SideShowBob
26-10-2007, 15:11
Recently moved house and took cable services with me.
Phoned to activate my free voicemail service, woman said that service was already active, but I explained that when I call 1571 I get the welcome to virgin voicemail message and then sorry this line is not configured for voicemail. She apologised and said she would sort it out, wait 24 hours and try again.
24 hours later I try and get same thing, call again, again am told it is already active, wait 24 hours and try again.
24 hours later I try and get same thing, call again, find that I have been put on the paid voicemail service, explain I only want the free one. Told that they will sort it out, wait 24 hours and try again.
24 hours go by (Can you see where this story is heading?) and guess what? NO VOICEMAIL!!!!
I call 151 to log a fault, guy checks my line (Clever that they can do that all the way from India) and am told that he will have to escalate this up the food chain. I should sit tight and expect a call within 3 WORKING DAYS.
I work from home and rely on my telephone for business and the voicemail service to answer my calls when I am out and about.
But once again VM do not seem to care about their exisitng customer base.
Phoned to activate my free voicemail service, woman said that service was already active, but I explained that when I call 1571 I get the welcome to virgin voicemail message and then sorry this line is not configured for voicemail. She apologised and said she would sort it out, wait 24 hours and try again.
24 hours later I try and get same thing, call again, again am told it is already active, wait 24 hours and try again.
24 hours later I try and get same thing, call again, find that I have been put on the paid voicemail service, explain I only want the free one. Told that they will sort it out, wait 24 hours and try again.
24 hours go by (Can you see where this story is heading?) and guess what? NO VOICEMAIL!!!!
I call 151 to log a fault, guy checks my line (Clever that they can do that all the way from India) and am told that he will have to escalate this up the food chain. I should sit tight and expect a call within 3 WORKING DAYS.
I work from home and rely on my telephone for business and the voicemail service to answer my calls when I am out and about.
But once again VM do not seem to care about their exisitng customer base.