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MK1
08-11-2007, 14:51
I'm going to order a new modem on virginmedia.com but i've given up looking for the link. Does anyone know where it is?
smeagoly1
08-11-2007, 15:36
Not sure why you need a ne one, but you may find an adsl one in the VM onlien shop.
VM online shop can be found here :-
http://accessories.virginmedia.com/webstore/Default.aspx

Or e-mail tech support if your modem isn't upto the BB speeds you need, and they should order you a new one. I had to and even though it was a two week wait for a reply, it came 24 hours after I recieved their e-mail.


Hope this helps.
eth01
08-11-2007, 15:41
VirginMedia do NOT sell Cable/ADSL modems. Period.

If your Cable/ADSL modem, has 'broke' contact Customer Services! :rolleyes:

---------- Post added at 15:41 ---------- Previous post was at 15:41 ----------

Not sure why you need a ne one, but you may find an adsl one in the VM onlien shop.
VM online shop can be found here :-
http://accessories.virginmedia.com/webstore/Default.aspx

Or e-mail tech support if your modem isn't upto the BB speeds you need, and they should order you a new one. I had to and even though it was a two week wait for a reply, it came 24 hours after I recieved their e-mail.


Hope this helps.

Just to add, modems are not available from the VM webstore.;)
MK1
08-11-2007, 15:44
Ambit 200's are not up to scratch so i'm going to get the latest one.

Thanks smeagoly1.
InternetFollower
08-11-2007, 15:49
Ambit 200's are not up to scratch so i'm going to get the latest one.

Thanks smeagoly1.

They are up to scratch according to: http://www.virginmedia.com/customers/servicestatus/ambit.php
MK1
08-11-2007, 15:52
They are up to scratch according to: http://www.virginmedia.com/customers/servicestatus/ambit.php

Don't trust that page.

Anyway there used to be a page you could fill out on virginmedia.com to get a Virgin 255 modem but i can't find it anymore.
InternetFollower
08-11-2007, 16:00
Don't trust that page.

Why not? It was put up after further testing was carried out on the Ambit modems which identified issues with the 100's and 120's at 20Mbps but not the 200's. Other users on here seem to be fine with the 200 at 20Mbps.
dilli-theclaw
08-11-2007, 16:04
My 200 refused to work at 20, only 16.

Virgin changed it for a 255.

Still I guess they could well have sorted out the problem by now.
MK1
08-11-2007, 17:01
My 200 refused to work at 20, only 16.

The same with my 200, no faster than 16Mb.
smeagoly1
08-11-2007, 17:50
VirginMedia do NOT sell Cable/ADSL modems. Period.

If your Cable/ADSL modem, has 'broke' contact Customer Services! :rolleyes:

---------- Post added at 15:41 ---------- Previous post was at 15:41 ----------



Just to add, modems are not available from the VM webstore.;)

Funny that I just found an ADSL Modem on their online SHOP site :))

http://accessories.virginmedia.com/webstore/search.aspx
:)

or like i stated in my post you can contact tech support like i did :) either e-mail or telephone.
Hom3r
08-11-2007, 19:01
Those modems are for use via the telephone socket only.
homealone
08-11-2007, 19:16
Those modems are for use via the telephone socket only.

they all looked like routers, to me ???????
Hom3r
08-11-2007, 19:17
They are, but if you type modem in the search box ADSL modems pop up
eth01
08-11-2007, 19:20
I don't see any ADSL modems :/

Care to post the link ;)
homealone
08-11-2007, 19:20
They are, but if you type modem in the search box ADSL modems pop up

so it does, thanks :tu:
eth01
08-11-2007, 19:52
We're sorry - your search for modems returned no results.

To continue shopping please use the search box or Advanced Search.
You can also browse using the categories on the left.
homealone
08-11-2007, 19:53
try modem, not modems ???
eth01
08-11-2007, 20:58
NETGEAR - 108MBPS WIRELESS ADSL MODEM FIREWALL ROUTER (it's an ADSL router)

Maybe it supports ADSL. However it does NOT provide connectivity between VirginMedia and your home -- that's called an ADSL Modem which VirginMedia would provide (free of charge, to all subscribing customers) :)
homealone
08-11-2007, 21:51
NETGEAR - 108MBPS WIRELESS ADSL MODEM FIREWALL ROUTER (it's an ADSL router)

Maybe it supports ADSL. However it does NOT provide connectivity between VirginMedia and your home -- that's called an ADSL Modem which VirginMedia would provide (free of charge, to all subscribing customers) :)

It WILL provide a connection, it is an ADSL modem which also acts as a router, whether VM will provide a suitable modem for a phone line connection for free makes no difference to whether other kit will work on ADSL.
:)
smeagoly1
08-11-2007, 22:14
NETGEAR - ADSL MODEM (WIRED)
The DM111P ADSL2+ Ethernet Modem supports a full range of ADSL standards, including ADSL2+

Well that's what it comescup with for me when I type MODEM :) £29.99 and 300 in stock :)
eth01
08-11-2007, 22:14
It WILL provide a connection, it is an ADSL modem which also acts as a router, whether VM will provide a suitable modem for a phone line connection for free makes no difference to whether other kit will work on ADSL.
:)

I wouldn't be so sure. It's not the ADSL modem VM would provide, so It's not saf e to call it an ADSL Modem! ;)
jaycee
12-11-2007, 20:57
On ADSL, you can use any ADSL modem... Virgin supply one but you can use another with the right settings.

On CABLE - you must use the modem that Virgin supply, and you cannot use any replacement one, nor do Virgin sell them.
homealone
12-11-2007, 22:03
I wouldn't be so sure. It's not the ADSL modem VM would provide, so It's not saf e to call it an ADSL Modem! ;)

if it look like toot, smells like toot & tastes like toot it is always best you don't step in it, whether it is safe or not, it will be an ADSL modem if it says it is ;) :D

On ADSL, you can use any ADSL modem... Virgin supply one but you can use another with the right settings.

On CABLE - you must use the modem that Virgin supply, and you cannot use any replacement one, nor do Virgin sell them.

thanks :tu:
irishtrisha
23-03-2008, 18:17
can u post the link? i cant seem to find it :(