Assault
07-11-2007, 05:31
First post here so hi. Just wondering if anyone could possible shed some light on a problem I've been having with my connection over the last few days.
Basically, everything has been fine up until roughly 3-4 days ago, when my speed to a lot of US sites has literally died. It has been gradually getting worse over those few days, up to the point it's at now, but all UK sites are perfectly fine.
I've e-mailed tech support with no reply as yet, so I'd just like to see if there are any steps I can take to check if it's a problem at my end, or in my area (I've checked the service status page and there's nothing listed on there), or a problem with VM.
I'm on the VM 20mbit Cable service, and I'm getting the same problems with speed whether I connect via a router (wireless or cable), direct to my modem, or through a different computer.
These are my traceroute results to www.bbc.co.uk:
1,192.168.0.1,2ms,None,----
2,10.84.192.1,9ms,None,----
3,62.30.112.42,12ms,None,----
4,195.182.178.86,8ms,pop-bb-b-ge-210-0.inet.ntl.com,----
5,62.253.184.6,12ms,tele-ic-2-as0-0.inet.ntl.com,----
6,212.58.239.217,9ms,ntl-ge2-8.prt0.thdo.bbc.co.uk,----
7,212.58.238.129,10ms,None,----
8,212.58.239.222,10ms,fe0-0.rt0-frontpost.prodgw.bbc.co.uk,----
9,212.58.253.71,14ms,www2.cwwtf.bbc.co.uk,----
And here are my traceroute results to www.nbc.com:
1,192.168.0.1,1ms,None,----
2,10.84.192.1,11ms,None,----
3,62.30.112.198,9ms,None,----
4,195.182.178.86,8ms,pop-bb-b-ge-210-0.inet.ntl.com,----
5,213.105.172.137,13ms,gfd-bb-a-so-010-0.inet.ntl.com,----
6,213.152.245.49,18ms,None,----
7,64.125.27.185,112ms,so-2-1-0.mpr1.lga5.us.above.net,----
8,64.125.26.141,242ms,so-2-0-0.mpr2.sjc2.us.above.net,----
9,64.125.27.245,188ms,so-0-0-0.mpr1.sjc2.us.above.net,----
10,208.185.175.74,200ms,qwest-above.sjc2.above.net,----
11,205.171.14.105,191ms,svl-core-02.inet.qwest.net,----
12,67.14.21.33,186ms,min-core-01.inet.qwest.net,----
13,205.171.128.130,184ms,mpls-agw1.inet.qwest.net,----
14,----,Timeout,n/a,----
15,----,Timeout,n/a,----
16,216.160.35.129,221ms,None,----
These are my speedtest.net results for a London server:
https://www.cableforum.co.uk/images/local/2007/11/35.png
And my speedtest.net results for a Los Angeles server:
https://www.cableforum.co.uk/images/local/2007/11/36.png
My modem's downstream details:
Downstream Status Operational
Channel ID 3
Downstream Frequency 339000000 Hz
Modulation 256QAM
Bit Rate 20480000 bits/sec
Power Level 8.6 dBmV
Signal to Noise Ratio 41.5 dB
My modem's upstream details:
Upstream Status Operational
Channel ID 4
Upstream Frequency 29200000 Hz
Modulation 16QAM
Bit Rate 768000 bits/sec
Power Level 42.0 dBmV
I hope that's enough details, and thanks in advance for any help!
Basically, everything has been fine up until roughly 3-4 days ago, when my speed to a lot of US sites has literally died. It has been gradually getting worse over those few days, up to the point it's at now, but all UK sites are perfectly fine.
I've e-mailed tech support with no reply as yet, so I'd just like to see if there are any steps I can take to check if it's a problem at my end, or in my area (I've checked the service status page and there's nothing listed on there), or a problem with VM.
I'm on the VM 20mbit Cable service, and I'm getting the same problems with speed whether I connect via a router (wireless or cable), direct to my modem, or through a different computer.
These are my traceroute results to www.bbc.co.uk:
1,192.168.0.1,2ms,None,----
2,10.84.192.1,9ms,None,----
3,62.30.112.42,12ms,None,----
4,195.182.178.86,8ms,pop-bb-b-ge-210-0.inet.ntl.com,----
5,62.253.184.6,12ms,tele-ic-2-as0-0.inet.ntl.com,----
6,212.58.239.217,9ms,ntl-ge2-8.prt0.thdo.bbc.co.uk,----
7,212.58.238.129,10ms,None,----
8,212.58.239.222,10ms,fe0-0.rt0-frontpost.prodgw.bbc.co.uk,----
9,212.58.253.71,14ms,www2.cwwtf.bbc.co.uk,----
And here are my traceroute results to www.nbc.com:
1,192.168.0.1,1ms,None,----
2,10.84.192.1,11ms,None,----
3,62.30.112.198,9ms,None,----
4,195.182.178.86,8ms,pop-bb-b-ge-210-0.inet.ntl.com,----
5,213.105.172.137,13ms,gfd-bb-a-so-010-0.inet.ntl.com,----
6,213.152.245.49,18ms,None,----
7,64.125.27.185,112ms,so-2-1-0.mpr1.lga5.us.above.net,----
8,64.125.26.141,242ms,so-2-0-0.mpr2.sjc2.us.above.net,----
9,64.125.27.245,188ms,so-0-0-0.mpr1.sjc2.us.above.net,----
10,208.185.175.74,200ms,qwest-above.sjc2.above.net,----
11,205.171.14.105,191ms,svl-core-02.inet.qwest.net,----
12,67.14.21.33,186ms,min-core-01.inet.qwest.net,----
13,205.171.128.130,184ms,mpls-agw1.inet.qwest.net,----
14,----,Timeout,n/a,----
15,----,Timeout,n/a,----
16,216.160.35.129,221ms,None,----
These are my speedtest.net results for a London server:
https://www.cableforum.co.uk/images/local/2007/11/35.png
And my speedtest.net results for a Los Angeles server:
https://www.cableforum.co.uk/images/local/2007/11/36.png
My modem's downstream details:
Downstream Status Operational
Channel ID 3
Downstream Frequency 339000000 Hz
Modulation 256QAM
Bit Rate 20480000 bits/sec
Power Level 8.6 dBmV
Signal to Noise Ratio 41.5 dB
My modem's upstream details:
Upstream Status Operational
Channel ID 4
Upstream Frequency 29200000 Hz
Modulation 16QAM
Bit Rate 768000 bits/sec
Power Level 42.0 dBmV
I hope that's enough details, and thanks in advance for any help!