Centurian
02-11-2007, 11:12
Long long long long miserable story short.
Our installation was on 12/10/2007.
Installer provided TV box (stopped working after 8 days. unable to talk to anyone in VM because they were busy, fix box myself)
Installer provided modem (didn't work at all)
Installer admitted ignorance of broadband (modem swapped 7 days after talking to Tech Support for 2 hours. VM man called without appointment)
Installer found problem with external cables to provide us with Virgin phone.
Installer buggered off.
Have spent past 16 days (before phone on old contract timed out) calling Customer Care on 0845045401111. providing account details and problem history, growing by the day to call centers in India, UK and wherever?. Have been lied to, let down, misinformed and ignored. When I asked young man in CC what to do about phone call expenses since nobody has bothered to connect us to VM, he advised me to dial 150 on my Virgin phone! apparently its a free service.
Phone went dead on 28/10/2007. Can only communicate now with slow working broadband. Contact 'The web team' to complain about all above. send them 10 emails, haven't heard from them for 48 hours.
Yesterday we received a letter from Sales Operation Support, asking us how much are we enjoying our fantastic new Virgin Media Services, (sic) which according to them is up and running. Then goes on to say that if we have any questions we should call 150 free from our Virgin Phone or call 0845045401111 from any other phone.
It is Friday 2nd November. 11.11am and 45 minutes short of the three weeks since our part-installation. Virgin Media have already banked our installation setup costs and are now requesting we sign the contract! YOU COULDN'T MAKE THIS UP.
Our installation was on 12/10/2007.
Installer provided TV box (stopped working after 8 days. unable to talk to anyone in VM because they were busy, fix box myself)
Installer provided modem (didn't work at all)
Installer admitted ignorance of broadband (modem swapped 7 days after talking to Tech Support for 2 hours. VM man called without appointment)
Installer found problem with external cables to provide us with Virgin phone.
Installer buggered off.
Have spent past 16 days (before phone on old contract timed out) calling Customer Care on 0845045401111. providing account details and problem history, growing by the day to call centers in India, UK and wherever?. Have been lied to, let down, misinformed and ignored. When I asked young man in CC what to do about phone call expenses since nobody has bothered to connect us to VM, he advised me to dial 150 on my Virgin phone! apparently its a free service.
Phone went dead on 28/10/2007. Can only communicate now with slow working broadband. Contact 'The web team' to complain about all above. send them 10 emails, haven't heard from them for 48 hours.
Yesterday we received a letter from Sales Operation Support, asking us how much are we enjoying our fantastic new Virgin Media Services, (sic) which according to them is up and running. Then goes on to say that if we have any questions we should call 150 free from our Virgin Phone or call 0845045401111 from any other phone.
It is Friday 2nd November. 11.11am and 45 minutes short of the three weeks since our part-installation. Virgin Media have already banked our installation setup costs and are now requesting we sign the contract! YOU COULDN'T MAKE THIS UP.