Virgin Internet Keeps Cutting Out

[Crofty]

Hi, i was wondering if anyone could advise me. My internet keeps cutting out when i stream music/videos or download and i have to restart my modem to get it back on which dosent last long before it cuts of again. When i run diagnose and repair when it has cut off it says that the domain name servers could not resolve "www.microsoft.com". I have a WebSTAR DPX100 and the log from it is:


2007-11-06 11:03:47 information Ignore SW upgrade via provisioning: same image!
2007-11-06 11:03:45 notice Interface index:4 LinkUp
2007-11-06 11:03:45 notice Interface index:3 LinkUp
2007-11-06 11:03:45 notice Interface index:2 LinkUp
2007-11-06 11:03:45 notice SNMP COLD_START(SNMP Nmaccess mode)
2007-11-06 11:03:45 notice Cable Modem Status set to Registration Complete
2007-11-06 11:03:45 information Received REG-RSP from CMTS
2007-11-06 11:03:44 information Sending Registration Request
2007-11-06 11:03:44 information Processing Configuration File
2007-11-06 09:22:19 information DHCP: IP complete
2007-11-06 09:22:19 warning DHCP WARNING - Non-critical field invalid in response
2007-11-06 09:22:19 warning DHCP WARNING - Non-critical field invalid in response
2007-11-06 09:22:18 debug DHCP_coldstart() successfully
2007-11-06 09:22:16 information Beginning ranging process. Initial Power=45.00 dBmV
2007-11-06 09:22:16 information Got a map with the new UCD change count, and changed upstream parms
2007-11-06 09:22:13 information Sync recovery loop is locked
2007-11-06 09:22:09 information Scan Downstream Frequency...
2007-11-06 09:22:07 error BPI FLASH: The Mfg CA certificate not found!
2007-11-06 07:02:32 information Got a map with the new UCD change count, and changed upstream parms
2007-11-06 07:02:32 information Got a map with the new UCD change count, and changed upstream parms
2007-11-06 06:46:14 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-06 00:34:38 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-06 00:16:52 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-06 00:16:32 information Got a map with the new UCD change count, and changed upstream parms
2007-11-06 00:16:32 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 22:00:13 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:56:39 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:54:09 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:54:09 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:52:44 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:50:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:48:11 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:41:20 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:40:41 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:40:41 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:37:25 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:37:25 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:37:06 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:36:26 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:32:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:28:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:25:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:24:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:22:58 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:22:39 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2007-11-05 21:22:21 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:22:21 information Got a map with the new UCD change count, and changed upstream parms
2007-11-05 21:18:47 information Ignore SW upgrade via provisioning: same image!
2007-11-05 21:18:47 notice Interface index:4 LinkUp
2007-11-05 21:18:47 notice Interface index:3 LinkUp

[r00t]

Modem logs mean little.
Paste your modem stats please.
192.168.100.1

Down stream power
SNR
UP stream power

and
192.168.100.1/gscan.htm
What is your starting frequency?

[Crofty]

Downstream Status
Operational

Channel ID
2

Downstream Frequency
331000000 Hz

Modulation
QAM256

Bit Rate
4096000 bps

Power Level
-2.63 dBmV

Signal to Noise Ratio
34 dB

Upstream Status
Operational

Channel ID
4

Upstream Frequency
33680000 Hz

Bit Rate
384000 bps

Power Level
45.00 dBmV

Starting Freq
331000000

[nononsense]

I'm having the same problem and it's driving me nuts. Seems to have started since my area lost phone internet and tv on Monday.

I also have the WebSTAR DPX100.

Please help, stats are as follows:

Downstream Status
Operational

Channel ID
6

Downstream Frequency
331000000 Hz

Modulation
QAM256

Bit Rate
2148000 bps

Power Level
3.29 dBmV

Signal to Noise Ratio
38 dB

Upstream Status
Operational

Channel ID
3

Upstream Frequency
25800000 Hz

Bit Rate
256000 bps

Power Level
50.00 dBmV

Downstream Frequency
331000000 Hz

Starting Frequency
331000000

Thanks

[Ruki]

I'm in Enfield and since 7/11 when we lost tv & internet service same thing keeps happening. I've called virgin but they just keep ignoring me saying everything is working fine.

Everyone should call them maybe then they'll do something!