off the BB.
thanx for the heads up i am going to be fighting to get free canclations, i am going to threaten them saying i will be complain to ofcom and watchdog for bad CS TS and S
should i ask for the manager stright away or argue wit the first person i get on the phone.
UPDATE***************
Phoned VM to disconnect 4 Times before I spoke to someone with any sense, and after 30mins trying to explain why i wanted to leave I was given £19 off my bill till Feb for VM to rectify the problem.
So I'm still a customer until Feb, AT LEAST.
i dont get it!!
is the service bad or just not worth the money? surely if your service is that dire your better off paying somebody else for a "decent" service.
kgibsonuk
17-11-2007, 20:34
Well another weeked of severely substandard service (Disconnects every few minutes and a solid download speed of 0.9k/s on a 20meg service) I myself will be jumping ship as soon as I get a BT line installed. I really don't know how VM can get away it.
sallycinnamon
17-11-2007, 20:49
thanx for the heads up i am going to be fighting to get free canclations, i am going to threaten them saying i will be complain to ofcom and watchdog for bad CS TS and S
should i ask for the manager stright away or argue wit the first person i get on the phone.
Depends who you get first .... I actually spoke to a really nice lady after holding for 20mins, so didnt ask for anyone else! Explained to her that speeds were really bad, especially past few weeks, not to mention phone being cut off for 5 days for no reason. I did have to argue my point about them not keeping their side of the contract, and she then put me through to BB support on a conf call.
Again, I was put through to a great bloke who seemed to know his stuff. The fact that I can get really good speeds early morning, and late at night, but crap, under 2meg speeds in the eves and weekends, he accepted it was most likely a congestion issue. They wanted to book an engineer visit anyway, and if it turns out that congestion is the problem, then I assume (hope) they'll let me go without having to pay any more on my contract :)
Having said all that, I've phoned CS a few times before, and they've been damnn rude and dismissive. BB support have always blamed my equipment etc. This time I went straight to cancellations, and also mentioned that I'd made a compaint to Consumer Direct, so that might have added some weight lol ;)
i dont get it!!
is the service bad or just not worth the money? surely if your service is that dire your better off paying somebody else for a "decent" service.
It is worth the money if you are getting what you pay for.I'm paying for 20meg BB and getting roughly 2meg.
If people keep complaining and keep getting money off or leaving then VM will have to do something about it.
All these people who say they are not getting any problems with their 20meg BB are
a> VM workers trying to keep the peace
b> Are very lucky. But their time will come when they are not getting full speed.
Last Friday my broadband modem kept getting cut off and all day that Saturday I tried to get through to broadband support but never managed it; I eventually got through on the Sunday and a engineer came out today and replaced my modem.
Seems like after 6 years of hammering my 120 gave up the ghost and I now have a 255 and its very stable.
homealone
17-11-2007, 21:08
It is worth the money if you are getting what you pay for.I'm paying for 20meg BB and getting roughly 2meg.
If people keep complaining and keep getting money off or leaving then VM will have to do something about it.
All these people who say they are not getting any problems with their 20meg BB are
a> VM workers trying to keep the peace
b> Are very lucky. But their time will come when they are not getting full speed.
If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.
Your other points are not worth the dignity of a reply, due to them being speculation expressed as facts...
If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.
Your other points are not worth the dignity of a reply, due to them being speculation expressed as facts...
why r all the high ranked ppl rude this si the second one i met on the forums who is high ranked and very rude
i am in a pickel, i ordered my bt line which i will get on wed. i can not order my internet untill i get my line
now if i call today and argue with VM to cancle my service, and they say yes ok we will cancle, can i tell them when to cancle it? coz i still need to order my ADSL BB from BeThere.co.uk
and if i wait till wednersday, and order my BeThere, they say 10 days u will get it... and if i call VM witin thoes 10days, and they prolong the issue, that means i will be paying for 2 internet services which i cant afford.
a solution is, is it possible to tell VM when to cancle the service after arguing with them to cancle my 12 month contract for free....
You Give them 30 days Notice
You Give them 30 days Notice
i dont understand, i give them a 30 day notice, "cancle my service in 30 days"
or they give me a 30 day notice "we will cancle ur service in 30days"
?
sallycinnamon
17-11-2007, 21:26
Isnt your cable BB paid a month in advance anyway? Dunno when they will cut it off, but I'd assume it would be the point you've already paid up to? You can go order BeThere when you get the phone line activated, and hopefully not have to be offline at all. VM may not give you a free cancellation for your phone if you dont have issues with that
well i dont think we pay in advance. mmmmm
and for the phone thning i have been with cable tv and telephone since cable & wireless
then it got changed to ntl: then VM
so i am a 13 year old coustomer and not going to cancle the tel or tv
If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.
I certainly would`nt disagree with that.
Although we do(?) pay less for our own elusive 20Mb just now i only ever accepted their offer to give them the benefit of the doubt....
They said it was just teething problems with the 20Mb roll out so who was i to disagree.It was actually the tech himself at the time who called whoever and re-arranged our price,without any prompting from me.
This was prior to the new charges of course.
I`ve also had them try every bit of blame imaginable at my end of course.........credit for trying i suppose:rolleyes:
We pay a good price for our other services,including the stb,which is still providing 1Mb broadband free of charge.We wont get that anywhere elsewhere and it can be very handy.But then so are the neighbours if the worst comes to the worst.
All very understanding...... now.
The way i seen it though the 4Mb package was £25 at that time and we were at least getting that much, on average,at that time.
We did eventually see the 20Mb after about six weeks but it was sporadic to say the least and completely vanished again some 4 weeks later.
Now though this 20Mb service is rarely even as high as the 4Mb for us so i will most certainly be dropping down to the lowest tier available.
Certainly if nothing changes within the next week or two,as promised,again.....or whenever their current "shut him up "offer ends.
A 2/4Mb modem down here with the 1Mb stb for upstairs will suffice i`m sure.
homealone
17-11-2007, 22:18
why r all the high ranked ppl rude this si the second one i met on the forums who is high ranked and very rude
I wasn't being rude, I was 'telling it like it is', you were the one implying VM employees were deliberately posting in favour of their employer, not me, which is your speculation, not a fact - I just pointed that out :erm:
My 'rank' means nothing when it comes to the validity of my posts - I am as capable of posting crépe as anyone, but your comment does suggest you are more concerned with whom says what - rather than what they actually say?
Can I please suggest you reply to the content of the post, not comment on the poster, thanks :)
I must admit I've encountered more offline, downtime to my broadband internet connection in the past few months, than I've suffered in the decade that I have been with Cable. I've been paying between £50-£70 per month to the likes of Nynex/Cable and Wireless/NTL and now Virgin Media for my phone/TV/Internet services and their trump card was; always-on, fast, reliable internet access. It's probably what stopped me looking elsewhere. If they can't play that trump card anymore, they'll be left with a pack of Jokers, instead of Aces. I'll be holding my cards close to my chest for the time being and keep a close eye on how they are going to deal with it.
why r all the high ranked ppl rude this si the second one i met on the forums who is high ranked and very rude
Their rude to you because you are rude to others. That does not take the brains of an arch bishop to work out now does it.
I wasn't being rude, I was 'telling it like it is', you were the one implying VM employees were deliberately posting in favour of their employer
mmm nope not me that was some1 else i was just observing
---------- Post added at 10:52 ---------- Previous post was at 10:52 ----------
Their rude to you because you are rude to others. That does not take the brains of an arch bishop to work out now does it.
have u read my posts? and seen me being rude?
mmm nope not me that was some1 else i was just observing
---------- Post added at 10:52 ---------- Previous post was at 10:52 ----------
have u read my posts? and seen me being rude?
who was it who said "theres to much blah blah blah" ?
who was it who said "theres to much blah blah blah" ?
mmmm dont excatly know wat u mean but i will try to answer u, to wat i think u mean
----------------------
well wat happen was, 1 guy was ****ed off at VM for crapy service
he said ppl who say they have no problems with the service either work for VM and trying to keep VM face in this comunity or they r people who are lucky and do not live in an over subscribed area
Source: http://www.cableforum.co.uk/board/34435380-post35.html
==============================
and some1 replied well your point is not worth the dignity of a reply
Source: http://www.cableforum.co.uk/board/34435391-post37.html
===============================
i thought that was very rude and i mentioned it, telling him i was rude, and also made a observation and noticed a partten of behavior of high ranked people being rude.
Source: http://www.cableforum.co.uk/board/34435393-post38.html
================================
IMPORTANT PART
then the person who was rude said
i was the one implying VM employees were deliberately posting in favour of their employer. but if u read post number 35 (link: http://www.cableforum.co.uk/board/34435380-post35.html)
its abvious it was not me who posted that because my name is xiao, and it does not say xiao made the post.
================================
then some1 who didnt read wats going on but tried to make a smart comment said they r rude to me because i am rude to them....
which dosnt make sence if u actualy read the post lol
coz i was not rude to any1 but makeing a comment on an observation about some1 elses post
Source: http://www.cableforum.co.uk/board/34435529-post48.html
===============================
Thats the summary so far lol
this is more intresting than a soap opera lol
ADVICE for people who shouldnt make the same mistake as the person did in post 48 (link: http://www.cableforum.co.uk/board/34435529-post48.html)
Try reading the posts before to understand what ia happening, rather than reading only the last post
it might same u from some embarrassing moments. ^^
================================
and back to the matter at hand. some people replied in an other post in an other section, expressing that it will be almost close to impossible that you will be able to cancle your contract :( but i will not go down witout a fight, i will complaing to every authority there is, from ASA to Ofcom, including watchdog and coustomer direct. :mad: i will not let them steal my money
I wasn't being rude, I was 'telling it like it is', you were the one implying VM employees were deliberately posting in favour of their employer, not me, which is your speculation, not a fact - I just pointed that out :erm:
My 'rank' means nothing when it comes to the validity of my posts - I am as capable of posting crépe as anyone, but your comment does suggest you are more concerned with whom says what - rather than what they actually say?
Can I please suggest you reply to the content of the post, not comment on the poster, thanks :)
Actually that was me who "implied VM employees were deliberately posting in favour of their employer," and it was tongue in cheek a comment. For which I'm sorry if I offended anybody.
The fact still remains by reading the forum that the majority of customers who have 20 meg bb are NOT getting 20meg. Everyone in my area are having the same problems as I am having and VM are doing diddly squat about it.
Actually that was me who "implied VM employees were deliberately posting in favour of their employer," and it was tongue in cheek a comment. For which I'm sorry if I offended anybody.
yes it was but it can not be dismissed coz, i cant prove that it is what is happening and u cant prove it is not happening, there for there is a possibility it is ture.
The fact still remains by reading the forum that the majority of customers who have 20 meg bb are NOT getting 20meg. Everyone in my area are having the same problems as I am having and VM are doing diddly squat about it.
ya i am a bit worried now coz some1 said to me i doubt they will cancle ur 12 month contract :S, this is really traping some1 into thinking they will get 20mb, then making them down grade or suffer unbareable speeds :(
Well, I am not an employee of VM. I have 4 meg (actually 3 most of the time) which I thought was better than most. Was thinking of going to 20 but seems this may be a big mistake. Looks to me the less you pay and expect, the more you get.
wel 2 and 4 are on only 20meg r having problems
homealone
18-11-2007, 17:21
wel 2 and 4 are on only 20meg r having problems
my apologies for getting who posted the comments about VM employees wrong.
- however, the mistake was made because of your comment I was being 'rude' - the reply I gave to that still stands, whomever posted it, I was not being rude, just pointing out that without evidence to the contrary the remark was speculative.
On the other hand, calling people rude is - well, rude, so to avoid any future problem I am putting you in my ignore list - I suggest you do the same for me :)
On the other hand, calling people rude is - well, rude, so to avoid any future problem I am putting you in my ignore list - I suggest you do the same for me :)
lol no problem but its not soo important for me for u to be on an ignore list
Mick Fisher
18-11-2007, 19:05
i am in a pickel, i ordered my bt line which i will get on wed. i can not order my internet untill i get my line
now if i call today and argue with VM to cancle my service, and they say yes ok we will cancle, can i tell them when to cancle it? coz i still need to order my ADSL BB from BeThere.co.uk
and if i wait till wednersday, and order my BeThere, they say 10 days u will get it... and if i call VM witin thoes 10days, and they prolong the issue, that means i will be paying for 2 internet services which i cant afford.
a solution is, is it possible to tell VM when to cancle the service after arguing with them to cancle my 12 month contract for free....
I ordered Be on a Sunday Evening. Monday morning I got three texts, acknowledging the order, informing me it would go active on the next Friday and informing me the modem had been dispatched.
Modem arrived Tuesday and I was able to access the service as promised on the Friday.
I had a couple of hiccoughs setting it up. The modem got it's knickers in a twist when setting up a static IP and it seems there is a bug in the modem firmware if you have IE7 installed which locks you out when you change the default modem password. :( The fix is to Telnet into the modem (your new passsword will be recognised) and simply resave the existing config by exiting. Autosave on exit is on by default.
The service seems quite stable and HTTP just flies when compared to the VM service I had been getting.
Thats all the good news as it seems I am damned to live with poorish speeds. I originally synched at 12meg but after 2 days I'm now down to 8meg. As I'm 900m, as the crow flies, from the exchange I had hoped for somewhat better than this. I can only assume the phonelines here are shot to bits or I have a DACS on the line or something. I sure it's not a contention issue as the speed is steady. Many years ago we could only get a party line here and although BT fixed that at some point things could still be primitive line wise, for all I know.
However it is faster than I was getting from VM at the times when I want to use it, the quality is tons better and it's only £22.00pm.
Oh forgot to mention, although the support is somewhere in Central Europe there were no language problems. The lady I spoke to was polite and seemed knowledgeable, I got the impression she wanted to help rather than to just get me off the line asap. Although a big improvement on VM's off shored support service they were however pretty slow to answer. I was phoning at what they considered their peak times though and a recorded message advised phoning after 10.00pm and that the service was 24/7. :)
I ordered Be on a Sunday Evening. Monday morning I got three texts, acknowledging the order, informing me it would go active on the next Friday and informing me the modem had been dispatched.
Modem arrived Tuesday and I was able to access the service as promised on the Friday.
I had a couple of hiccoughs setting it up. The modem got it's knickers in a twist when setting up a static IP and it seems there is a bug in the modem firmware if you have IE7 installed which locks you out when you change the default modem password. :( The fix is to Telnet into the modem (your new passsword will be recognised) and simply resave the existing config by exiting. Autosave on exit is on by default.
The service seems quite stable and HTTP just flies when compared to the VM service I had been getting.
Thats all the good news as it seems I am damned to live with poorish speeds. I originally synched at 12meg but after 2 days I'm now down to 8meg. As I'm 900m, as the crow flies, from the exchange I had hoped for somewhat better than this. I can only assume the phonelines here are shot to bits or I have a DACS on the line or something. I sure it's not a contention issue as the speed is steady. Many years ago we could only get a party line here and although BT fixed that at some point things could still be primitive line wise, for all I know.
However it is faster than I was getting from VM at the times when I want to use it, the quality is tons better and it's only £22.00pm.
Oh forgot to mention, although the support is somewhere in Central Europe there were no language problems. The lady I spoke to was polite and seemed knowledgeable, I got the impression she wanted to help rather than to just get me off the line asap. Although a big improvement on VM's off shored support service they were however pretty slow to answer. I was phoning at what they considered their peak times though and a recorded message advised phoning after 10.00pm and that the service was 24/7. :)
well i just dont want both the internets to overlap, and i cant order Be untill i have my bt phone line reactivated can i? which will be on wed. i heard VM need 30 day notice to cancle too is this true?
Be CS is in Bulgria, extreemly friendly bunch. they also said i am 800 meters away from my excange so u think i will be getting 12mb too? like u do?
thanx for the info it was much needed
i am calling them right now
---------- Post added at 19:41 ---------- Previous post was at 19:33 ----------
lol i didnt let her talk first
i made a 4 min speech about how crap they are and i want to cancle my service
then she says our cancleation department is closed
call bak 2moro between 8am and 8pm lol
so i will have to pratice my speech again b4 calling 2moro
Mick Fisher
18-11-2007, 19:44
well i just dont want both the internets to overlap, and i cant order Be untill i have my bt phone line reactivated can i? which will be on wed. i heard VM need 30 day notice to cancle too is this true?
Yeah 30 days is the standard notice to end the contract. You pay a month in advance anyway so if your Be overlaps that you won't be out of pocket..
Be CS is in Bulgria, extreemly friendly bunch. they also said i am 800 meters away from my excange so u think i will be getting 12mb too? like u do?
It's really in the lap of the Gods I'm afraid. More people seem to get decent speed that those who don't. Unless of course, those who don't are reticent in admitting it?
I just done another speed test and mines up from 8 back to 12 again. I can live with that for the price.
thanx for the info it was much needed
You are welcome.
i told them
i want to cancle i am not getting wat i am paying for i told them the speeds i get.
i told them i called CS many times, they already sent 3 techs to my home.
last ones said area is oversubscribed, u cant or we cant do anything about it but VM need to imorve their infrostructure.
they said all of them said that i said no the last one.
then they put me on hold
he spoke to a team leader saying one1 called the other day saying the same thing and they put him on 4mb. so we can up ur on 4mb its cheaper....
i got angry, i said i didnt cancle my 8mb connection with bt to downgread i bought 20mb coz the advert said i will get 20mb no mattter how far i live away from the server, which is leading and against the law by advertising standard authority.
i am not i would have never joined if i was going to be put on 4mb
they said well wat u want me to do about it, its over subscribed, it will take a long time till they can put more calbles into the ground.....
i said thats not my concirn how the cables get put in or how long it gets, my concirn is to pay for 20mb and get 20mb.
well what do u want me to do about it they said.
i said u r saying u r not going to help be expect put me on 4mb, so i am not going to waste my time talking to u, so can i talk to ur suprior, he said on please hold...
he came bak saying i got this number here to call, and they can tell me what they are going to do about your area, and if they r going to do anything about your area..
so now i am on hold again for 5 mins or so while he calls that number
still on hold......
they called bak after 30 mins saying well they need to impvoe the server which cost alot of money, and !!!!!"WE VM AGREE THAT WE ARE NOT ABLE TO PROVIDE YOU THE SERVICE WHICH WE SAID WE WOULD AND WHICH YOU PAY FOR"
so we will cancle your service, in 30 days, and you will get that 30 days the 1 month for free.
they offered me 4mb with no contract to try it out
Mick Fisher
19-11-2007, 18:48
:tu: Result then..:)
Make sure you get a cancellation confirmation in writing in case they "lose" all records of it and try to keep billing you.
:tu: Result then..:)
Make sure you get a cancellation confirmation in writing in case they "lose" all records of it and try to keep billing you.
ya i could call them 2moro and ask for it
thanx
now i did an other speed test after cancle order
Mon, 19 Nov 2007 18:51:50 GMT
Test 1: 1024K took 14937 ms = 68.6 KB/sec, approx 565 Kbps, 0.55 Mbps
Test 2: 1024K took 101797 ms = 10.1 KB/sec, approx 83 Kbps, 0.08 Mbps
Test 3: 1024K took 52453 ms = 19.5 KB/sec, approx 161 Kbps, 0.16 Mbps
Test 4: 2048K took 66641 ms = 30.7 KB/sec, approx 253 Kbps, 0.25 Mbps
Overall Average Speed = approx 266 Kbps, 0.26 Mbps
LOL
coinsadance maybe? or sabotage? or just proves what their services r like
;) :P
Retrovertigo
19-11-2007, 22:06
I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".
I think we need to differentiate between people not getting a bad service, and people not knowing the difference.
My cousin has 20meg and he has moaned on occasion that it's very slow. But being an internet newbie, he has no clue about sites like this, or indeed what speed he should be getting.
In my area of Manchester, VM vastly oversubscribed BB and as a consequence I get no more than 600k of an evening now. I don't give a toss that I could get 20meg at 4am in the morning or whatever. That is no use to me. I use my net connection of an evening for various things including Xbox Live (which is now unplayable) so that's when I expect the service that I pay for to be working.
They shouldn't be selling it as (up to) 20meg when during peak times, it seems they can't maintain anywhere near that speed.
Manchester is a bloody big area and that's a heck of a lot of customers either ignorant to what they should be getting (ignorance doesn't excuse the poor speeds - or is it ok to rip people off if they don't know any better?) or know that they are getting ripped off, but are scared of jumping ship in case it's just as bad.
This is about the suppliers either cutting the cost of the service - seeing as they seem incapable of improving it - or being honest about what speed you are likely to get at the times when you actually want to use it. As I say, what use is 20meg to anyone when you need to be an insomniac to take advantage of it.
I hope the gadget show feature at least gets some serious response from VM and the like. But I fear a show like that will only highlight what those of us "in the know" are already aware of.
I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".
I think we need to differentiate between people not getting a bad service, and people not knowing the difference.
My cousin has 20meg and he has moaned on occasion that it's very slow. But being an internet newbie, he has no clue about sites like this, or indeed what speed he should be getting.
In my area of Manchester, VM vastly oversubscribed BB and as a consequence I get no more than 600k of an evening now. I don't give a toss that I could get 20meg at 4am in the morning or whatever. That is no use to me. I use my net connection of an evening for various things including Xbox Live (which is now unplayable) so that's when I expect the service that I pay for to be working.
They shouldn't be selling it as (up to) 20meg when during peak times, it seems they can't maintain anywhere near that speed.
Manchester is a bloody big area and that's a heck of a lot of customers either ignorant to what they should be getting (ignorance doesn't excuse the poor speeds - or is it ok to rip people off if they don't know any better?) or know that they are getting ripped off, but are scared of jumping ship in case it's just as bad.
This is about the suppliers either cutting the cost of the service - seeing as they seem incapable of improving it - or being honest about what speed you are likely to get at the times when you actually want to use it. As I say, what use is 20meg to anyone when you need to be an insomniac to take advantage of it.
I hope the gadget show feature at least gets some serious response from VM and the like. But I fear a show like that will only highlight what those of us "in the know" are already aware of.
dude just leave VM, i feel librated after knowing they will cancle my service in 30days and to get an appology for not getting wat they said i would get
slowcoach
19-11-2007, 23:21
I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".
--snip--
I just assume they are a plant now. Suddenly there appears to be a lot of new members who get 20Meg around the clock, it's either a coincidence or a plant, and I don't believe in coincidences.
Beware the men in red....
Beware the men in red....
huh?:confused:
Mick Fisher
20-11-2007, 00:23
I just assume they are a plant now. Suddenly there appears to be a lot of new members who get 20Meg around the clock, it's either a coincidence or a plant, and I don't believe in coincidences.
Beware the men in red....
Yup, it's a pretty standard ploy to deal with dissident subs. Small ISP's generally have one "sub" on their Forum who gets excellent service 24/7 and has done since the Company's inception. He is normally the Managing Director but sometimes his (usually only one) support bod steps in when the £1.00 per minute support line goes quiet. This "sub" generally only pops up to respond to a criticising post with the " I get full speed 24/7 so the touble is at your end"
Expect a large ISP to have several, each probably posting under a variety of nyms. When faced with a crisis, like every other week with VM :), they likely have reserves to draught in so are forever at the ready to discredit subs complaining of poor service. When you have been around for a while you get wise to the same nyms always responding in exactly the same way. The best thing to do is "plonk" them as they rarely actually help anybody.
slowcoach
20-11-2007, 00:41
huh?:confused:
Microsoft have their "men in black" to do the dirty undercover deeds, it follows that VM will have "men in red" for the same purpose. ;)
Microsoft have their "men in black" to do the dirty undercover deeds, it follows that VM will have "men in red" for the same purpose. ;)
What ? no "Men down the pub"
As for members of staff on here i seem to see less and less posting, Some say it due to new restrictions inside VM "they have stopped at least one member that i know of from posting on here" ?. Others say it's down to the fact they have managed to make redundant most of their UK based staff that dealt with broadband.
I think the staff have just had enough of VM and the way it treats its own staff never mind the customers, And have therefor decided to let VM stew in their own selfmade sticky mess :).
My speeds are fine during the day and early hours of the night, However they suck at any other times and all weekends. :rolleyes:
Broadband what bloody broadband.
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