Less than 1mbps on 20mbps for 2 days now...

[MistaP]

Sat, 10 Nov 2007 09:06:38 GMT

Test 1: 1024K took 11124 ms = 92.1 KB/sec, approx 759 Kbps, 0.74 Mbps
Test 2: 1024K took 10781 ms = 95 KB/sec, approx 783 Kbps, 0.76 Mbps
Test 3: 1024K took 10093 ms = 101.5 KB/sec, approx 836 Kbps, 0.82 Mbps
Test 4: 2048K took 23875 ms = 85.8 KB/sec, approx 707 Kbps, 0.69 Mbps

Overall Average Speed = approx 771 Kbps, 0.75 Mbps


To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1194685657703).


How does one going about contacting these rogue traders without phoning their extortonate rip-off tech support line...please.
Is there any email address??
I have no adware, no virus, no routers, just a direct simple connection.

[scrotnig]

Sat, 10 Nov 2007 09:06:38 GMT

Test 1: 1024K took 11124 ms = 92.1 KB/sec, approx 759 Kbps, 0.74 Mbps
Test 2: 1024K took 10781 ms = 95 KB/sec, approx 783 Kbps, 0.76 Mbps
Test 3: 1024K took 10093 ms = 101.5 KB/sec, approx 836 Kbps, 0.82 Mbps
Test 4: 2048K took 23875 ms = 85.8 KB/sec, approx 707 Kbps, 0.69 Mbps

Overall Average Speed = approx 771 Kbps, 0.75 Mbps


To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1194685657703).


How does one going about contacting these rogue traders without phoning their extortonate rip-off tech support line...please.
Is there any email address??
I have no adware, no virus, no routers, just a direct simple connection.
Mine's been exactly the same ever since they went from 10mb to 20mb. I used to get 7mb on the 10mb service, but on 20mb I am lucky to get more than 1mb.

It's an absolute disgrace, and I too refuse to incur premium rate charges to inform them of it. They *don't* refund them, I tried that last time, they tell you that they can only investigate it after the charges have been paid, and then only by letter. Which roughly translated means "get lost" because very few letters even get read at ntl.

My problem is that there is no viable alternative. My BT line is not capable of delivering more than 1mb either, despite me living in a large city (Manchester).

Very frequently I can get better speed test results from a dialup connection.

It's appalling, and frankly with ntl or whatever name they are using this week, it will only get worse.

[goldoni]

So you have the normal service from VM like me. I thought about trying to get the problem aired on local radio but with VM being up for sale I don’t think they give a ( place expletive of your choice) then add to that the staff have lost their 2007 bonus I hear. Expect to hear some funny answer phone messages again when you phone VM :D

[eth01]

:clap:

[Help!!!]

Sat, 10 Nov 2007 13:42:17 GMT

Test 1: 1024K took 1219 ms = 840 KB/sec, approx 6922 Kbps, 6.76 Mbps
Test 2: 1024K took 2719 ms = 376.6 KB/sec, approx 3103 Kbps, 3.03 Mbps
Test 3: 1024K took 2390 ms = 428.5 KB/sec, approx 3531 Kbps, 3.45 Mbps
Test 4: 2048K took 6547 ms = 312.8 KB/sec, approx 2577 Kbps, 2.52 Mbps

Overall Average Speed = approx 4033 Kbps, 3.94 Mbps

abit better but the same!!!