any ideas

[lettuce]

hi guys ,

i rang 150 on monday night to change my services,
i cancelled the cable tv,simply because only the kids watch it and that was just nickelodeon,so i thought for the £11.50 for 1 channel just was not worth it,
but i also upgraded my b/band from 2megs to 20megs for £37 ,and they said as a goodwill gesture it would be £29 for twelve months,
anyway that was 74 hours ago.
and 74 hours on no upgrade,checked on


https://autoreg.autoregister.net/cgi/cabletier

and i was still on package m
any ideas please

[MovedGoalPosts]

Have you rebooted your modem. Sometimes it needs that to pick up the new speed.

[lettuce]

yep twice a day

---------- Post added at 21:40 ---------- Previous post was at 21:36 ----------

just wondering weather to upgrade it again online

---------- Post added at 21:47 ---------- Previous post was at 21:40 ----------

the tv side of it was sorted in 12 hours

[homealone]

yep twice a day

---------- Post added at 21:40 ---------- Previous post was at 21:36 ----------

just wondering weather to upgrade it again online

---------- Post added at 21:47 ---------- Previous post was at 21:40 ----------

the tv side of it was sorted in 12 hours

personally - for no good reason other than gut feel, I wouldn't do the online upgrade, as you 'might' bypass the discount you have been offered?????

[eth01]

hmmm. i'd personally feel much, much safer calling up CS :)

[Graham M]

hmmm. i'd personally feel much, much safer calling up CS :)

Agreed, though I struggle to understand how a lettuce would go about using a telephone? :D

[xspeedyx]

what the modem config page say?

[lettuce]

:LOL:Agreed, though I struggle to understand how a lettuce would go about using a telephone? :D

yep,sounds cool:LOL:

its suprising what lettuces can do:LOL:

[eth01]

Agreed, though I struggle to understand how a lettuce would go about using a telephone? :D

:LOL:

It's nice to see that some people on this forum have a sense of humor. :D

[lettuce]

what the modem config page say?

right,thanku but how does one do that?:confused:

---------- Post added at 21:41 ---------- Previous post was at 21:39 ----------

:LOL:

It's nice to see that some people on this forum have a sense of humor. :D

yep,its cool:cool:

people can be serious but its nice a laugh and a bit of banter

[eth01]

right,thanku but how does one do that?:confused:

---------- Post added at 21:41 ---------- Previous post was at 21:39 ----------



yep,its cool:cool:

people can be serious but its nice a laugh and a bit of banter

Modem Configuration: http://192.168.100.1 (login as root/root) ...

;)

[lettuce]

Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[homealone]

Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

that is a 2Mb config :(

[eth01]

that is a 2Mb config :(

It sure is. Contact CS again... :dozey:

[lettuce]

got back on2 cs on friday,might as well headbutted the wall,just couldnt put my point across,ie not understand,
went online to virgin site,clicked already with us link and upgraded from there £29 for first 12 months,
got email back staight away ish,saying were on the case,usually sorted in 48hours,
i have been rebooting modem on and off all weekend,and checking modem config,still 2mb.
got home 2day,had a email from vergin already have this service.
got on2 150 they cannot find my details.i hungup.
rang again,india,they tell me to reinstall my cd,
starts to do that,then thought WHY!.:mad:
rain again and they give me a 0906 number,rang that and was told i am on package m,2mb,they told me to ring 150.:mad:
rang 150 4x cut off ,and i had 2 upgrade it again.:mad:
i lost my £29 deal thou.:mad:

thanku for your help


Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled